Ivory Castle Limited

Hotels
6.9 (17 reviews)
Roche Close , Kampala , ug

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Swimming pool
Restaurant
Room service
BBQ facilities
Safety deposit box
Soundproof rooms
Ironing service
Car hire
Massage services
See all facilities

Review Highlights

Pros:
Location
Neat and clean rooms
Generous breakfast portions
Cons:
Construction noise and disruption
Safety concerns with room locks
Poor value for money
Maintenance issues

Categories

Cleanliness
7
Guests mentioned cleanliness positively, but some reviews indicated minor cleanliness issues.
Service
6.3
Mixed feedback on service quality. Some guests appreciated the friendly staff, while others had complaints about noise and customer service.
Location
7.7
Generally positive comments about the location. Guests appreciated the proximity to bars and restaurants, although noise from construction was a concern for some.
Room Quality
6.7
Rooms were described as neat and clean, but there were complaints about worn-out facilities and maintenance issues.
Amenities
7
Amenities received mixed reviews. Some guests highlighted good views and location, while others mentioned issues with drainage and room curtains.
Value for Money
2.7
Significant dissatisfaction with value for money. Guests felt the hotel did not meet expectations, especially with ongoing construction and maintenance issues.
Food and Beverage
10
No specific reviews on food and beverage mentioned, so cannot provide rating or description.
Overall Experience
5.7
Overall experience feedback was varied. While some guests had positive comments, others had significant concerns about safety, noise, and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-28 03:23

Property Description

Luxurious Accommodation
Experience comfort and style at Ivory Castle Hotel in Kampala. Each room is elegantly furnished with a flat-screen TV, private bathroom, and cozy bedding, ensuring a relaxing stay for every guest.

Culinary Delights
Indulge in a culinary journey at our on-site restaurant offering a delectable mix of African, American, and Mediterranean cuisine. Special dietary needs? Our chefs are ready to cater to vegetarian, dairy-free, and gluten-free preferences.

Convenient Location
Located just a stone's throw away from popular attractions like Kampala Wonder World Amusement Park and Clock Tower Gardens, Ivory Castle Hotel is the perfect base for exploring the vibrant city. Plus, with a 24-hour front desk and airport shuttle service, your convenience is our priority.

Book your stay at Ivory Castle Hotel now for a memorable and hassle-free experience.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available extra bed.
    People 3 years old and over stay for US$20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.9
Based on 17 reviews
Cleanliness: 7
Service: 6.3
Location: 7.7
Room Quality: 6.7
Amenities: 7
Value for Money: 2.7
Food and Beverage: 10
Overall Experience: 5.7
F
Francesca • couple • it
6
2025-11-17 • via Nuitee
D
Daudi • family with young children • rw
3
Poor
2025-04-27 • via Nuitee
J
Joshua • group • gb
7
Good
Pros:

Breakfast portions were generous with plenty of options. The rooms were neat and clean. The staff were great, friendly and attentive. Location is perfect as well. Nice and quiet but close to other bars and restaurants.

Cons:

Pool was a little smaller than it looked in the photos. Some of the facilities were a little worn out. There was building work going on next door which was loud at times and it overlooked the pool so we had a bit of an audience when we swam.

2025-04-27 • via Nuitee
R
Rachel • review category business travellers • us
1
Stay away
Pros:

There is nothing good here

Cons:

There is not one good thing to say about this hotel.
1. It is run down and dilapidated. When you walk in you walk past piles of mattresses in the hall. There is visible dirt everywhere.
2. I chose this hotel because of its quiet location off the main road. They did not inform me that it is in the center of a construction site and there is relentless banging and drilling from 7am to 6pm. Furthermore the construction is around the pool so it is not useable.
I came to do work and with that construction noise it was not possible. Furthermore, the wifi did not work. I'm not new to Uganda so none of this completely deterred me.
3. The biggest issue I had was that I was placed in a ground floor room in the center of the construction. I had a sliding glass window that led out to the pool area. I discovered during the night that the window had no lock. As in: anyone could enter at any time. I was too scared to sleep after that and I definitely could not leave my bags to go elsewhere.
I checked out first thing in the morning and found somewhere else to stay. Even after all of this, the hotel refused to refund me. Stay far far away. They have no customer service and it's not a safe place until they renovate and start taking customer satisfaction seriously.
Lastly: I got tricked by the Google reviews but upon looking at them now, they are all AI bots.

2025-03-21 • via Nuitee
K
Kiberu • family with young children • ug
7
Good
Pros:

THE VIEW AND LOCATION ARE NICE

Cons:

DRAINAGE OF TOILETS HAS TO BE WORKED ON . CLOGS AND SMELLS INTO THE ROOM , ROOM CURTAINS HAVE TO BE FIXED WELL SO THAT PEOPLE FROM OUT DON'T VIEW PEOPLE IN THE ROOM .

2025-03-20 • via Nuitee
I
Ibrahim • solo traveller • qa
10
Exceptional
2025-03-17 • via Nuitee
V
Valen • review category business travellers • za
8
Very good
Pros:

The food was good.

Cons:

It would help to have a kettle in the room.

2024-10-26 • via Nuitee
R
Richard • young couple • gb
10
Exceptional
2024-01-26 • via Nuitee
S
Samsom • solo traveller • no
8
Very good
2023-12-27 • via Nuitee
R
Reynold • review category business travellers • ke
8
Awesome
Pros:

Awesome breakfast in a serene environment

2023-12-20 • via Nuitee
H
Hugo • review category business travellers • ae
7
Good
2023-08-31 • via Nuitee
A
Abdi • review category business travellers • gb
9
Superb
2023-08-27 • via Nuitee
A
Anonymous • solo traveller • gb
8
It felt secure and a very friendly place. Everyone was obliging!
Pros:

It was spacious and they cleaned our rooms each morning. There was also a fan available.

Cons:

My room was facing the front so at night there was music and voices from people using the outdoor bar! This made it quite difficult to sleep

2023-07-17 • via Nuitee
K
Kiyimba • young couple • ae
10
Exceptional
2023-06-11 • via Nuitee
L
Linda • young couple • gb
6
Pleasant
Pros:

Lovely staff

Cons:

The place was dirty Carpets were worn. The pool was filthy and should come with a health warning.

2023-01-23 • via Nuitee
M
Mohamed • review category business travellers • ke
6
Pleasant
Pros:

Hotel is very good, has a good restaurant and garden ambience is excellent. Rooms are clean.

Cons:

They had mentioned the room had air conditioner but in reality there was just a portable cooler and fan. Also the bathroom shower enclosed did not have a door so water was everywhere after a shower which was dangerous as it was very slippery.

2022-10-27 • via Nuitee
A
Ali • young couple • ug
2
Very poor
2022-10-02 • via Nuitee