Otter Hotel

The style, location, and the personal touches.

No hot water, as well as overly priced for a standard room with no mountain view

This stay was extremely disappointing and far below what we expected from a hotel selling premium room categories.

My friend and I both booked the most expensive Mountain View rooms, specifically because of the views that were advertised online. However, upon arrival, the room I received in Building C at the very back of the property had the mountain view almost completely blocked by a roof. My friend’s room was even worse — her so-called “Mountain View” was facing the garage area.

This is simply not a Mountain View and does not match what guests are paying for when booking this category. Selling rooms under a “Mountain View” label while assigning rooms with obstructed or garage views feels extremely misleading.

When I went to the front desk to raise this issue, the response from the female staff member was shocking. She told me that the photos shown online are only for advertising purposes. That explanation is unacceptable and suggests a very concerning lack of transparency in how rooms are marketed and sold.

After I insisted, they eventually agreed to change the room. However, it was clear that there were available rooms in Building B with proper mountain views, yet those were not offered to us.

The service experience made the situation even worse. The same female staff member at check-in (wearing an arm cast) spoke in a dismissive and unfriendly manner from the beginning. When I accidentally handed the wrong passport, she abruptly responded with “Is this you?” while looking at me in a very unfriendly way. The interaction felt unnecessarily rude and unprofessional.

At this price level, guests should not have to argue just to receive the room category they actually paid for. Misleading room descriptions combined with poor service attitude is extremely disappointing.

Had flickering light in bedroom and bathroom which raised on day 2 but didn’t get fixed and stayed 8 days, quite far out of main strip (20 min walk to town), not a problem in good weather but consider if winter stay. They do provide free bus passes and there is a free indoor car park so it isn’t the end of the world! Suspect parking in town would be both expensive and difficult in summer. Might struggle to park indoors in summer too - we went off peak so plenty of space

Nothing

However, the air conditioning/heating unit is quite noisy.

There was no full length mirror in the room. One of the bathroom lights was flickering constantly and the shower wouldn't go past moderately warm. The window in the bathroom was no private enough and necessitated that the blinds were pulled shut otherwise people could see you doing your business! While the heat controls in the room worked properly, the air conditioning unit was noisy and the only way of adjusting the temperature and blew air directly at the bed.

Seemed to have tepid water on 2 mornings for showers rather than hot.