Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
Smoke alarms
Key access
Security alarm
Front desk (limited hours)
Free wired internet
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Dirty conditions
Small and poor-quality rooms

Categories

Cleanliness
5.79
Several reviews complained about dirtiness, including dirty carpets and an infested room.
Service
8.76
Generally positive comments about staff friendliness, although some reviews indicated service was lacking.
Location
9.3
Consistent praise for the hotel's convenient location near the metro and city center.
Room Quality
5.25
Negative feedback regarding small rooms, furniture condition, and bedding quality.
Amenities
6.28
Amenities were basic and some items like towels were missing in the rooms.
Value for Money
6.24
Many reviews felt that the prices were not justified by the quality of the rooms and services provided.
Food and Beverage
6.79
Breakfast received mixed reviews, with some considering it acceptable but not noteworthy.
Overall Experience
6.76
The overall sentiment indicated a lackluster experience with emphasis on issues during the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:10

Property Description

Central Location and Convenient Transportation
Hotel City Residence is ideally situated just 700 metres from Vienna's historic centre and the Ringstraße boulevard. With the Alser Straße Underground Station, tram, and bus stops nearby, exploring the city is a breeze.

Comfortable Accommodations and Excellent Service
Enjoy a relaxing stay in our non-smoking hotel with 24-hour front desk service and a delicious breakfast buffet to start your day right. Each room features a well-equipped bathroom, satellite TV, and the choice of sound-insulating windows or a tranquil courtyard view.

Nearby Attractions and Facilities
Discover Vienna's attractions with ease - the Stadthalle arena is a short underground ride away, and Vienna's major hospital, AKH, is within a 10-minute walk. Book your stay at Hotel City Residence for a memorable Vienna experience!

Check-in and check-out hours:

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.9
Based on 3336 reviews
Cleanliness: 5.79
Service: 8.76
Location: 9.3
Room Quality: 5.25
Amenities: 6.28
Value for Money: 6.24
Food and Beverage: 6.79
Overall Experience: 6.76
R
Radojevic • couple • rs
10
2026-01-16 • via Nuitee
R
Regina • solo_traveller • ru
9
2026-01-15 • via Nuitee
R
Regina • solo_traveller • ru
10
2026-01-15 • via Nuitee
S
Simone • extended_group • it
7
Tutto ok
2026-01-15 • via Nuitee
D
Daniela • couple • ro
7
2026-01-13 • via Nuitee
Z
zannat • couple • qa
9
2026-01-13 • via Nuitee
P
Pernel Lorenzo • solo_traveller • au
8
2026-01-12 • via Nuitee
A
Alexander • couple • at
8
2026-01-12 • via Nuitee
K
Kornel • couple • hu
8
2026-01-12 • via Nuitee
M
macrnkov • couple • hr
10
Pros:

Ugodnost i jednostavnost recepcionarke.Cistoca.

2026-01-10 • via Nuitee
B
Benjamin • solo_traveller • at
8
2026-01-09 • via Nuitee
T
Thorsten • solo_traveller • de
7
Gut günstig funktional mit potential nach oben
Pros:

Ruhiges günstiges Hotel mit guten Restaurants und kneipen in der Umgebung ÖPNV direkt gegenüber, maximal 15 minuten bis in die innenstadt etc

Cons:

Wlan hat nicht funktioniert, zimmer wurde auch auf nachfrage nur selten gereinigt, war insgesamt 14 tage dort

2026-01-09 • via Nuitee
J
Justinas • couple • lt
10
Pros:

Taip

2026-01-08 • via Nuitee
A
Anna • solo_traveller • de
5
War ok, sauber, super Lage, Personal ok, Internetverbindung kaum funtionierte.
Pros:

Lage war gut, sehr sauber, Personal war dort anwesend früh und spät, waren freundlich

Cons:

Personal war freundlich aber etwas unprofessionell. War mir nicht sicher ob die eine Person an der Rezeption überhaupt deutsch sprach. Ich konnte sie kaum hören wenn sie sprach. Das Internet war das größte Problem. Denn es gab kaum ein Signal die ganze 4 Tage die ich dort war. Ich finde heute soll das Vorrang haben in jedem Hotel.

2026-01-08 • via Nuitee
E
Ewa • couple • pl
5
Bardziej dom wycieczkowy niż hotel
Pros:

Pokój miał 2 oddzielne, takie same łóżka typu tapczan. (Trudno mi było znaleźć taki pokóǰ, zazwyczaj dla 2 osób proponowano pokój z 1 podwójnym łóżkiem). Były też 2 fotele, stolik.
Był to pokój z osobną, dobrze wyglądającą łazienką.
W pokoju była lampka przy łóżku.
W szafie wystarczająco dużo wieszaków.

Cons:

Z powodu usytułowania hotelu przy głównej ulicy i oknami wychodzącymi na nią słyszalny był ciągle szum dobiegający od stacji metra i przejeżdżających samochodów.
⁰Kontakt przy łóżku był uszkodzony więc nie można było korzystać z lampki przy łóżku.
Telewizor był zepsuty.
Lustro stało na podłodze, zamiast wisieć na ścianie (umocowania lustra były zerwane).
W łazience również 1 z uchwytów na ręczniki był zerwany.

2026-01-08 • via Nuitee
P
Patrick • solo_traveller • at
10
Pros:

Alles

2026-01-08 • via Nuitee
R
RikSey • solo_traveller • at
1
2026-01-07 • via Nuitee
R
RikSey • solo_traveller • at
1
2026-01-07 • via Nuitee
R
RikSey • solo_traveller • at
1
Pros:

Nothing

Cons:

I was taking a shower and suddenly there was a hard knocking at the door. I opened the door in a towel and the lady just rushed in and said I can't take such warm showers because the water was coming out downstairs at the restaurant as I was on the 1 Floor. Then she said I have to leave the premises. So I did. So please never use this hotel. And I also believe it is used for private illegal business such as trafiking and renting long term appartments for runaways. Authorities has already been informed

2026-01-07 • via Nuitee
V
Viktoria • solo_traveller • at
3
Pros:

Die repzeptionnistin was sehr nett

Cons:

Für sein Preis sind die Zimmer extrem klein und sehr dreckig von Badezimmer bett Boden alles

2026-01-06 • via Nuitee