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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Heating
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Hot tub/Jacuzzi
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Parking garage
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Electric vehicle charging station
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Public transport tickets
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Staff adhere to local safety protocols
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Key card access
Review Highlights
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Property Description
Location and Convenience:
Experience the beauty of Banff at Otter Hotel, just steps away from popular attractions like Banff Park Museum and The Whyte Museum of the Canadian Rockies.
Comfortable Rooms:
Relax in our well-appointed rooms featuring balconies, flat-screen TVs, air conditioning, and free toiletries, ensuring a comfortable stay.
Multilingual Staff and Helpful Service:
Our friendly staff, fluent in English and French, are available to assist with any requests and provide local area information to enhance your stay.
Book your stay at Otter Hotel now to enjoy a memorable experience in Banff.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
It was very clean and modern. The outdoor
hot tub was amazing after a day of hiking. The location was at the far end of town but easily accessible.
L’hôtel est charmant, le personnel très sympathique! Il est à 20 minutes à pied du centre et l’hôtel propose des navettes gratuites! L’espace bien être vue sur les montagnes et dépaysant.
Nos lits étaient petits et la climatisation faisait beaucoup de bruit et impossible de l’éteindre pour arrêter ce bruit. L’hôtel est bien, mais assez cher pour le confort de la nuit.
The location was great. The hot pools were wonderful. The building itself was gorgeous.
The restaurant was too fancy for a quick bite of food. Not enough selection.
It’s a beautiful place with amazing staff
Had a wonderful stay! Everything was excellent—from the clean rooms to the friendly staff and great service. My favorite part was the pool area, which was beautiful, relaxing, and very well maintained. Overall, I loved everything about this hotel and would definitely stay here again. 😊
The property was modern, well maintained and the staff were friendly and attentive. They dealt with the issue we had well and moved us to an appropriate room the following night. The food at Good Folk was exceptional, and we would thoroughly recommend anyone staying here to dine at the hotel - it is not your typical hotel restaurant.
There was a large party situated near us during our stay. This was especially frustrating as we were told upgrading at check-in was a good idea as the room they could upgrade us to was in a quiet corner of the property. Their behaviour was out of order, keeping us awake until 0300 in the morning by using the fire escape as a smoking area right outside our room. In future, it may be appropriate for the property to consider more carefully where guests staying in large parties there to party are placed, compared to a quiet couple on holiday. This would negate our poor experience on our first night. This was resolved well though, hence our still high opinion of our stay.
청소의 퀄리티가 좋고👍
매번 커피나 티 서비스 원하는 만큼 받을 수 있음!
다운타운과 위치도 버스타면 금방 가는데 호텔에서 버스 무료로 탈 수 있는 티켓을 머무는 기간까지 제공하여 다운타운 및 인근 여행을 편안하게 할 수 있음
복도의 소리가 조금 들리는 점
근데 머물 때에 불편하거나 한 점은 없었다!
Very clean, good amenities and great location
We would have liked a room with a view but the room was comfortable
Very Clean and design was perfect. you enjoy how everything was very well designed and clean. location is also very good in center and enterance of banf.
The door of the bathroom cannot close completely. Also, the sink in the bathroom was not a good design, and we could hardly wash our hands. The rest was awesome.
Красивый вид, удобные кровати
Все понравилось ❤️
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