Hotel crystal palace

Hotels
8.4 (18 reviews)
улица И.Каримов, дом 120 Напротив гипермаркета , Urganch , uz

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Family rooms
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean premises
Responsive staff
Cons:
Basic room
Over-washed bedding
Stained carpet
Limited spa services

Categories

Cleanliness
7.8
Rooms were generally clean, but some guests mentioned minor maintenance issues.
Service
8.3
Staff were friendly and responsive, appreciated by most guests.
Location
8.5
Great location according to guests, close to key landmarks.
Room Quality
6.9
Mixed reviews on room quality, with some guests finding rooms basic and bedding over-washed.
Amenities
7.2
Satisfactory amenities, but some guests noted the lack of spa services.
Value for Money
6.9
Mixed opinions on value for money, some guests felt the price was high for the services provided.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-24 09:58

Property Description

Luxurious Accommodation
Hotel Crystal Palace, nestled in Urganch, offers a blend of comfort and convenience. Each room features modern amenities like a flat-screen TV, cozy bedding, and a private bathroom, ensuring a relaxing stay for every guest.

Multilingual Support
Our dedicated staff, fluent in English, Russian, and Turkish, are available 24/7 at the front desk to cater to your every need, making your stay hassle-free and enjoyable.

Convenient Location
Located just 6 km from Urgench International Airport, Hotel Crystal Palace provides free WiFi and private parking, adding ease to your travel plans.

Experience a seamless stay at Hotel Crystal Palace - book now for a memorable getaway.

Check-in and check-out hours:

Location

Guest Reviews

8.4
Based on 18 reviews
Cleanliness: 7.8
Service: 8.3
Location: 8.5
Room Quality: 6.9
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
K
Konstantin • solo_traveller • tm
10
2025-12-03 • via Nuitee
A
Andrey • couple • uz
6
Отель для ночной остановки в Ургенче
Pros:

Отель только для переночевать. Он в центре города. Рядом рынок, станция такси. Есть рядом рестораны и кафе. Кровать удобная и комфортная

Cons:

Название отеля громкое ) немного старые мебель и душ. Фасад отеля немного отпугивает. В целом - только на одну ночь и неприхотливый запрос

2025-11-08 • via Nuitee
H
Hudaynazarov • couple • tm
8
2025-10-14 • via Nuitee
R
Raffaella • family_with_children • it
9
2025-08-23 • via Nuitee
D
Denisjuk • couple • fi
8
2025-08-17 • via Nuitee
M
Mauro • extended_group • it
10
Siamo stati una sola notte a Gurgench e abbiamo trovato questo albergo all’ultimo. A parte le stanze che andrebbero rimo
Pros:

Servizio del personale ottimo e massima attenzione al cliente. Colazione ottima

Cons:

Le stanze datate e bisognose di un restailing

2025-08-13 • via Nuitee
B
Bayana • family with young children • gb
7
Friendly responsive staff !
Pros:

Location is great!

Cons:

Basic room, over washed bedding , stained carpet.

2025-06-06 • via Nuitee
H
Hudaynazarov • young couple • uz
8
Smooth stay
Pros:

Friendly staff and clean premises.

2024-12-28 • via Nuitee
P
P • young couple • gb
8
A decent functional property for a short stay
Pros:

Staff were exceptionally helpful and hospitable. decent location within easy reach of airport with a supermarket and a restaurant opposite. Rooms were clean and spacious.

Cons:

A bit tired property. Could do with a lick of paint and cool lighting to brighten up the place. A shower cubicle instead of a corner bath would have given more space to move in this bathroom. A better bed and pillows would be preferred. There were no bedside lamps or the switch for the room light by the bedside.

2024-09-26 • via Nuitee
K
Khayal • young couple • az
8
Very good
2024-06-21 • via Nuitee
N
Natasa • group • rs
9
Superb
2024-05-22 • via Nuitee
A
Anastasia • young couple • de
10
Exceptional
Pros:

We arrived there from Bukhara, on our way to Khiva, by train.
Best decision ever.
This hotel was incredibly relaxing after a long train right.
The rooms were spacious, the bed was big and the breakfast was freshly prepared by the cooks.
I also have to point out that the staff there was very helpful and friendly. All of the guys working there spoke good Russian!
The terminal for card payment didn't work, so we paid cash. This was ok after all, because there were a couple of banks close by.
All in all I liked the fact that the hotel is located really well - close to the train station, but also close to the trolleybus station to Khiva. It was incredibly quiet there, so we could relax and the WiFi was also working, which wasn't the case for every hotel we've been to in Uzbekistan.

2024-05-10 • via Nuitee
B
Bojan • group • rs
10
Best location
Pros:

Best location and friendly staff!

2024-04-28 • via Nuitee
Y
Ye • solo traveller • cn
10
Great.
Pros:

The location of the hotel is excellent, with a large supermarket nearby, making shopping particularly convenient. Especially, the staff service is particularly good and can give guests perfect travel advice. Thank you so much.

Cons:

Nothing.

2024-03-10 • via Nuitee
M
Matt • solo traveller • gb
7
Good
2023-12-07 • via Nuitee
W
Weimin • solo traveller • cn
8
Very good
2023-11-03 • via Nuitee
L
Leilei • solo traveller • cn
10
Convinient
Pros:

Very friendly and helpful staff, and good location with bus which is easily go to train station and nearby the local big bozor, thank you very much!

Cons:

浴缸下水道有点堵

2023-08-01 • via Nuitee
E
Ekaterina • review category business travellers • de
9
Superb
Pros:

Great location - across the road from the main bazaar and next to the main city park.
Delicious breakfast. Helpful and friendly staff. Highly recommended.

2023-05-29 • via Nuitee
P
Park • review category business travellers • uz
3
Price on the booking significantly differs from actual price. I paid less than supposed to.
Pros:

Location is very good, a lot of shops and the biggest shopping center nearby

Cons:

The rooms is in a very poor condition, bathroom is quite clean but some accessories are falling apart. The view from the windows is on the roof of nearby building with a lot of construction garbage.
Intead of window there is stained glass with huge gaps in between. You can hear everything from outside and I am not sure about staying in cold days would be comfortable.

2023-04-30 • via Nuitee