Otter Hotel

Hotels
9.2 (950 reviews)
600 Banff Avenue , Banff , ca

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Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Non-smoking throughout
Public transport tickets
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Comfortable walk to town
Helpful staff
Great location
Nice hot pools
Cons:
Noisy air conditioning
Dirty carpets
Value for money concerns

Categories

Cleanliness
8.01
Several reviews mentioned dirty carpets and laundry bags left in corridors, indicating cleanliness issues.
Service
9.98
Consistently positive remarks about the helpful staff and excellent service.
Location
9.52
Great location praised in multiple reviews for easy access to town and hot pools.
Room Quality
8.97
Mostly positive feedback on room quality but mentioned noisy air conditioning.
Amenities
9.5
Positive reviews for hot pools and overall amenities but noted some issues with heating.
Value for Money
8.46
Mixed feedback on value, with some mentioning it wasn't worth the price.
Food and Beverage
9.51
High ratings for food quality and complimentary services.
Overall Experience
9.68
Overall positive experience mentioned in several reviews despite the noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:14

Property Description

Location and Convenience:
Experience the beauty of Banff at Otter Hotel, just steps away from popular attractions like Banff Park Museum and The Whyte Museum of the Canadian Rockies.

Comfortable Rooms:
Relax in our well-appointed rooms featuring balconies, flat-screen TVs, air conditioning, and free toiletries, ensuring a comfortable stay.

Multilingual Staff and Helpful Service:
Our friendly staff, fluent in English and French, are available to assist with any requests and provide local area information to enhance your stay.

Book your stay at Otter Hotel now to enjoy a memorable experience in Banff.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.2
Based on 950 reviews
Cleanliness: 8.01
Service: 9.98
Location: 9.52
Room Quality: 8.97
Amenities: 9.5
Value for Money: 8.46
Food and Beverage: 9.51
Overall Experience: 9.68
R
Rohan Vij • extended_group • ca
9
2026-03-28 • via Nuitee
J
Jonah Marie • solo_traveller • ca
9
2026-03-28 • via Nuitee
G
Glenda • couple • ca
10
Beautiful new modern hotel with nice amenities
Pros:

Clean modern rooms. Nice roof top hot tubs. Friendly staff.

2026-03-27 • via Nuitee
B
Berna • couple • ca
8
Nice surroundings but more expensive than it needs to be.
Pros:

Location, hot tub pools, staff.

Cons:

Honestly, we feel it is overpriced for what we got, and that includes the restaurant.

2026-03-26 • via Nuitee
Z
Zak • couple • au
10
2026-03-26 • via Nuitee
C
Clare • couple • us
9
Nice hotel - loved the hot tubs
Pros:

The hot tubs on the roof and the seating area were lovely. We had drinks at the bar and the bar tenders were very helpful.

Cons:

The front desk experience was disappointing. The staff member came across as abrupt and could benefit from additional guest service training. I had forgotten my ID, and although my husband had his, it was suggested we might not be able to use our booking, which felt unnecessarily stressful. I also asked whether the room was dog-friendly, and the response felt quite accusatory, as though we were trying to sneak a pet in. Overall, the interaction could have been handled with more professionalism and courtesy.

You have to wait for the elevator during busy periods.

2026-03-25 • via Nuitee
S
Snow • couple • ca
10
2026-03-24 • via Nuitee
K
Kerry • solo_traveller • us
7
A nice, convenient hotel on the edge of Bamff to serve as your base for exploring the area
Pros:

It’s right on the main drag, parking is easy, the bed was comfortable. There are hot tubs & outdoor sitting area with fire pits with a nice view. There is a bus, longer walk or short drive to restaurants, shops, a grocery store in town.
The pull out drawer fridge was practical and cool and it was lovely to have the kettle and sink for making tea/a snack.

We did get a discount on our rentals and they were delivered to our hotel! (Ask at the front desk).

Cons:

The elevators are oddly arranged and slow. The restaurant is rather pricey-the cafe next door was better for breakfast/coffee options.

There are very few common areas to sit or meet snd chat. The lobby has very limited seating. It was unfortunate since we were a group and mostly had to go out to be able to sit anywhere or meet up.

The rooms were pretty tight. There was not much room for our bags and ski stuff. The drawers and the two chairs at the little narrow top of drawers wasn’t terribly comfortable for having tea/coffee or working on a computer.
However it was too chilly to sit out on the balcony in those chairs or at that mini table in winter. In summer that’d be nice.

The coffee/tea/hot chocolate delivery didn’t really work as intended. We needed to go to the front desk and ask.

There are ski lockers, but we had to ask about them.

2026-03-24 • via Nuitee
S
Sandra • couple • us
10
2026-03-23 • via Nuitee
S
Sarah • family_with_children • au
10
Beautiful hotel woth exceptional service!
Pros:

The hotel is beautiful, it is warm and cosy.
The staff are exceptional. The view from the rooftop spa is incredible and the while outdoor space is like no other.
We had breakfast in the resturant, the coffee was great and meals were very tasty.
A lively bonus was a free bus pass for the local bus for the duration of our stay.

Cons:

My only regret was not buying a little otter from reception to take home.

2026-03-22 • via Nuitee
T
Tahan • couple • us
10
2026-03-22 • via Nuitee
A
Anne Veronica • solo_traveller • ca
9
Pros:

Free parking and nice facilities

Cons:

Some surfaces weren’t clean. It had stains. Garbage had coffee grind left from previous costumers

2026-03-21 • via Nuitee
L
lee • couple • ca
9
2026-03-21 • via Nuitee
E
Elena • couple • de
8
2026-03-19 • via Nuitee
P
Pierre • couple • se
9
2026-03-19 • via Nuitee
J
JANYA • couple • us
9
Pros:

Spacious rooms, big beds, 4 pillows, great amenities

Cons:

One of the staff at the front desk was alittle rude

2026-03-17 • via Nuitee
C
Clivette • couple • us
10
Convenient and clean
Pros:

The room and property are very clean. The hot tubs and fire pits were welcoming and managed well. Security constantly rounded ensuring a safe feeling during stay. Good Folk breakfasts were delish. Amy was an especially kind server. The walk over to Canoe’s Sudden Sally for morning coffee was convenient and their flat whites are delicious.
We’ve already booked our return stay in December 2026.
Your service was much appreciated.

2026-03-16 • via Nuitee
K
Kononenko • couple • ca
10
2026-03-16 • via Nuitee
C
Caroline • couple • ca
9
Staff were so friendly and attentive. They went above and beyond for us. Would definitely recommend this hotel!
Pros:

It’s a great location and staff were super helpful!

Cons:

Nothing.

2026-03-15 • via Nuitee
M
Michael • couple • gb
10
2026-03-15 • via Nuitee