Hotel Puerta Santander

Hotels
8.7 (1216 reviews)
Abilio García Barón, 1 - Parque Empresarial Nueva Montaña , Santander , es

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Clean rooms
Good breakfast
Cons:
Inconsistent heating
Odors in some communal areas

Categories

Cleanliness
8.26
Many reviews noted cleanliness, but some mentioned odors in communal areas diminishing the impression.
Service
9.03
Multiple reviews highlighted friendly and attentive staff, contributing positively to the experience.
Location
8.87
Proximity to the ferry port and other locales was appreciated, despite some indicating it wasn't central.
Room Quality
8.62
Modern, comfortable rooms received favorable mentions, with some concerns on temperature control.
Amenities
8.55
General amenities were well-received, with some specific remarks about heating and air conditioning.
Value for Money
8.71
Good perceived value based on room quality and breakfast offerings.
Food and Beverage
8.66
Breakfast quality received positive feedback, although some instances of food coming cold were noted.
Overall Experience
8.93
Guests generally expressed high satisfaction and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-25 11:18

Property Description

Modern Rooms with Garden Views
Enjoy bright and modern rooms with garden views equipped with a flat-screen TV, safe, and a private bathroom.

Convenient Amenities
Benefit from free Wi-Fi, a 24-hour reception for luggage storage and tourist information, and an on-site bar.

Pet-Friendly Accommodation
Only dogs weighing a maximum of 20 kilos are allowed in specific rooms, making it an ideal choice for pet owners.

To book your stay at Hotel Puerta Santander and experience these amenities, visit our website or call us now.

Important information:

Reservations of 5 or more rooms or 10 or more nights may be subject to special policies and supplements.

Upon arrival, guests must present the credit card used to make the reservation. If none of the guests is the owner of the credit card used for the reservation, the property must be contacted in advance.

Once the free cancellation period has ended, and even if the reservation does not require advance payment, the hotel may send a link to a secure payment platform to pay the amount of the stay.

The Hotel is smoke-free. According to Law 28/2005, smoking is prohibited in the rooms and in the rest of the public areas of the Hotel. In case of noncompliance, the Hotel will proceed to charge your credit card €150 for extra cleaning and sanitation.

Please note that baby cots/cribs are subject to availability and must be confirmed by the property.

Please note that dogs maximum 20KG are only allowed upon request and subject to approval. Additional 20 Euro charge per night applies.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for € 20 per person per night when using an existing bed.
    Children from 2 years old to 16 years old stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 1216 reviews
Cleanliness: 8.26
Service: 9.03
Location: 8.87
Room Quality: 8.62
Amenities: 8.55
Value for Money: 8.71
Food and Beverage: 8.66
Overall Experience: 8.93
P
Patricia • solo_traveller • es
10
2026-03-06 • via Nuitee
H
Harri • couple • fi
9
Pros:

Kaikki

2026-03-05 • via Nuitee
N
Naroa • couple • es
10
Pros:

El personal fue muy amable en todo momento, además cogimos con desayuno y todo estaba muy rico. Tienen dispensadores de agua repartidos por el hotel lo cual es un detalle.

2026-03-04 • via Nuitee
W
William • couple • es
8
2026-03-03 • via Nuitee
D
David • couple • es
7
2026-02-28 • via Nuitee
M
Mario • solo_traveller • es
9
2026-02-26 • via Nuitee
J
Jairo • family_with_children • be
5
Not recomendable if they don’t change the concept of cleaning.
Pros:

The breakfast and location. Easy to go to the highways, city, airport, etc.

Cons:

That the room was not clean. The cleaning people must ensure that there are not any hairs on the bathroom or anywhere else. The floor was dirty.
It seems they only put new towels and sheets without cleaning the floor properly.

2026-02-25 • via Nuitee
A
Andrew • couple • gb
10
Clean , friendly, great staff.
Pros:

Michelle ! Lovely welcome, humour and professionalism in the correct amount. Secure parking, nice area, close to the ferry port.

Cons:

Nothing not to like.

2026-02-25 • via Nuitee
J
Jairo • family_with_children • be
5
Not recommendable!!
Pros:

Location

Cons:

The toilet was not properly clean. It smelled bad.
This hotel has problems with the cleaning personnel or no one supervise the job.

2026-02-25 • via Nuitee
L
Lucia • solo_traveller • es
10
Súper
Pros:

Todo está muy limpio y es agradable . Los trabajadores son muy amables y cordiales.

2026-02-22 • via Nuitee
S
Stephen • couple • gb
10
2026-02-22 • via Nuitee
A
Ainara • couple • es
10
2026-02-13 • via Nuitee
S
Stuart • couple • fr
7
2026-02-13 • via Nuitee
J
Joan • solo_traveller • es
9
2026-02-11 • via Nuitee
J
JUAN IGNACIO • solo_traveller • es
7
Excepto por el wifi, estancia agradable
Pros:

La habitación reformada. La facilidad de parking

Cons:

Wifi de mala calidad.

2026-02-10 • via Nuitee
C
CARMEN • solo_traveller • es
7
Pros:

Fácil acceso y aparcamiento

Cons:

Cena muy muy floja y personal regular

2026-02-10 • via Nuitee
J
Jonathan • solo_traveller • es
8
2026-02-10 • via Nuitee
G
Graham • solo_traveller • gb
10
Excellent, we will come again.
Pros:

Everything, very comfortable, very convenient for the ferry, excellent cafe, no faults at all.

Cons:

Nothing

2026-01-31 • via Nuitee
J
Jiménez • couple • es
1
Decepción
Pros:

Es barato pero si lo comparas con que para entrar al lavabo tienes que cerrar una puerta que te permite entrar al bater que se choca con la otra y que está situado en una zona de polígonos industriales…

2026-01-31 • via Nuitee
F
Fontes • solo_traveller • pt
8
Bom
Pros:

Quartos bons e staff simpatico e prestavel

Cons:

Nota-se alguma degradação nas instalações, e ouve-se algum ruido do exterior.

2026-01-30 • via Nuitee