Otter Hotel

Hotels
9.2 (950 reviews)
600 Banff Avenue , Banff , ca

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Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Non-smoking throughout
Public transport tickets
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Comfortable walk to town
Helpful staff
Great location
Nice hot pools
Cons:
Noisy air conditioning
Dirty carpets
Value for money concerns

Categories

Cleanliness
8.01
Several reviews mentioned dirty carpets and laundry bags left in corridors, indicating cleanliness issues.
Service
9.98
Consistently positive remarks about the helpful staff and excellent service.
Location
9.52
Great location praised in multiple reviews for easy access to town and hot pools.
Room Quality
8.97
Mostly positive feedback on room quality but mentioned noisy air conditioning.
Amenities
9.5
Positive reviews for hot pools and overall amenities but noted some issues with heating.
Value for Money
8.46
Mixed feedback on value, with some mentioning it wasn't worth the price.
Food and Beverage
9.51
High ratings for food quality and complimentary services.
Overall Experience
9.68
Overall positive experience mentioned in several reviews despite the noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:14

Property Description

Location and Convenience:
Experience the beauty of Banff at Otter Hotel, just steps away from popular attractions like Banff Park Museum and The Whyte Museum of the Canadian Rockies.

Comfortable Rooms:
Relax in our well-appointed rooms featuring balconies, flat-screen TVs, air conditioning, and free toiletries, ensuring a comfortable stay.

Multilingual Staff and Helpful Service:
Our friendly staff, fluent in English and French, are available to assist with any requests and provide local area information to enhance your stay.

Book your stay at Otter Hotel now to enjoy a memorable experience in Banff.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.2
Based on 950 reviews
Cleanliness: 8.01
Service: 9.98
Location: 9.52
Room Quality: 8.97
Amenities: 9.5
Value for Money: 8.46
Food and Beverage: 9.51
Overall Experience: 9.68
T
Tara • couple • ca
10
Great little staycation!
Pros:

Great location, bed was very comfortable and rooftop hot tubs were so lovely!

2026-05-15 • via Nuitee
C
Chiquita • extended_group • gb
9
2026-05-13 • via Nuitee
S
Silvia • couple • it
9
2026-05-12 • via Nuitee
A
Anders • extended_group • dk
8
2026-05-12 • via Nuitee
A
Amber • couple • ca
8
Excellent
Pros:

The location and interior. Super clean and very nice staff also the bus passes were helpful

Cons:

Odd one but the pillow cases weren’t comfortable

2026-05-11 • via Nuitee
J
John • couple • ca
7
Lovely but provide coffee. It’s a basic standard.
Pros:

Nice new property

Cons:

There was no coffee or tea in the room. The equipment was there but no coffee.

2026-05-11 • via Nuitee
B
brenda sofia • extended_group • mx
10
Pros:

The rooms are so comfortable and clean and the staff are so kind and friendly:) we had a great time at the hotel

2026-05-10 • via Nuitee
H
Harkamal • family_with_children • ca
9
2026-05-09 • via Nuitee
C
Caroline • extended_group • gb
10
2026-05-07 • via Nuitee
L
LEE • solo_traveller • us
9
귀여운 호텔
Pros:

자쿠지 있고 분위기가 아늑했다 1층 까페가 맛있었고 셔틀버스 쿠폰을 줬다 그리고 커피와 차를 방에서 마실수 있게 프론트에서 나눠줬다

Cons:

퀸사이즈 2개 침대의 방에 묵었는데 방크기가 좀 작아서 아쉬웠다 그리고 뷰도 앞에 호텔 다른 방이 보여서 답답했다

2026-05-05 • via Nuitee
M
Mayson • couple • au
10
Pros:

Almost everything was better than we’d hoped for and we wish we’d booked here the whole time we were here. We will Highly praise Otter for their hospitality and be recommending to others. The Rooms even basic ones are amazing

2026-05-05 • via Nuitee
J
John • couple • ca
9
Awesome place to relax as a couple. Will definitely return.
Pros:

Rooftop pool and access to otter and canoe pools.

Cons:

Would be nice to have a couple bottles of water in the rooms.

2026-05-04 • via Nuitee
O
OKSANA • family_with_children • ca
10
Pros:

The staff is friendly, I liked the interior, and it's very clean

Cons:

The pillows were very hard; it was impossible to sleep on them. Also, I didn’t receive an invoice for payment. Since the trip was for work, I mentioned this when I made the reservation, and I reminded them of it again when I checked out. They assured me they would email it to me, but they didn’t.

2026-05-03 • via Nuitee
R
Rachelle • extended_group • ca
10
Génial
Pros:

Chaleureux, le café et lait dans un petit sac, cela fait personnalisé, vraiment bien, l'accès au SPA jusqu'a 23 h wow

2026-05-01 • via Nuitee
L
Laetitia • couple • ca
9
No kids weekend getaway!
Pros:

It's brand new. Staff were very attentive and kind.

2026-05-01 • via Nuitee
C
christina • solo_traveller • ca
9
2026-05-01 • via Nuitee
N
Ngoc • solo_traveller • ca
10
Pros:

My family really enjoyed the view from the balcony and the hot spring pool.

Cons:

I was unhappy with the attitude of the white female receptionist when I arrived to check in.

2026-04-26 • via Nuitee
P
Pablo • solo_traveller • mx
9
A lovely place to hang out and relax.
Pros:

Feels like a grand hotel with excellent facilities.

2026-04-24 • via Nuitee
S
Shirley • couple • ca
10
Highly recommend to family and friends
Pros:

The property is good. Lots of amenities

2026-04-24 • via Nuitee
S
Simon • solo_traveller • gb
10
Only hotel I’ve been disappointed with checking out from. Could have stayed another week. 5STARS!!
Pros:

The hotel is the best hotel I’ve ever stayed in. The hotel is wonderful and the staff are just as good.

Cons:

The style, location, and the personal touches.

2026-04-24 • via Nuitee