Shellghada Blue Beach

没有wifi，流量也没有信号，住进去整个处于没网的状态！只有一楼有wifi，想上网只能从房间去到一楼！酒店海滩很小很脏，根本游不了泳，住进去只能看看海，海滩基本形同虚设。早餐也难吃。这么贵的价格不全包就算了，没网没信号完全无法忍受！

Food can be better

- C’est pas bien nettoyé, même après avoir demandé à ce qu’on nettoie la chambre, on la a retrouvé limite comme laissé. Photo à l’appui, car la trace dans le lavabo était là depuis le départ…
- Ils utilisent les verres réutilisables pour le petit déjeuner, alors que c’est à usage unique
- Le petit-déjeuner pas fou honnêtement
- Quand on est pas du côté de la plage on entend toutes la circulation la nuit c’est compliqué de dormir sachant que c’est une ville animée la nuit et on entend beaucoup les klaxons, les voitures et les travaux qui sont juste en face de l’hôtel
- Pas de mouchoirs

- propreté laisse à désirer
- Personnel pas accueillant, hyper pressant
- Aucune explication sur les services proposées
- Le petit-déjeuner pas fou honnêtement
- Pas de mouchoirs

Check in is a big problem very long staff felling a boss not respect attention behaviour staff must know guest is big boss.

لا شي

Room cleaning :(

عدم وجود حمام سباحة

Temizliği iyi değil

I booked a Sea View room almost two months before my arrival, specifically because of the room category I paid for. However, when I arrived at around 11:00 PM, I was checked into a street-view room, which was not the room category I had booked or paid for.

I immediately went to reception to complain. The receptionist, Hesham, was helpful and apologised, and I could see that he genuinely tried to help. Unfortunately, he had no authority to resolve the situation, so he called the manager.

What happened next was honestly shocking.

The manager, who I was told was the Finance Manager, was extremely disrespectful in the way he spoke to me. Instead of trying to find a reasonable solution or even showing understanding toward a guest who had paid for a specific room category, he simply told me that this was the room they had available and, if it wasn't suitable, I could leave the hotel.

I could not believe the way a Finance manager could speak to a paying guest, especially at that time of night. I was travelling with my 6-month-old baby, it was already around 11 PM, and I had no realistic alternative but to accept the room.

I want to specifically mention that Hesham at reception was the only positive part of this situation. He apologised for the way his manager had spoken to me, but unfortunately there was nothing more he could do.

As a guest, seeing how the management treated me over an issue that was entirely related to the room I had already booked and paid for completely changed my opinion of the hotel. This was my last stay here, and I will not be returning.

There were also other disappointing issues:

No Wi-Fi in the rooms

No room cleaning during our stay

The hotel is not even a budget/cheap hotel, so these basic services should be expected.

I have stayed in many hotels, and mistakes can happen. What matters is how management handles those mistakes.

I booked a Sea View room almost two months before my arrival, specifically because of the room category I paid for. However, when I arrived at around 11:00 PM, I was checked into a street-view room, which was not the room category I had booked or paid for.

I immediately went to reception to complain. The receptionist, Hesham, was helpful and apologised, and I could see that he genuinely tried to help. Unfortunately, he had no authority to resolve the situation, so he called the manager.

What happened next was honestly shocking.

The manager, who I was told was the Finance Manager, was extremely disrespectful in the way he spoke to me. Instead of trying to find a reasonable solution or even showing understanding toward a guest who had paid for a specific room category, he simply told me that this was the room they had available and, if it wasn't suitable, I could leave the hotel.

I could not believe the way a Finance manager could speak to a paying guest, especially at that time of night. I was travelling with my 6-month-old baby, it was already around 11 PM, and I had no realistic alternative but to accept the room.

I want to specifically mention that Hesham at reception was the only positive part of this situation. He apologised for the way his manager had spoken to me, but unfortunately there was nothing more he could do.

As a guest, seeing how the management treated me over an issue that was entirely related to the room I had already booked and paid for completely changed my opinion of the hotel. This was my last stay here, and I will not be returning.

There were also other disappointing issues:

- No Wi-Fi in the rooms
- No room cleaning during our stay
- The hotel is not even a budget/cheap hotel, so these basic services should be expected.

I have stayed in many hotels, and mistakes can happen. What matters is how management handles those mistakes.