Hilliard Motor Lodge

Liked the price/affordability, the very quick and easy access to the highway and restaurants etc, I really liked the staff, they were very very friendly and helpful and very professional and very courteous and efficient. The guy with the glasses that helped me out Friday evening and Saturday afternoon was extremely helpful and accommodating. Very happy with the stay overall!

For me it is usually location and quietness. This has both for my trips to Baltimore.

The HML is an older, bare-bones motel. It really needs to be fully upgraded. No seating in the ultra-small lobby. No dining area. Rooms are pretty clean, but they are not very spacious, and the furnishings are older. The mattress in my room was saggy. No USB outlets. Parking is convenient. I won't stay there again.

it was pleasant

This was my 2nd stay in a week. Room clean and comfortable. Front desk clerk very friendly. The property needs a remodel but good value for a 1 night stay. No issues

Not really

I booked a hotel in my name paid for it with my card, tried adding my fiancé on to the room agreement as a common courtesy for the hotel in order for them to know all parties staying at their establishment.
Upon check-in only my fiancé was on the room agreement, not myself. Mind you, we both were present to check-in. The person working was already racist towards me an American, & my fiancé and African German-American. This guy wouldn't accept a $100.00 cash deposit, would not take my card because the room was in her name. I even showed him i booked it on my phone,my Expedia application, my email, He was rude to the point that we felt uncomfortable staying here. Especially with the derogatory names.
I even paid for the insurance, something I never do, my fiance told me to do it just to be safe. Only to find out the insurance is a joke. Pocket money Expedia gains long-term in hopes issues never arise from issues, a SCAM.
What Expediadoes do is say we refundedyour insurance, so as to not honor it.
Insurance fraud? Checking into that.
So if i pay for car insurance have an accident i just get refunded my insurance payment without the issue being covered? I think not.
We were hung up on by the first representative, had to call back... all this taking long-periods of time. To be refunded, customer service would not help us get a room, holding our refund hostage so we just slept in our vehicle because it was too late to try to find a place.
Insurance. Was a complete scam.

Stayed for one night to sleep, great facilities

My stay was good. No issues. I will return again. What I liked: bed was comfortable with good pillows and sheets, good towels and a very hot shower. The room was clean. The property is in need of an upgrade but met my needs for a 1 night stay.

Had accessibility room was set up perfect!

I had a very pleasant 9 day stay at HML and will definitely stay there again when I am in town.

I am so absolutely pleased with my stay at Hilliard Motor Lodge! What a lovely place. I arrived later than anticipated but didn't wait long in the lobby to have someone check me in. I loved all the plants in that area, and though I didn't take advantage of it, they had coffee available in the lobby each morning. Everything was clean and pleasant. Somehow the TV channels showing movies didn't even have commercials so that was very cool. I think the only thing to comment on, which wasn't a problem for me because I am short, is that the shower head was very low. So if you are a taller person, this might be challenging. But it was fine for me! Water was hot, pressure was fine. I really can't say anything even remotely bad about my stay. I would definitely stay here again! It was very nice. Easily 5 stars!!!

The friendliness of the staff and housekeeping crew was top notch.

I was disappointed the only thing that was offered was coffee from 6-11AM, meaning no type of breakfast items not even muffins nor donuts for the price required to be paid.

Breakfast tasted watered down. Waffle mix was very thin, syrup cold, apple and orange juices had no flavor.

Staff needs to have better eye and detail when cleaning the rooms. And clean the shower a whole better. I'm bringing my own cleaning supplies next time I'm there. Stayed several times and this is the 1st complaint I have done.