Mount Edgecombe Boutique Hotel

Inadequate and poorly maintained facilities and amenities in the house, such as only paper towels in the kitchen to dry dishes, not enough amenities in the kitchen to make cooking meals realistic, burned out light bulbs, a safe that needed battery replaced before it could be used. The restaurant food was good but lacked variety. Was hoping for more fresh produce. Ran out of teapots and coffee carafes. Only instant coffee available some mornings and a 3 in 1 package mixture (coffee, dried cream and sugar). Staff seemed indifferent. Several accounting mistakes and a surprise charge on my visa with no explanation when I returned home. Manager replied to my queries after I reached out. He was courteous and friendly. The setting was lovely but be aware that not many sights can be reached with less than an hour drive on narrow, curving roads with motorists passing at speed.

none.

Having to leave!

Room quality could be better with this price. The room is not sound proof, we can hear the insects and fountain slightly disturbing the sleep. Even with bed net, we still got lots of bites

No down marks , really positive things: For example: We upgraded our room on arrival. The one we had booked was perfectly good, but for a few dollars more the larger room next door was well worth it. There were also a few minor plumbing issues and the manager reduced the price, although they did not have to and we had not asked. It shows the excellent attention and personal service. Lastly, there was a payment error between Booking.com and the hotel. This was resolved with the minimum of hassle once we returned to Europe by Mt Edgecombe, which was very reassuring and professional.

Ingenting.

Everything was good

This hotel is sadly on its last legs with a few loyal staff making excuses for an absent owner who knows nothing about running a hotel or makes ant effort to support the staff who so want to make it work.
It is NOT a boutique hotel more 1 star b&b offering minimal accommodation summed up by NOT HAVING HAIR DRYERS AVAILABLE, cheap toiletries and a fan on the wall with a bare wire hanging down where the plug has been cut off.
Could not even offer a glass of white wine , decaf coffee or any fresh fruit other than water melon.
Little wonder we were the only ones staying and eating there .
The reviews all say they are working to resolve it but believe me that is not going to happen and as long as they can they will take advantage of unsuspecting people like me . Had I not prepaid for the hotel I would have walked away.
Give this a definite miss , the sooner it is sold the better.
A FINAL CAUTION The day after our stay I had an email saying that due to an error I owed them money despite my credit card statement showing clearly all payments had been made as requested . Is this scam ?
A hotel today not being able to offer a hair dryer, unhappy wife unhappy life !

Smal vej dertil

Service slow. Need to get the tea and coffee out promptly in the morning, and perhaps offer fruit juice whilst waiting for the food. Breakfast good when it arrived.
Staff forgot drinks orders.
Evening food not great, but I know Alex is working on this one, so things should improve. Hopefully he'll improve the service too.
Well worth staying in this special place despite these issues. It has so much potential. Would be lovely to have guided nature walks, birdwatching sessions etc.

Nothing to complain about

The hotel/premises appear tired/shabby. The evening meal options are limited and repetitive (although on asking we were able to order from the lunch menu). Over-priced when compared to the alternatives.