Hotel Puerta Santander

Hotels
8.7 (1602 reviews)
Abilio García Barón, 1 - Parque Empresarial Nueva Montaña , Santander , ES

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Clean rooms
Good breakfast
Cons:
Inconsistent heating
Odors in some communal areas

Categories

Cleanliness
8.26
Many reviews noted cleanliness, but some mentioned odors in communal areas diminishing the impression.
Service
9.03
Multiple reviews highlighted friendly and attentive staff, contributing positively to the experience.
Location
8.87
Proximity to the ferry port and other locales was appreciated, despite some indicating it wasn't central.
Room Quality
8.62
Modern, comfortable rooms received favorable mentions, with some concerns on temperature control.
Amenities
8.55
General amenities were well-received, with some specific remarks about heating and air conditioning.
Value for Money
8.71
Good perceived value based on room quality and breakfast offerings.
Food and Beverage
8.66
Breakfast quality received positive feedback, although some instances of food coming cold were noted.
Overall Experience
8.93
Guests generally expressed high satisfaction and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-25 11:18

Property Description

Modern Rooms with Garden Views
Enjoy bright and modern rooms with garden views equipped with a flat-screen TV, safe, and a private bathroom.

Convenient Amenities
Benefit from free Wi-Fi, a 24-hour reception for luggage storage and tourist information, and an on-site bar.

Pet-Friendly Accommodation
Only dogs weighing a maximum of 20 kilos are allowed in specific rooms, making it an ideal choice for pet owners.

To book your stay at Hotel Puerta Santander and experience these amenities, visit our website or call us now.

Important information:

Reservations of 5 or more rooms or 10 or more nights may be subject to special policies and supplements.

Upon arrival, guests must present the credit card used to make the reservation. If none of the guests is the owner of the credit card used for the reservation, the property must be contacted in advance.

Once the free cancellation period has ended, and even if the reservation does not require advance payment, the hotel may send a link to a secure payment platform to pay the amount of the stay.

The Hotel is smoke-free. According to Law 28/2005, smoking is prohibited in the rooms and in the rest of the public areas of the Hotel. In case of noncompliance, the Hotel will proceed to charge your credit card €150 for extra cleaning and sanitation.

Please note that baby cots/cribs are subject to availability and must be confirmed by the property.

Please note that dogs maximum 20KG are only allowed upon request and subject to approval. Additional 20 Euro charge per night applies.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 1602 reviews
Cleanliness: 8.26
Service: 9.03
Location: 8.87
Room Quality: 8.62
Amenities: 8.55
Value for Money: 8.71
Food and Beverage: 8.66
Overall Experience: 8.93
M
Margaret • couple • gb
7
2026-10-17 • via Nuitee
M
Martelo • couple • pt
9
2026-10-16 • via Nuitee
M
Mário • couple • pt
9
Pros:

Muito bom pequeno almoço.
Cama confortável e quarto muito limpo.
Estacionamento disponível e grátis

Cons:

Nada a apontar.

2026-10-16 • via Nuitee
C
Carolina • couple • es
6
Calidad precio ..mala
2026-10-16 • via Nuitee
A
Alfredo • couple • es
7
2026-10-16 • via Nuitee
D
Diana-Maria • couple • ro
10
Pros:

The staff was nice, the facilities were good

2026-10-15 • via Nuitee
M
Mai • extended_group • es
9
Pros:

El personal muy amable y todo correcto

Cons:

Todo bien

2026-10-15 • via Nuitee
P
paco • couple • es
9
2026-10-14 • via Nuitee
C
Carme • solo_traveller • es
8
Moderno, limpio y práctico.
Pros:

La situación perfecta para acceder al centro o a los alrededores.
El parking es gratuito y amplio.

Cons:

Hemos echado en falta un salón con sofás en el interior del hotel para descansar después de las visitas.

2026-10-14 • via Nuitee
A
aurora baha • family_with_children • es
4
No creo volver
Pros:

Nada

Cons:

El personal

2026-10-13 • via Nuitee
D
Denise or Nise • couple • us
8
Nice hotel with excellent buffet breakfast, and cafe/bar.
Pros:

Great employees. Very friendly and helpful. The rooms and beds were comfortable. Very nice buffet breakfast.

Cons:

The hotel pictures don’t show you are in an industrial area.

2026-10-13 • via Nuitee
P
Paul • couple • gb
7
Good location
Pros:

Clean really friendly staff let us check in early nice room

Cons:

Really noisy perhaps not the hotels fault as parents letting kids run about down corridors when people sleeping

2026-10-13 • via Nuitee
M
Mike B • couple • gb
10
They loved my dog.
Pros:

Friendly reception staff.who welcomed us and our dog. Very kind to our dog! Clean room with a very comfortable bed. Good breakfast. Great location and secure parking. Oddly I also enjoyed the robot lawnmower.

Cons:

The coffee machine in the bedroom was difficult to use despite only having three buttons.

2026-10-13 • via Nuitee
J
Josune • family_with_children • es
9
2026-10-12 • via Nuitee
M
MARTIN • couple • es
10
Cumplió perfectamente con las expectativas.
Pros:

Si

2026-10-12 • via Nuitee
M
Marta • solo_traveller • es
8
Comodidad
Pros:

Salimos quedarnos habitualmente cuando tenemos que desplazarnos a Santander, por la ubicación y la comodidad del Hotel, es silencioso, limpio y cómodo

Cons:

Pues quizás lo que menos me gusta es la poca oferta y tan básica que tienen de cena, y si no te apetece salir del Hotel estás un poco limitado.

2026-10-12 • via Nuitee
J
jose manuel • couple • es
9
2026-10-11 • via Nuitee
N
Natalia • couple • es
6
2026-10-11 • via Nuitee
Þóra • couple • is
4
2026-10-11 • via Nuitee
D
Diego • extended_group • es
10
2026-10-10 • via Nuitee