Hotel Carrillos Cancun

Hotels
7.9 (270 reviews)
Claveles No. 33 y 35 , Cancún , mx

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Cons:
Inconsistent service
Cleanliness issues
Noise disruptions

Categories

Cleanliness
7.04
Several mentions of dirty bathrooms and insufficient water pressure.
Service
8.01
Mixed reviews, with some positive comments about staff, but significant negativity regarding a specific receptionist.
Location
9.55
Many reviews praised the location as excellent and convenient.
Room Quality
7.5
Comments on the rooms being old and in need of maintenance.
Amenities
7.53
Limited mentions, but concerns about the pool temperature and water pressure.
Value for Money
8.49
Considered a good deal for the price, despite some issues.
Food and Beverage
7.54
Not much feedback, but mention of nearby dining options.
Overall Experience
7.51
Overall sentiments indicate a mixed experience with some highlights but notable deficiencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:10

Property Description

Convenient Location in the Heart of Cancún

Modern Comforts and Amenities
Hotel Carrillos Cancun offers air-conditioned rooms with city views, flat-screen TVs, and safety deposit boxes. Guests can relax by the outdoor swimming pool or enjoy room service and currency exchange services. The hotel also features a restaurant and bar for added convenience.

Close to Key Attractions
Located centrally, guests can easily visit Cancun Bus Station, Cancun Government Palace, and Beto Avila Stadium. With Cancún International Airport just 17 km away, exploring the city is hassle-free.

Ready to experience comfort and convenience in Cancún? Book your stay at Hotel Carrillos Cancun now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 270 reviews
Cleanliness: 7.04
Service: 8.01
Location: 9.55
Room Quality: 7.5
Amenities: 7.53
Value for Money: 8.49
Food and Beverage: 7.54
Overall Experience: 7.51
Y
Yehuda • couple • us
8
2026-08-06 • via Nuitee
E
Edith • solo_traveller • us
9
2026-08-03 • via Nuitee
S
Silvia • solo_traveller • mx
8
Pros:

El personal muy amable

Cons:

La puerta del baño no cerraba, las colchas coloridas no son de mi agrado, poca iluminación en el baño, no tienen cortinas gruesas para evitar paso de luz, la cortina de la ventana era delgada y estaba rota, la orilla del espejo del baño ya muy viejita que apesar de estar limpia se veía sucia y amarilla.

2026-07-23 • via Nuitee
S
Sam • couple • nz
10
2026-07-20 • via Nuitee
J
Juan • solo_traveller • mx
10
Pros:

Excelente lal alberca y las a instalaciones

Cons:

Sin comentarios

2026-07-20 • via Nuitee
J
Jaime • solo_traveller • mx
8
Pros:

Muy agusto, no será muy de lujo pero se está fresco, sábanas limpias, no hay ruido del exterior y muy céntrico.
Cuando vuelva me hospedaré ahí.

Cons:

Detalles insignificantes.

2026-07-17 • via Nuitee
G
GUTIERREZ • couple • co
10
Felicidad
Pros:

La atención fue excelente, el aseo, muy honestos, la presentación de las habitaciones todo impecable ⭐️⭐️⭐️⭐️⭐️

2026-07-16 • via Nuitee
O
ospina • extended_group • co
10
Pros:

Excelente precio

2026-07-13 • via Nuitee
T
Tuz Tzuc • solo_traveller • mx
8
2026-07-13 • via Nuitee
D
Diana • solo_traveller • mx
8
Pros:

Habitacion silenciosa, cama bastante comoda

2026-07-11 • via Nuitee
S
Sydney • solo_traveller • ch
5
2026-07-11 • via Nuitee
M
Mario Manuel • solo_traveller • es
10
Pros:

Cerca de una avenida principal con todos los servicios a mano.
Buena relación calidad precio

2026-07-09 • via Nuitee
J
Jaime • solo_traveller • mx
8
2026-07-08 • via Nuitee
E
Erika Paola • family_with_children • co
10
Volvería el trato es muy amable
Pros:

Excelente ubicación, todo muy limpio

Cons:

Le falta luz a los pasillos

2026-07-08 • via Nuitee
R
Roberto • family_with_children • br
10
Muito boa
Pros:

Limpeza

2026-06-29 • via Nuitee
T
Teresa • solo_traveller • es
8
Pros:

El personal del hotel muy amables todos

2026-06-27 • via Nuitee
M
Martinez • solo_traveller • mx
10
Pros:

Lo limpio, que estaba todo y la ubicación muy buena

Cons:

No tengo queja alguna

2026-06-18 • via Nuitee
O
Oliver • solo_traveller • mx
8
Pros:

Su ubicación cerca de la terminal ADO

Cons:

Algo viejo
Hace falta renovarse

2026-06-16 • via Nuitee
J
Jose • family_with_children • mx
8
2026-06-15 • via Nuitee
I
Isaura • couple • mx
9
2026-06-11 • via Nuitee