Palais Pálffy Apartments Vienna

Hotels
7.1 (503 reviews)
Josefsplatz 6, 2te Etage , Vienna , at

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Excellent location
Clean and spacious room
Cons:
Inconsistent service
Lack of proper amenities
High cost for offered quality

Categories

Cleanliness
7.24
Overall cleanliness mentioned positively but with some complaints about amenities.
Service
6.71
Service was inconsistent with mentions of delays and lack of support.
Location
8.75
Multiple reviews praised the excellent location close to attractions.
Room Quality
7.2
Room quality described as good but not matching the described features.
Amenities
6.23
Amenities were found lacking; specifically, items for cooking were not provided.
Value for Money
6.19
Perceived high cost for the quality and issues experienced.
Food and Beverage
7.24
No specific mentions, considered standard quality.
Overall Experience
7.21
Experience varied; generally positive but with notable issues affecting satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:41

Property Description

Central Location and Elegant Ambiance

Luxurious Amenities and Services

Nearby Attractions and Convenient Transportation

To experience the elegance and convenience of Vienna, book your stay at Elegance Wien today!

Important information:

Please note that parking is available, reservation is needed and costs 20EUR per day.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 12 years old stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 503 reviews
Cleanliness: 7.24
Service: 6.71
Location: 8.75
Room Quality: 7.2
Amenities: 6.23
Value for Money: 6.19
Food and Beverage: 7.24
Overall Experience: 7.21
C
Christine • couple • at
8
Der Preis für dieses Zimmer war sehr gut. Die Lage war hervorragend , aber Eingang und Stiegenhaus
Pros:

Die Lage war sehr gut. Das Preis Leistungsverhältnis hat gestimmt.

Cons:

Wir taten uns bei der Ankunft etwas schwer, den Eingangscode zu entschlüsseln. Zum Glück war gerade jemand da, der uns geholfen hat.
Das Zimmer war sehr sauber, aber der Eingang , das Stiegenhaus und der Lift waren sehr desolat. So schade!

2026-05-07 • via Nuitee
G
GEMMA • couple • es
8
Excelente ubicación
Pros:

Ubicación y comidida

Cons:

No hay recepción y no guardan maletas

2026-05-06 • via Nuitee
N
Noëmi Laura • extended_group • ch
8
Bezaubernd
Pros:

Die Lage war super.
Die ÖV-Anschlüsse waren ebenfalls sehr gut gelegen.
Der St. Stephansplatz ist sehr angenehm und war superschön.

Cons:

Ich persönlich fand das Einzige schade, dass es kein Duschvorhang gab, und der Duschdruck nicht so stark war, dies sind jedoch Kleinigkeiten.

2026-05-06 • via Nuitee
F
Flavia • solo_traveller • ar
10
Puntuacion
Pros:

La ubicacion y todo el mobiliario impecable

Cons:

El ascensor

2026-05-05 • via Nuitee
高島 • solo_traveller • jp
7
ウィーンに住んでいる感覚で宿泊できた。アパートは初めてだったが、とても良かった
Pros:

バスルームが使いやすく、ベッドも清潔でした

Cons:

初日はカーテンが引っかかってちゃんと閉まらなかった。TVが見られず、YouTubeばかり見ていた。（ニュースを見たかった）

2026-05-04 • via Nuitee
L
Lorena • family_with_children • it
10
Amazing stay
Pros:

The property is very well located, the staff was in contact with me was absolutely amazing, very helpful, kind and friendly.

2026-05-04 • via Nuitee
K
KONSTANTINA • extended_group • gr
1
Cons:

Είχα κλείσει το δωμάτιο τουλάχιστον 6 μήνες πριν με προπληρωμή κανονικά.Πήγα εκεί και δεν υπήρχε το δωμάτιο.Απαραδεκτο!!Αναγκάστηκα να κλείσω άλλο δωμάτιο τελευταία στιγμή.

2026-05-01 • via Nuitee
W
Wilson Alejandro Martínez Sánchez • solo_traveller • co
3
Pros:

La ubicación

Cons:

1. No tienen un front desk para atender las necesidades de los huéspedes.
2. Las habitaciones se ven modernas, pero no lo son. Las paredes son en drywall y se escucha todo lo que ocurre en la habitación contigua. El baño no tenía ventilación, así que los malos olores permanecen y se expanden por la habitación. La televisión no funcionó y como no hay front desk no había alguien a quien pudiera pedir ayuda.
3. El Palacio Palffy es un edificio del siglo XVI, y ellos trataron de adecuarlo para un hotel y darle apariencia de modernidad, pero en realidad no lo consiguieron.
4. Si tienes sed o necesitas algo en la noche no tienes a quien acudir ni siquiera una máquina donde comprar algo.
5. Pagas el precio de un hotel 4 estrellas pero no recibes más que una cama limpia en una habitación decorada para parecer nueva sin amenidades ni servicio al huésped.

Yo no volvería y no recomiendo este lugar. Menos aún si viajas con niños, cómo fue mi caso.

2026-05-01 • via Nuitee
I
Ioanna • couple • gr
8
2026-04-29 • via Nuitee
K
Kalabalık • extended_group • tr
8
2026-04-29 • via Nuitee
T
Therese • solo_traveller • fr
8
Pros:

Situation en plein centre de Vienne !

Cons:

Petit bémol à propos du sèche cheveux.... qui ne chauffe plus !

2026-04-28 • via Nuitee
T
Todor • couple • bg
1
This is SCAM !!!
Cons:

It’s a SCAM. Don’t book this place. They took your money + 250€ for deposit. I’m sending information to booking.com and my bank.

2026-04-26 • via Nuitee
I
Itohan • solo_traveller • fi
10
2026-04-24 • via Nuitee
A
Anja • extended_group • at
9
2026-04-22 • via Nuitee
S
Stephanie Tatiana • solo_traveller • sv
8
Very nice apartment in the heart of Vienna
Pros:

Excellent location in the heart of Vienna; the soundproofing is excellent, which is especially appreciated since the building hosts shows and performances.

I also liked the small kitchen, and although this accommodation doesn’t have a front desk, the Arbio Team Vienna responds very quickly to messages and requests.

Cons:

I didn't have a desk to work at; it would be a good idea to keep one

2026-04-21 • via Nuitee
S
Sara • solo_traveller • es
7
2026-04-21 • via Nuitee
J
Jonathan • solo_traveller • us
2
Hard to write a short sentence. There’s a club downstairs and people part on the street. Extremely loud untill 5am…. Unb
Pros:

Centric Location only. Clean and pretty but too small and not great location for resting.

Cons:

Renewed but not worth it

2026-04-20 • via Nuitee
G
Guillaume • family_with_children • fr
10
Perfect localized
Pros:

The perfect communication before and during our trip

2026-04-20 • via Nuitee
S
Susanne • couple • de
7
Pros:

Ausgezeichnete Lage

Cons:

Sanitäre Anlage: Toilette im Eingangs Bereich. Abflussstopfen im Waschbecken defekt.

2026-04-18 • via Nuitee
K
Konstantino • family_with_children • ch
6
Tout juste passable
Pros:

Logement bien situé. Si vous avez la chance d'avoir une chambre du côté de la cour intérieure, vous serez au calme.

Cons:

Beaucoup de choses sont en mauvais état (prises qui se détachent du mur, lampes cassées et faux contacts électriques, meubles mal bricolés, etc). La propreté est discutable (poils, linge de cuisine mal-odorants, vaisselle rangée encore grasse). La cuisine est sous-équipée (pas de machine à café, très peu d'ustensiles, four impossible à faire fonctionner, etc.).

2026-04-17 • via Nuitee