Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Nice room quality
Excellent amenities
Cons:
Cleanliness issues
Poor food and beverage options
Value for money concerns in winter

Categories

Cleanliness
8.3
Issues with dirty floors and unclean bathrooms mentioned.
Service
10
Staff reported as friendly and supportive in many reviews.
Location
9.8
Very good location mentioned positively.
Room Quality
9.3
Rooms described as nice and warm, overall quality appears good.
Amenities
9.3
Amenities like spa and pools received favorable mentions.
Value for Money
8.8
Pricing concerns noted in winter, but some value found.
Food and Beverage
8.3
Mixed feedback with issues of variety and quality noted.
Overall Experience
9.8
Overall enjoyment and relaxation emphasized despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 19:43

Property Description

Luxurious Accommodation
Hotel Grand Kopaonik offers elegant and spacious rooms with modern amenities, providing a comfortable stay at 1,770 metres above sea level.

Grand Oaza Spa Centre
Indulge in relaxation at the 1,800 m² Grand Oaza spa centre, offering a variety of spa facilities including a sauna, Turkish bath, outdoor swimming pool, and hot tub with stunning mountain views.

Diverse Dining Options
Experience a culinary journey at the hotel's restaurants and bars, serving a delightful selection of hot and cold drinks, along with Serbian and international cuisine samples.

Immerse yourself in luxury and relaxation at Hotel Grand Kopaonik. Book now to experience the ultimate mountain getaway.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 20 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.2
Based on 1669 reviews
Cleanliness: 8.3
Service: 10
Location: 9.8
Room Quality: 9.3
Amenities: 9.3
Value for Money: 8.8
Food and Beverage: 8.3
Overall Experience: 9.8
N
Nikola • family_with_children • rs
10
2026-02-10 • via Nuitee
N
Nikola • family_with_children • rs
10
2026-02-10 • via Nuitee
Артем • couple • ru
10
2026-02-09 • via Nuitee
S
SANELA • family_with_children • gb
10
I absolutely loved it here. Would highly recommend.
Pros:

The mountain views from the cozy lounge were breathtaking, the spa was a great place to unwind. The service was impeccable, making the whole experience feel very luxurious.

Cons:

Good job. You’re awesome. I could not ask for more.

2026-02-09 • via Nuitee
A
Alim Ata • couple • tr
9
2026-01-27 • via Nuitee
A
Aleksandr • couple • rs
9
Pros:

The location was amazing, the amenities were outstanding, the staff was very polite and helpful. The ability to buy skipasses and ski lessons and store ski gear is very convenient.

Cons:

The ski rental inside the hotel doesn't provide snowboarding gear but there is one rental just across the road so it's no a big deal. Waiting time at restaurants and bars could be improved.

2026-01-23 • via Nuitee
A
Andrea • extended_group • rs
10
2026-01-20 • via Nuitee
I
Ivana • couple • rs
5
2026-01-20 • via Nuitee
B
Branko • couple • rs
10
2026-01-20 • via Nuitee
T
Tijana • solo_traveller • rs
10
2026-01-20 • via Nuitee
V
Vanja • couple • rs
5
Pros:

Izuzetno ljubazno osoblje,odlicna lokacija, prostran i velik objekat, hrana sveza ukusna.

Cons:

Cistoca nije na aavidnom nivou, docekalo nas je prljavo kupatilo za koje smo urgirali da se sredi dok mi odemo u setnju ali problem nije resen.

2026-01-20 • via Nuitee
A
Andrijana • extended_group • rs
10
2026-01-19 • via Nuitee
M
Marko • couple • rs
10
2026-01-19 • via Nuitee
N
Nikola • family_with_children • rs
10
2026-01-19 • via Nuitee
A
Aleksandar • family_with_children • gr
1
Pros:

Lokacija hotela i spoljni bazen

Cons:

Velicina sobe ,higijena,bahatost menadzmenta hotela....

2026-01-19 • via Nuitee
I
Iva • couple • rs
7
Great choice for families with children
Pros:

We stayed at the hotel with our kids and had a wonderful time. The hotel is excellent if you're traveling with children — there are plenty of activities and the staff is incredibly friendly.

A special shoutout to the chef who makes amazing omelets for breakfast — he's not only talented but also very kind and generous. I'd also like to compliment the Russian animator in the playroom — she’s so friendly and has a wonderful way with children.

As for the food, the dessert and the omelet really stood out — the rest was average.

Regarding the spa center, the only thing worth mentioning is the warm water in the outdoor pool — very pleasant!

Cons:

In general, the food was not up to standard. The risotto was often served with completely undercooked rice, and the same goes for the peas. The leek soup was so burnt it was inedible. The pasta salad had far too much mayonnaise instead of a proper dressing. This could definitely be improved.

The spa center also leaves much to be desired. It only offers the basics. The Finnish sauna was so dark you couldn’t see your hand in front of your face, and at times it was even colder than the bio sauna. Water was often all over the spa floors, and no one seemed to be taking care of it.

On Saturday, when the spa was crowded, I had to go to the front desk to ask for water cups because they had run out — no one was checking or refilling them despite the crowd. The staff member brought the cups, but ignored the overflowing trash full of used cups. Shortly after, even the drinking water ran out. Clearly, these things are not being managed properly. I would not recommend the spa at this hotel.

The room itself was clean, but lacked some basic details — for example, there was writing paper provided, but no pen. Also, something quite frustrating: coffee and tea for the in-room coffee machine are charged extra, which seems a bit unreasonable.

2026-01-19 • via Nuitee
D
Danijela • couple • rs
10
2026-01-19 • via Nuitee
M
Mihailo • solo_traveller • rs
10
2026-01-19 • via Nuitee
B
Bojana • family_with_children • rs
10
2026-01-19 • via Nuitee
I
Ivana • extended_group • rs
10
2026-01-19 • via Nuitee