Hotel Santander Plaza

Hotels
7.2 (471 reviews)
Carrera 4 #7-63 , Neiva , co

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Terrace
Family rooms
Pets allowed
Tour desk
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Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Cons:
Poor cleanliness
Inadequate maintenance
Lack of elevators

Categories

Cleanliness
5.41
Multiple complaints about unclean rooms and poor hygiene.
Service
8.88
Overall positive sentiment about staff friendliness, though some issues were reported.
Location
9.42
Highly praised for being central and convenient.
Room Quality
6.37
Concerns about the state of the rooms and lack of maintenance.
Amenities
6.4
Basic amenities available, but complaints about the lack of elevators and service.
Value for Money
7.36
Some good value identified, but specific complaints about pricing clarity.
Food and Beverage
5.91
Lack of breakfast services and inconsistent food amenities noted.
Overall Experience
7.88
Mixed reviews leading to a fair overall experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:18

Property Description

Central Location
Hotel Santander Plaza is conveniently situated in Neiva, making it the ideal choice for travelers looking to explore the city and its attractions.

Comfortable Rooms
Each air-conditioned room at the 3-star hotel offers free WiFi and a private bathroom, ensuring a cozy and relaxing stay. Some rooms even feature a charming balcony for guests to enjoy.

Delicious Breakfast Option
Guests can start their day with an American breakfast served daily at the hotel, providing the perfect fuel for a day of adventure in Neiva.

Experience comfort and convenience at Hotel Santander Plaza. Book your stay now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

7.2
Based on 471 reviews
Cleanliness: 5.41
Service: 8.88
Location: 9.42
Room Quality: 6.37
Amenities: 6.4
Value for Money: 7.36
Food and Beverage: 5.91
Overall Experience: 7.88
E
Edilsa • extended_group • co
9
gracias
Pros:

la ubicación

Cons:

ninguna

2026-07-15 • via Nuitee
E
Eder • solo_traveller • co
10
Cómodo
Pros:

Muy buena atención

2026-07-10 • via Nuitee
L
Laura Lugo • solo_traveller • mx
7
Pros:

Ubicación

Cons:

No había cafe y la habitación la ducha dañada

2026-07-09 • via Nuitee
P
Perez • couple • co
1
2026-07-07 • via Nuitee
O
OVALLE MEDINA • solo_traveller • co
6
Estadía hotel Santander
Pros:

La ubicación

Cons:

No habían útiles de aseo disponibles

2026-07-06 • via Nuitee
J
Jonathan • family_with_children • co
7
2026-07-04 • via Nuitee
J
Julian • couple • co
6
2026-07-03 • via Nuitee
N
Nicolas • solo_traveller • co
9
2026-06-30 • via Nuitee
M
Mauricio • solo_traveller • co
5
2026-06-28 • via Nuitee
M
molina florez • solo_traveller • co
10
2026-06-25 • via Nuitee
C
Carlos • solo_traveller • co
9
Un hotel en el corazón de Neiva
Pros:

Relación precio/comodidad

Cons:

Todo estuvo bien

2026-06-25 • via Nuitee
L
Leonardo • couple • co
3
La última opción, el feo, falta de aseo, no tiene ascensor, para nada agradable
Cons:

La última opción, el feo, falta de aseo, no tiene ascensor, para nada agradable

2026-06-25 • via Nuitee
J
juvinao • solo_traveller • co
10
2026-06-22 • via Nuitee
A
Andres Felipe • extended_group • co
6
2026-06-22 • via Nuitee
C
CLAUDIA LORENA • family_with_children • co
9
DE RELAX POR EL HUILA
Pros:

LA ATENCION DEL PERSONAL DEL HOTEL, ADEMAS EL HOTEL ES MUY CENTRAL AL COMERCIO Y LA PARTE FINANCIERA

Cons:

NINGUNA QUEJA

2026-06-18 • via Nuitee
D
Deiber • solo_traveller • co
2
Pros:

La ubicacion

Cons:

Mucho desaseo ....

2026-06-17 • via Nuitee
A
Andres • solo_traveller • co
7
Pros:

La ubicación es lo máximo

Cons:

Por ser un lugar tan central el ruido de los almacenes y la música no permiten tener un buen descanso, el aire acondicionado no servía

2026-06-15 • via Nuitee
A
ana milena • couple • co
10
2026-06-12 • via Nuitee
P
Paola • solo_traveller • co
3
Pros:

El lugar es bonito

Cons:

La atención de las personas

2026-06-12 • via Nuitee
K
Karen • solo_traveller • co
10
2026-06-10 • via Nuitee