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Facilities
Property facilities
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Offsite parking discounted rates available
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Electric bicycle charging station
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Non-smoking rooms
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Air conditioning
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Pets allowed
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Lift / Elevator
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Luggage storage
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Non-smoking throughout
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Public transport tickets
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Staff adhere to local safety protocols
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Key card access
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Covered parking
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Garage
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Electric bicycle charging station
Review Highlights
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Property Description
Location and Convenience:
Experience the beauty of Banff at Otter Hotel, just steps away from popular attractions like Banff Park Museum and The Whyte Museum of the Canadian Rockies.
Comfortable Rooms:
Relax in our well-appointed rooms featuring balconies, flat-screen TVs, air conditioning, and free toiletries, ensuring a comfortable stay.
Multilingual Staff and Helpful Service:
Our friendly staff, fluent in English and French, are available to assist with any requests and provide local area information to enhance your stay.
Book your stay at Otter Hotel now to enjoy a memorable experience in Banff.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Location
Guest Reviews
Konforlu, hot tub ideal
Yıyecek konusunda ve aktivite konusunda kotuydu
Lovely modern hotel with great staff and some lovely touches. Great hot tub.
Location is slightly out of town but everything else is 10/10. One big issue with the rooms is that the doors don’t fit very well so it’s noisy and light gets in.
I loved the location, about 20 min walk to downtown so you are away from the noise and the crowd -but a bus can be easily accessed across the hotel- they give you free transit pass during your stay- I enjoyed the walks though! Hotel is kept clean considering the weather- it didn’t look muddy from all the snow. The free drip style coffee is a plus- the restaurant in the Hotel is a gem! We had dinner there twice as we really enjoyed it- we also tried the breakfast and didn’t disappoint! Banff Hotels are understandably expensive- so I would say for the hot pool experience, with a mountain view and open from 7am to 11 pm and the room and hotel cleanliness, it is worth it. Another plus- free secured parking in the building.
The beds and pillows could definitely be better- It is too firm for me and did not sleep too comfortably- kept waking up as it hurts my neck and my back.
Hot tub
Overpriced
Very clean and comfortable rooms. Received complimentary upgrade. Restaurant prices very affordable and staff very friendly. Nice hot tub on the roof.
Location just a bit far out of town for walking in the colder temperatures, however Roam busstop just outside hotel entry.
Very new and modern. Thoughtful design. Hot tub is awesome with stunning views. Parking was easy and convenient. Good restaurants around! Amazing stay.
Elevator was slow
Propreté. Confort
Un membre du personnel a été particulièrement irrespectueuse dans son approche ex soupirait lorsque nous lui posons des questions
Super nice hotel with perfect amenities, clean rooms, friendly staff and a super nice bar/restaurant.
Parking was easy, hot pools and sauna were super nice and the rooms were definitely 4 stars or more!
The only thing I didn't like was that the roomdoor wasn't soundproof , so you could hear everything that was said or done in the hallway.
Absolutely stunning decor design and pool area
The bed was really hard
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