Hotel Carrillos Cancun

Hotels
7.9 (154 reviews)
Claveles No. 33 y 35 , Cancún , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Cons:
Inconsistent service
Cleanliness issues
Noise disruptions

Categories

Cleanliness
7.04
Several mentions of dirty bathrooms and insufficient water pressure.
Service
8.01
Mixed reviews, with some positive comments about staff, but significant negativity regarding a specific receptionist.
Location
9.55
Many reviews praised the location as excellent and convenient.
Room Quality
7.5
Comments on the rooms being old and in need of maintenance.
Amenities
7.53
Limited mentions, but concerns about the pool temperature and water pressure.
Value for Money
8.49
Considered a good deal for the price, despite some issues.
Food and Beverage
7.54
Not much feedback, but mention of nearby dining options.
Overall Experience
7.51
Overall sentiments indicate a mixed experience with some highlights but notable deficiencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:10

Property Description

Convenient Location in the Heart of Cancún

Modern Comforts and Amenities
Hotel Carrillos Cancun offers air-conditioned rooms with city views, flat-screen TVs, and safety deposit boxes. Guests can relax by the outdoor swimming pool or enjoy room service and currency exchange services. The hotel also features a restaurant and bar for added convenience.

Close to Key Attractions
Located centrally, guests can easily visit Cancun Bus Station, Cancun Government Palace, and Beto Avila Stadium. With Cancún International Airport just 17 km away, exploring the city is hassle-free.

Ready to experience comfort and convenience in Cancún? Book your stay at Hotel Carrillos Cancun now!

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 12 years old stay for MXN 50 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 154 reviews
Cleanliness: 7.04
Service: 8.01
Location: 9.55
Room Quality: 7.5
Amenities: 7.53
Value for Money: 8.49
Food and Beverage: 7.54
Overall Experience: 7.51
Q
Quezada Diaz • couple • mx
10
Pros:

Todo

2026-04-15 • via Nuitee
E
Enrique • solo_traveller • mx
8
2026-04-14 • via Nuitee
E
Enrique • extended_group • mx
8
2026-04-08 • via Nuitee
L
Luis • extended_group • mx
10
2026-04-08 • via Nuitee
E
Enrique • extended_group • mx
9
Pros:

La Alberca, la ubicación está exelente cerca está Chedraui, y otra plazas.

Cons:

No cuenta con agua en habitaciones y ni en lobby.

2026-04-08 • via Nuitee
M
maria Del Carmen • extended_group • mx
10
Pros:

Todo excelente

2026-04-07 • via Nuitee
N
Nati • couple • ar
7
2026-04-07 • via Nuitee
H
Hanne • couple • se
8
2026-04-07 • via Nuitee
M
maria Del Carmen • extended_group • mx
10
Pros:

las habitaciones muy comodas, grandes y limpias dl personal de recepción de 10

2026-04-07 • via Nuitee
D
Diego • extended_group • ar
8
2026-04-05 • via Nuitee
L
Liesbeth • family_with_children • be
7
2026-04-02 • via Nuitee
D
Díaz • solo_traveller • mx
9
2026-04-01 • via Nuitee
M
Matija • solo_traveller • hr
1
2026-03-31 • via Nuitee
A
Alex • couple • ca
6
You can find better
Pros:

Location

Cons:

No fridge in room, noisy room

2026-03-29 • via Nuitee
P
Pav • extended_group • mx
10
2026-03-27 • via Nuitee
J
Joe • couple • gb
4
Ok-ish.
Pros:

Good location (not great), very clean and lovely staff.

Cons:

The beds: most uncomfortable I have ever slept on. Than god there’s a great spa round the corner where a 50min deep tissue massage managed to undo the damage that mattresses did to me.

2026-03-26 • via Nuitee
T
Tomas Aguilar Araoz • couple • mx
10
Bueno para mi economia
Pros:

Su atencion

Cons:

Ruido del vecino

2026-03-24 • via Nuitee
M
Matija • couple • hr
2
Pros:

Skoro pa ništa... prljavo, kukci hodaju po sobi...

Cons:

Osoblje na recepciji neljubazno, nepristojno... soba prljava, puna kukaca... tuš ne radi kako treba...

2026-03-20 • via Nuitee
S
Santamaría • family_with_children • mx
9
buena opción para una estancia rápida
Pros:

su ubicación, la limpieza del cuarto

Cons:

las almohadas...están muy duras

2026-03-17 • via Nuitee
M
Miguel Angel • couple • mx
8
2026-03-16 • via Nuitee