SkyCity Hotel Auckland

Hotels
8.6 (7996 reviews)
Cnr of Victoria & Federal Streets , Auckland , nz

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
High prices

Categories

Cleanliness
7.74
Some reviews mentioned issues with cleanliness and room upkeep.
Service
9.21
Several reviews praised the staff as friendly and helpful.
Location
9.25
Multiple reviews highlighted the fantastic location of the hotel.
Room Quality
8.2
Good quality rooms were stated, but some noted accessibility issues.
Amenities
8.73
Facilities were generally appreciated, though some reviews suggested upgrades.
Value for Money
8.19
Mention of high prices but acceptable for quality received.
Food and Beverage
8.74
Restaurants and cafes in the hotel received positive comments.
Overall Experience
8.71
Overall positive sentiment throughout various reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:05

Property Description

Luxurious Accommodation
SkyCity Hotel Auckland, located in the heart of Auckland CBD, offers beautifully appointed rooms and suites with modern amenities including free WiFi and a flat-screen TV. Each room provides a view of the courtyard or city skyline, ensuring a memorable stay.

Entertainment and Dining
Guests can enjoy 24-hour entertainment at SkyCity Casino, along with a variety of dining options at more than 20 restaurants, cafes, and bars. The iconic Sky Tower nearby offers panoramic views from 3 observation levels, making it a must-visit attraction.

Convenient Location
Situated next to the Sky Tower and SkyCity Casino, and just a short walk from Britomart Bus and Train Station, SkyCity Hotel Auckland provides easy access to the city's key attractions and transportation hubs.

Book your stay at SkyCity Hotel Auckland for a luxurious and convenient experience in Auckland CBD.

Important information:

Please note that SkyCity Hotel Auckland requires a NZD 100 per night on credit card pre-authorization or NZD 200 cash deposit upon check in to cover any incidental charges. This deposit will be refunded upon check out, minus any applicable charges. You must show a valid photo ID and credit card upon check-in. Please note that there is a 1.8% charge when you pay with a credit card. Please note that the private parking is valet parking and is offered at an extra cost. Public parking is also available for an extra cost. It is self parking and only allows 1 entry and 1 exit. Please note that when booking more than 9 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for NZD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs NZD 60 per day.

Location

Guest Reviews

8.6
Based on 7996 reviews
Cleanliness: 7.74
Service: 9.21
Location: 9.25
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.19
Food and Beverage: 8.74
Overall Experience: 8.71
T
Toni couple nz
10
Overall has everything we need when staying in the city
Pros:

Free upgrade on arrival, it’s best place in the city

Cons:

The price of parking when staying

2026-04-18 via Nuitee
J
Jasvir couple nz
10
2026-04-18 via Nuitee
C
Christian family_with_children nz
9
Great stay
Pros:

Great location and really clean.

Cons:

Great friendly staff

2026-04-18 via Nuitee
S
Sonya solo_traveller nz
10
2026-04-18 via Nuitee
T
Thu Van solo_traveller au
10
Great location and fantastic staff!!
Pros:

Central to lots of food and entertainment

Cons:

Lifts were a bit confusing for casino vs hotel

2026-04-18 via Nuitee
P
Puti solo_traveller nz
10
2026-04-18 via Nuitee
J
Jignesh solo_traveller nz
10
2026-04-17 via Nuitee
M
Michalski family_with_children us
8
Clean, convenient location, friendly staff
Pros:

No breakfast

Cons:

Need more accessible plugs for charging electronics. No USB ports and plugs had little clearance for cords once charger plugged in.

2026-04-17 via Nuitee
B
Bonnie solo_traveller nz
10
Fantastic location to NZICC
Pros:

The customer service, location

2026-04-17 via Nuitee
M
Mele'ana solo_traveller nz
10
2026-04-17 via Nuitee
V
Varinder couple nz
9
2026-04-17 via Nuitee
P
Phil couple au
10
Friendly and helpful staff, will come back and stay again
Pros:

Well located and great value

Cons:

Nothing at all

2026-04-17 via Nuitee
F
Fran couple nz
8
Pros:

It was convenient to the activity we did on the night and the bed was prefect to sleep in

Cons:

My stay had no fault

2026-04-17 via Nuitee
M
Mrs Tangaere solo_traveller nz
9
def be back
Pros:

bathtub
comfy beds

Cons:

only stayed 1 night

2026-04-17 via Nuitee
A
Andrew couple nz
7
Great cbd hotel
Pros:

Central

Cons:

The $100 bond is still not reversed after two days departure

2026-04-16 via Nuitee
K
Kerry family_with_children nz
10
2026-04-16 via Nuitee
H
Hannahlee couple nz
9
2026-04-16 via Nuitee
W
Warren couple us
8
Pros:

Federal!!!!!👍🏻

2026-04-16 via Nuitee
solo_traveller nz
10
2026-04-16 via Nuitee
J
Jane couple nz
7
Don’t think we would stay at Sky City
Cons:

Our booking was transferred over to Horizon Hotel as a upgrade
Checking in was difficult
We were told the wrong instructions on how and where to Park our car
We didn’t feel it was an upgrade as our room had no view
It looked straight at the building next door
But who is to say that the view would have been any better from a sky City room

2026-04-16 via Nuitee