Grandhotel Ambassador Národní Dům

Hotels
7.9 (888 reviews)
Tomáše Garrigue Masaryka 1088/24 , Karlovy Vary , cz

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Nightclub
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly service
Great location
Cons:
Limited amenities
Cleanliness issues

Categories

Cleanliness
7.48
Clean but a bit dated; specific mentions of cleanliness in some reviews.
Service
8.45
Service was generally noted as friendly and helpful.
Location
8.49
Multiple reviews praised the excellent location.
Room Quality
7.44
Rooms described as comfortable but somewhat in need of updates.
Amenities
7.47
Limited availability of some amenities, such as a sauna opening time.
Value for Money
7.93
Good value mentioned in several reviews, acknowledging price points.
Food and Beverage
7.98
Breakfast variety and quality received positive commentary.
Overall Experience
7.95
General satisfaction noted in most reviews despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 13:56

Property Description

Luxurious Accommodations

Indulge in the comfort of air-conditioned units equipped with modern amenities such as flat-screen TVs, minibars, and plush seating areas. The elegant bathrooms offer a relaxing bath or shower experience, complete with complimentary toiletries.

Wellness and Leisure

Unwind in style at the indoor pool, spa, sauna, hammam, and hot tub. Let the hotel assist you with ticket services and tour arrangements for a hassle-free stay.

Convenient Location

Explore the vibrant surroundings with ease, as the hotel is surrounded by various dining options and attractions like the Jan Becher Museum. With car hire available and the train station nearby, your adventures in Karlovy Vary are just a booking away.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 10 per day.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for € 50 per person per night when using an existing bed.
    Children from 2 years old to 15 years old stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 888 reviews
Cleanliness: 7.48
Service: 8.45
Location: 8.49
Room Quality: 7.44
Amenities: 7.47
Value for Money: 7.93
Food and Beverage: 7.98
Overall Experience: 7.95
N
nick • extended_group • de
9
Ich kann das Hotel uneingeschränkt empfehlen.
Pros:

Sehr gute Lage, große Junior Suite mit Balkon.
Es war sehr gemütlich und sauber, daß Personal war sehr freundlich.
Ich würde es wieder Buchen.

2026-05-15 • via Nuitee
T
Thomas • extended_group • de
9
Empfehlenswert
Pros:

Guter Service, tolles Frühstück

Cons:

Parkplatz etwas abgelegen

2026-05-14 • via Nuitee
B
Bianka • solo_traveller • de
8
2026-05-14 • via Nuitee
M
Martin Dr • couple • at
10
Pros:

War alles perfekt!

2026-05-11 • via Nuitee
C
Chris • couple • gb
10
Fantastic hotel to visit Karlovy Vary from.
Pros:

The room space was unbelievable and the furnishings were very comfortable. Breakfast was largely good but chicken wings instead of bacon on one morning? The outside restaurant served us 2 gorgeous plates on arrival.

Cons:

Unfortunately some facilities had been closed for a long while and that was not disclosed. It accepted cash in the bars only but luckily were able to charge to our room. The bill was presented in Euros but the card machine only accepted CZK. Happily my FsirFX card could cope with that.
Obviously not negative on the hotel BUT…..
The cash machine opposite the hotel charges CZK185 for withdrawing CZK1000!! Beware. I am not sure if any others were cheaper.
Beware dodgy taxi drivers if you come in on the train - ours overrode the meter and charged us CZK400 for a CZK200 MAX trip. That was the amount we were charged for the reverse journey when leaving.
Be sure that you have the right station when leaving.

2026-05-10 • via Nuitee
F
Florian • solo_traveller • de
10
Zentral gelegenes & schönes Hotel
Pros:

Sehr freundliches Personal und saubere, schöne Zimmer.
Durch die Nähe zur zentralen Bushaltestelle ist Hotel ein toller Ausgangspunkt für Aktivitäten.

Cons:

Leider war die richtig heiße Sauna defekt. So mussten wir uns eine andere Sauna suchen.

2026-05-07 • via Nuitee
G
Gennadij • couple • de
10
2026-05-01 • via Nuitee
G
Gerd • solo_traveller • de
7
Pros:

Zentrale Lage mit eigenem Parkplatz

Cons:

Frühstücksraum hat kantinenflair

2026-04-29 • via Nuitee
M
Michael • couple • de
4
Habe vom Hotel Phishing-E-Mails bekommen. M. Doberenz
Pros:

Das Frühstück war in Ordnung.

Cons:

Das Hotel wollte noch einmal den Aufenthalt bezahlt haben obwohl schon alles über bookin.com bezahlt war .
Der Safe funktionierte überhaupt nicht und die Karte für Fahrstuhl und Zimmertür hatte immer wieder Aussetzer.Obwohl ich meinen 70. Geburtstag wurde das nicht bemerkt. Habe bessere Erfahrung in Hotels gemacht die viel günstiger waren.

2026-04-25 • via Nuitee
M
Martina • couple • cz
10
2026-04-23 • via Nuitee
P
Peter • solo_traveller • de
1
Eine Sterne Bewertung ist leider nicht möglich, ein Stern wäre schon zu viel
Pros:

Die Stadt Karlsbad, das Hotel ist eine "Zumutung"

Cons:

Das Zimmer in dem Hotel,
Keine "Anwendungen" im Spa Bereich möglich...
Frühstücksraum ungeeignet, zu eng....
Frühstücksangebot äußerst mangelhaft
Mangelhafter service beim ein- und auschecken
Vergleich erfolgte mit früheren Aufenthalten (2025;2024)in anderen Hotels dieser Stadt.

2026-04-18 • via Nuitee
H
Hergerman • solo_traveller • de
9
Pros:

Nähe zum Zentrum von Karlsbad, großes Zimmer mit schönen Bad und toller Dusche sowie Sauna und Behandlungen im Hotel

Cons:

Frühstück war okay aber zu wenig frisches Obst

2026-04-16 • via Nuitee
E
Elgnerova • couple • cz
10
Pros:

Příjemný a velmi ochotný pán na recepci.

Cons:

Nic

2026-04-15 • via Nuitee
U
Uwe • couple • de
8
2026-04-09 • via Nuitee
N
Nicola • couple • de
10
2026-04-07 • via Nuitee
G
Gordana • couple • de
10
Pros:

Prekrasan hotel!

2026-04-05 • via Nuitee
P
Paul • couple • de
8
Pros:

Alles sehr schön.

Cons:

Leider keine Kaffee Maschine auf dem Zimmer.

2026-04-05 • via Nuitee
C
Christina • couple • de
7
2026-03-31 • via Nuitee
D
Daniel • solo_traveller • cz
3
Pros:

Poloha hotelu , SPA

Cons:

Špinavá koupelna, funkčnost noční recepce, starý interiér hotelu který potřebuje rekonstrukci.

2026-03-29 • via Nuitee
A
Anna • couple • de
10
2026-03-28 • via Nuitee