TAYWA HOTEL

Hotels
7.3 (736 reviews)
Calle Chaska Tika Nº110 , Machu Picchu , pe

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Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Luggage storage
Tour desk
Packed lunches
Currency exchange
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Nice breakfast
Cons:
Cleanliness issues
Noise disturbances
Check-in delays

Categories

Cleanliness
4.8
Several reviews mentioned issues with cleanliness, like stained sheets and damp smells.
Service
8.8
Service was frequently praised, with multiple mentions of kind, attentive staff.
Location
8.8
The location was mentioned positively in several reviews as convenient.
Room Quality
5.3
There were complaints about noise, and issues with amenities which affected room quality.
Amenities
6.8
Amenities were mentioned but not detailed, with some positive notes found in food options.
Value for Money
8.3
Overall perceived good value based on location and service, but impacted by cleanliness issues.
Food and Beverage
8.3
Positive comments regarding food quality, especially breakfast.
Overall Experience
7.3
Mixed reviews, with some guests having a positive overall experience while others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:18

Property Description

Luxurious Accommodation
Experience comfort and style at TAYWA HOTEL, located in the heart of Machu Picchu. Indulge in our well-appointed non-smoking rooms with modern amenities including flat-screen TVs and plush bedding.

Convenient Facilities
Enjoy the convenience of concierge services, free WiFi, and room service during your stay. Relax in the shared lounge or grab a drink at the hotel's bar. Our 24-hour front desk and currency exchange ensure a hassle-free experience for all guests.

Prime Location
With Machu Picchu Hot Spring and popular attractions just steps away, TAYWA HOTEL offers the perfect base for exploring the wonders of Machu Picchu. Book now and make unforgettable memories at our hotel.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 08:00 AM

Location

Guest Reviews

7.3
Based on 736 reviews
Cleanliness: 4.8
Service: 8.8
Location: 8.8
Room Quality: 5.3
Amenities: 6.8
Value for Money: 8.3
Food and Beverage: 8.3
Overall Experience: 7.3
T
Tarqui • solo_traveller • pe
1
Pros:

Nada pésima atención

Cons:

Ķjĵĵ

2026-05-16 • via Nuitee
A
Angel RS • solo_traveller • br
6
Pode melhorar
Pros:

A localização é muito boa

Cons:

O dono aparentemente nunca está, aguardei mais de 1 hora para ser atendida no check-in porque não tinha ninguém para atender. Eles pedem que ao sair deixe a chave na recepção, não fiz isso, nunca tem ninguém na receptação e qualquer um pode pegar a chave. Tive dois dias problemas com o chuveiro que não esquentava porque não ligavam o gás, a primeira vez resolveu rápido a segunda levou quase uma hora e tiraram o telefone do gancho para não atender, é chato ter que ficar ligando pra tomar bando quente considerando que o lugar faz frio. Na hora troquei de reserva para ficar mais um dia e pra ter café da manhã e paguei mais caro, o café da manhã vem 4 pães locais, 2 copos de sucos que não sei do que eram, manteiga, geleia não sei de que, e duas fatias de mortadela de frango e duas de queijo branco, pelo mesmo valor que paguei a mais por isso, compensa comer na rua que pelo menos você escolhe o que comer, dá no mesmo valor. No check-out não tinha ninguém de novo na recepção e entreguei a chave para um funcionário da limpeza.

2026-05-16 • via Nuitee
J
Janella • solo_traveller • pe
10
Pros:

Las instalaciones, pero sobre todo la amabilidad de la recepcionista Karen. Muy amable, hizo que tanto mi niña y yo nos sintamos como en casa. Definitivamente volveríamos a Taywa en nuestras próxima visita.

2026-05-15 • via Nuitee
C
christophe • extended_group • fr
2
Pros:

Petit déjeuner à emporter pour départ très tôt. Personnel sympathique.

Cons:

Odeur très forte de moisissure dans la chambre et sanitaires avec absence de fenêtre pour aérer. Nous étions 3 dont une personne allergique. Possible juste pour elle de trouver une solution de remplacement pour la nuit 2( nous les remercions)alors que l’hôtel était loin d’être complet. Pour les 2 autres, une vrai punition!Nous ne sommes restés que 2 nuits sur les 3 prévues.

2026-05-14 • via Nuitee
I
Ivette • couple • pe
1
Una pesadilla
Pros:

Para nada

Cons:

El olor a humedad y lo principal el dueño es una persona agresiva sufrí una agresión verbal

2026-05-11 • via Nuitee
F
Florencia • couple • ar
8
2026-05-11 • via Nuitee
M
Mounti62 • solo_traveller • de
4
2026-05-11 • via Nuitee
J
Julia • solo_traveller • es
9
Pros:

Clean and comfy beds

2026-05-05 • via Nuitee
L
Luz Dary • solo_traveller • co
9
2026-05-05 • via Nuitee
J
Jose • couple • pe
8
Bien
Cons:

El desayuno

2026-05-04 • via Nuitee
P
Pavel • solo_traveller • kz
3
Worst place out of hundreds I've stayed at.
Pros:

Only the location is ok, there's a nice mini market closeby

Cons:

How is this called a breakfast: 4 tiny pieces of cheese, 20grams of bread, 1 cup of coffee.
Extra dirty bed sheets, broken tap, dogs barking like crazy.

2026-05-02 • via Nuitee
F
Flor • couple • ec
10
Agradable y cómoda
Pros:

Ubicación

Cons:

El desayuno no incluía huevos

2026-04-26 • via Nuitee
J
JUAN CARLOS • couple • pe
7
2026-04-26 • via Nuitee
A
Alexandre • couple • pe
10
2026-04-24 • via Nuitee
J
Jackson • family_with_children • pe
10
Cálido y acogedor
Pros:

La calidez

Cons:

Todo bien

2026-04-23 • via Nuitee
L
Lauren • couple • us
9
2026-04-17 • via Nuitee
L
Luis miguel • couple • fr
7
Pros:

L’hôtel est bien placé, proche du marché de souvenirs et de la gare ferroviaire. La chambre était très bien. Lit confortable, eau chaude. Réduction au restaurant de l’hôtel pour les clients. La femme responsable de l’accueil très aimable et disponible.

Cons:

Mise à part la responsable de l’accueil le reste du personnel n’est pas très aimable. Lors du petit déjeuner aucune communication, aucun détail sur le contenu, on se contente de s’asseoir et d’attendre. Le gros problème est de se faire réveiller à minuit par une employé entrain de toquer à multiple reprise pour nous donner un bout de papier contenant le nouveau code wifi et ensuite partir en courant sans aucune explication.

2026-04-13 • via Nuitee
C
Cesar Daniel • family_with_children • mx
7
Cumple por el precio pero podrían ser más amables
Pros:

La atención de la chava del restaurante fue muy buena siempre estuvo al pendiente pero el que estaba en recepción dejo mucho que desear

Cons:

Me cobraron dos veces una vez en la reserva por la aplicación y luego de nuevo en el hotel, el chico de la recepción se puso en un papel de que yo te tengo que cobrar, me tocó en el último piso e iba con una bebé creo que quizá puedan tener consideración y dar algo más abajo sobre todo porque no hay elevador

2026-04-13 • via Nuitee
R
Rojas • couple • cl
10
2026-04-12 • via Nuitee
E
Ezequiel • solo_traveller • ar
10
Pros:

Estuve una sola noche pero las instalaciones son cómodas y apenas llegas te dan una limonada y un snack. También me prepararon un lunch box si haberlo pedido ya que tenía que ir a Machu Picchu muy temprano. Muy recomendable el alojamiento y el bar que está debajo.

Cons:

No hay algo negativo.

2026-04-12 • via Nuitee