Hotel Carrillos Cancun

Hotels
7.9 (113 reviews)
Claveles No. 33 y 35 , Cancún , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Cons:
Inconsistent service
Cleanliness issues
Noise disruptions

Categories

Cleanliness
7.04
Several mentions of dirty bathrooms and insufficient water pressure.
Service
8.01
Mixed reviews, with some positive comments about staff, but significant negativity regarding a specific receptionist.
Location
9.55
Many reviews praised the location as excellent and convenient.
Room Quality
7.5
Comments on the rooms being old and in need of maintenance.
Amenities
7.53
Limited mentions, but concerns about the pool temperature and water pressure.
Value for Money
8.49
Considered a good deal for the price, despite some issues.
Food and Beverage
7.54
Not much feedback, but mention of nearby dining options.
Overall Experience
7.51
Overall sentiments indicate a mixed experience with some highlights but notable deficiencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:10

Property Description

Convenient Location in the Heart of Cancún

Modern Comforts and Amenities
Hotel Carrillos Cancun offers air-conditioned rooms with city views, flat-screen TVs, and safety deposit boxes. Guests can relax by the outdoor swimming pool or enjoy room service and currency exchange services. The hotel also features a restaurant and bar for added convenience.

Close to Key Attractions
Located centrally, guests can easily visit Cancun Bus Station, Cancun Government Palace, and Beto Avila Stadium. With Cancún International Airport just 17 km away, exploring the city is hassle-free.

Ready to experience comfort and convenience in Cancún? Book your stay at Hotel Carrillos Cancun now!

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 12 years old stay for MXN 50 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 113 reviews
Cleanliness: 7.04
Service: 8.01
Location: 9.55
Room Quality: 7.5
Amenities: 7.53
Value for Money: 8.49
Food and Beverage: 7.54
Overall Experience: 7.51
I
Ignacio • couple • us
10
Pros:

Great place,nice and clean

Cons:

No microwave and refrigerator 😭

2026-02-13 • via Nuitee
J
Jorge • extended_group • mx
10
Pros:

Excelente ubicación, limpieza y atención del personal. Muy buena relación calidad precio

Cons:

Podrían mejorar ciertos detalles mínimos como toalla de manos, enchufes y tv de paga

2026-02-11 • via Nuitee
R
Raul • solo_traveller • mx
5
2026-01-31 • via Nuitee
M
Martin • extended_group • mx
9
2026-01-30 • via Nuitee
R
Reia • couple • se
4
Pros:

Bra läge, bra pris men....

Cons:

Det fanns ingen restaurang denna lades ner under covid och ingen parkering. Detta stod på booking att det skulle göra. Poolen var ok MEN för att nå den behövde man gå ut på gatan och in i en annan uppgång från rummet så alltså inte i anslutning till rum, fanns en dörr men denna var låst. Ingenstans att hänga vid Poolen.

2026-01-28 • via Nuitee
J
José Santos • couple • mx
10
2026-01-28 • via Nuitee
F
fabio a sanchez • couple • us
8
2026-01-28 • via Nuitee
O
Omar Rodrigo • extended_group • mx
10
Pros:

La limpieza y que siempre hubo agua caliente

Cons:

Sólo unos animalitos que salen en el baño como tipo cien pies

2026-01-27 • via Nuitee
M
Maria Victoria • solo_traveller • ar
8
Muy atentos y confortable
Pros:

El hotel es algo antiguo pero está muy limpio y las habitaciones son confortables y grandes
Tiene una linda piscina y está súper bien ubicado.
Arreglaría la ducha porque sale muy poco caudal de agua y el primer día me bañé con agua fría.
El personal es muy atento
Para pasar unos días está muy bien y el precio es bueno.
Muchas gracias

Cons:

El caudal de agua de la ducha

2026-01-24 • via Nuitee
U
Ursula Gisela • family_with_children • mx
9
2026-01-23 • via Nuitee
J
Juana Cecilia • solo_traveller • mx
10
SERENIDAD Y CONFORT
Pros:

EXCELENTE UBICACION EN EL CORAZON DE CANCUN, SU PERSONAL SUPER ATENTO Y SUS HABITACIONES MUY COMODAS DECORADAS CON LAS TOALLAS EN FORMA DE PATITOS. EXCELENTE SERVICIO SI REGRESO

Cons:

SIN COMENTARIOS

2026-01-20 • via Nuitee
M
Matteo • couple • it
8
2026-01-20 • via Nuitee
E
Etienne • family_with_children • fr
5
2026-01-19 • via Nuitee
C
Carmona • extended_group • mx
7
2026-01-19 • via Nuitee
K
Karen • couple • mx
8
Pros:

Súper bien ubicado y personal atento y amable.

Cons:

El agua caliente no dura más de un minuto. Pero en general Todo bien.

2026-01-19 • via Nuitee
M
Maria Victoria • solo_traveller • ar
7
2026-01-17 • via Nuitee
F
ferdinand • couple • de
8
Pros:

Großes Zimmer, ruhig.Sehr sauber.Freundiches Personal.

2026-01-16 • via Nuitee
A
Alexander • extended_group • pe
9
Buen hotel cerca de las palapas
Pros:

La ubicación

Cons:

No hay restaurant en el hotel

2026-01-16 • via Nuitee
B
Bailey • couple • nz
8
good value!!
Pros:

Excellent value for money, staff didn’t speak english but were helpful and nice regardless. Easy walking distance to ADO station & the local bus to hotel zone stops super close.

Rooms are dated but for the price, absolutely no complaints!

2026-01-14 • via Nuitee
B
Beaupre • solo_traveller • mx
10
Fantastic staff! Lovely rooms...I felt just like home!
Pros:

Fantastic staff! Lovely rooms...I felt just like home!

2026-01-11 • via Nuitee