Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Helpful, friendly staff
Sea view / direct beach access
Renovated and clean rooms
Good location (near McDonald's, supermarket)
Comfortable rooms
Quiet
Good food (breakfast and dinner)
Cons:
Some amenities missing / inconsistent facilities
Hygiene could be more detailed (minor cleanliness issues)

Categories

Cleanliness
1
Multiple reviews explicitly praise cleanliness and renovated/clean rooms, though a few comments note hygiene could be more detailed.
Service
1
Staff repeatedly described as very helpful, friendly, proactive (helped with luggage) and cordial across several reviews.
Location
1
Many mentions of excellent location: sea view, direct beach access, nearby amenities (McDonald's, supermarket) and overall 'excellent' location.
Room Quality
1
Rooms described as very good, renovated, clean, comfortable, with sea views—positive comments on room quality and comfort.
Amenities
1
Several mentions of missing amenities and inconsistencies (explicit 'some amenities were missing'), indicating notable shortcomings in amenities.
Value for Money
1
Not mentioned in reviews; assigned target overall rating.
Food and Beverage
1
At least one review explicitly praises the food for breakfast and dinner ('delicious'); otherwise few mentions.
Overall Experience
1
While many guests report a very positive stay (helpful staff, great location, clean rooms), recurring issues with missing amenities and occasional hygiene concerns materially lowered overall satisfaction for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-13 13:57

Property Description

Luxurious Accommodation: Enjoy a comfortable stay in non-smoking rooms with free WiFi and a terrace.

Indulge in Culinary Delights: Savor a variety of cuisines at the on-site restaurant, including African, American, and French dishes.

Relaxation and Recreation: Unwind in the indoor pool or explore the nearby Al Awam Beach and other attractions just a short distance away.

Book your stay at Delmar Hotel Matrouh now to experience luxury and convenience by the beach.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
R
Roman • solo_traveller • fi
9
Pros:

Удачное расположение возле Макдональдса и Кофейни

2026-10-23 • via Nuitee
J
JIJIE • couple • cn
8
整体还行，海景房是很漂亮的，就是刷pos机的时候遇到网络问题导致被重复冻结了两笔款，但酒店遇到这种问题似乎不太会解决，需要改进
Pros:

景观和布局

Cons:

热水不稳定，洗澡出水太小

2026-10-19 • via Nuitee
M
Mohamed • solo_traveller • eg
7
2026-10-17 • via Nuitee
Y
YIKE • solo_traveller • cn
3
花洒发霉，床上毛发未清理
Pros:

没啥满意的

Cons:

1.卫生极差，刚进来就发现床头还有别人的头发。淋浴头发霉的不成样子。
2.隔音极差，和睡在大街上没区别，外面吵的要死。
3.服务态度不好，一副爱住不住的样子，一开始就给一个低楼层的，明明有高层。
4颗星的酒店，没见过这么差的。而且房间面积蛮小的。

2026-10-16 • via Nuitee
A
Abbas • couple • eg
9
2026-10-11 • via Nuitee
H
HUI • extended_group • cn
4
The check-in experience was terrible; it was easy to fall into a trap involving "price tricks."
Pros:

The location is the standout feature, situated just 3 km from the GO-BUS station. The room features a typical renovated Chinese-style hotel aesthetic and includes a small balcony with a sea view, as well as a large vanity mirror. It offers convenient access to the downtown market—just a pleasant 1 km walk along the coast—and there are fast-food outlets like KFC, McDonald's, and casual eateries right nearby, with a Chinese restaurant located just around the corner.

Cons:

1. Check-in: Booking.com only offered a "pay at the property" option for our two-night stay in a standard room; although the rate was displayed in USD, payment upon arrival had to be made in Egyptian Pounds via card. The front desk staff first emphasized taxes and fees, then proceeded to double the rate for one of the nights. The original total was 4,700 EGP, but after the card transaction, I discovered I had been charged 9,400 EGP. When I questioned the price, the staff insisted the rate for the two nights was doubled. In disbelief, I produced my printed Booking.com reservation confirmation showing the agreed price, yet they still claimed the nightly rate was doubled. It wasn't until the hotel manager arrived and we discussed the issue that the staff's error was acknowledged. The process for a full refund via VISA was extremely inefficient; it took two different managers to reverse the incorrect charge and process the correct payment, a procedure that took about 40 minutes. My friend and I were left waiting in the lobby the entire time without even being offered a glass of water. Finally, I requested compensation—such as a room upgrade or a complimentary dinner—for the delay caused by the staff's mistake, but the manager merely offered a few words of apology without providing any actual compensation (throughout this time, the front desk staff remained indifferent, occupied with their mobile phones). 2. Only one of the hotel's elevators was operational; the other was out of order. 3. Construction work involving timber was underway next door, resulting in noise starting around 8:00 AM every morning. 4. No housekeeping service was provided on the second day. 5. The shower area lacked body wash and shampoo, and there were no shelves for toiletries. 6. The bed sheets had visible stains.

2026-10-10 • via Nuitee
للآثاث • solo_traveller • eg
7
2026-09-19 • via Nuitee
J
John • solo_traveller • eg
10
Pros:

A place of supreme luxury. And a quiet location.
And all the staff co-operative

2026-09-18 • via Nuitee
O
OMAR MOHAMED MOHAMED YOUSRI • extended_group • eg
3
2026-09-18 • via Nuitee
O
Omar • couple • eg
6
2026-09-17 • via Nuitee
H
Hamed • solo_traveller • eg
8
2026-09-17 • via Nuitee
A
Amany • family_with_children • eg
1
Cons:

ألغيت الحجز لان الغرفة كانت مطلة علي المنور وعند تبديل الغرفة باسوء حيث كانت البلكونة في الدور الاول وحرفيا البيسين علي حافة البلكونة

2026-09-16 • via Nuitee
Q
Qian • couple • cn
1
体验感很不好
Pros:

卫生太脏了，肉眼可见的脏，睡到半夜还有男人的头发飞到脸上，被子也很脏，玻璃也很多污垢，无线网🛜用不了，在埃及住的最不满意的酒店

Cons:

卫生需要强烈改进

2026-09-16 • via Nuitee
H
Hassan • solo_traveller • ae
5
Pros:

I would like to share some feedback regarding my recent stay, particularly concerning two points that I believe deserve your attention.

At around 11:00 AM, I received a call from the reception asking me to check out as another guest was waiting for the room. I explained that I would be ready to check out at 11:45 AM.

I was surprised by this request, as I believe the hotel’s arrangements for incoming guests should not result in asking a current guest to leave earlier than the agreed check-out time. I would appreciate clarification on how such situations are normally handled.

I would also like to mention the condition of the garbage bins. Unfortunately, several of them were in a condition that was unpleasant to look at and did not reflect the level of cleanliness and housekeeping that I would expect from the hotel.

I am sharing these comments in the hope that they will be taken constructively and help improve the guest experience.

2026-09-16 • via Nuitee
M
martine • solo_traveller • eg
1
2026-09-12 • via Nuitee
E
Esraa • solo_traveller • eg
7
Pros:

الموقع ممتاز النضافه فوق الممتاز

Cons:

الانترنت ضعيف التليفزيون مفيش ريموت تلفزيون ولا قنوات

2026-09-08 • via Nuitee
Y
yasmine_mohamed • solo_traveller • eg
7
2026-09-04 • via Nuitee
M
Mohammed • solo_traveller • eg
4
Pros:

الموقع جيد .
الغرفة جيدة الى حدا ما

Cons:

ال house keeping دقوا الباب الساعة 8 صباحا عشان نعمل check out واتصلوا اكتر من 30 مرة وكلوا شوية يدقوا الباب عشان نمشى مع انهم حاطين لوحة كبيرة فى الاستقيال أن ال check out من الساعة 12: الى 2 ظهرا ....

علاوة على الازعاج اللى خارج الغرف اللى عاملينه ال house keeping

2026-09-04 • via Nuitee
A
Ahmed • solo_traveller • eg
10
2026-09-04 • via Nuitee
K
Kamal Abdel Shahid • solo_traveller • eg
5
Pros:

The location is perfect

Cons:

The towels were not clean, the sheets were not covering the whole bed and the pillows had a bad smell

2026-09-03 • via Nuitee