Hotel Puerta Santander

Hotels
8.7 (1216 reviews)
Abilio García Barón, 1 - Parque Empresarial Nueva Montaña , Santander , es

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Clean rooms
Good breakfast
Cons:
Inconsistent heating
Odors in some communal areas

Categories

Cleanliness
8.26
Many reviews noted cleanliness, but some mentioned odors in communal areas diminishing the impression.
Service
9.03
Multiple reviews highlighted friendly and attentive staff, contributing positively to the experience.
Location
8.87
Proximity to the ferry port and other locales was appreciated, despite some indicating it wasn't central.
Room Quality
8.62
Modern, comfortable rooms received favorable mentions, with some concerns on temperature control.
Amenities
8.55
General amenities were well-received, with some specific remarks about heating and air conditioning.
Value for Money
8.71
Good perceived value based on room quality and breakfast offerings.
Food and Beverage
8.66
Breakfast quality received positive feedback, although some instances of food coming cold were noted.
Overall Experience
8.93
Guests generally expressed high satisfaction and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-25 11:18

Property Description

Modern Rooms with Garden Views
Enjoy bright and modern rooms with garden views equipped with a flat-screen TV, safe, and a private bathroom.

Convenient Amenities
Benefit from free Wi-Fi, a 24-hour reception for luggage storage and tourist information, and an on-site bar.

Pet-Friendly Accommodation
Only dogs weighing a maximum of 20 kilos are allowed in specific rooms, making it an ideal choice for pet owners.

To book your stay at Hotel Puerta Santander and experience these amenities, visit our website or call us now.

Important information:

Reservations of 5 or more rooms or 10 or more nights may be subject to special policies and supplements.

Upon arrival, guests must present the credit card used to make the reservation. If none of the guests is the owner of the credit card used for the reservation, the property must be contacted in advance.

Once the free cancellation period has ended, and even if the reservation does not require advance payment, the hotel may send a link to a secure payment platform to pay the amount of the stay.

The Hotel is smoke-free. According to Law 28/2005, smoking is prohibited in the rooms and in the rest of the public areas of the Hotel. In case of noncompliance, the Hotel will proceed to charge your credit card €150 for extra cleaning and sanitation.

Please note that baby cots/cribs are subject to availability and must be confirmed by the property.

Please note that dogs maximum 20KG are only allowed upon request and subject to approval. Additional 20 Euro charge per night applies.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for € 20 per person per night when using an existing bed.
    Children from 2 years old to 16 years old stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 1216 reviews
Cleanliness: 8.26
Service: 9.03
Location: 8.87
Room Quality: 8.62
Amenities: 8.55
Value for Money: 8.71
Food and Beverage: 8.66
Overall Experience: 8.93
S
Stuart couple fr
7
2026-02-13 via Nuitee
A
Ainara couple es
10
2026-02-13 via Nuitee
J
Joan solo_traveller es
9
2026-02-11 via Nuitee
C
CARMEN solo_traveller es
7
Pros:

Fácil acceso y aparcamiento

Cons:

Cena muy muy floja y personal regular

2026-02-10 via Nuitee
J
Jonathan solo_traveller es
8
2026-02-10 via Nuitee
J
JUAN IGNACIO solo_traveller es
7
Excepto por el wifi, estancia agradable
Pros:

La habitación reformada. La facilidad de parking

Cons:

Wifi de mala calidad.

2026-02-10 via Nuitee
G
Graham solo_traveller gb
10
Excellent, we will come again.
Pros:

Everything, very comfortable, very convenient for the ferry, excellent cafe, no faults at all.

Cons:

Nothing

2026-01-31 via Nuitee
J
Jiménez couple es
1
Decepción
Pros:

Es barato pero si lo comparas con que para entrar al lavabo tienes que cerrar una puerta que te permite entrar al bater que se choca con la otra y que está situado en una zona de polígonos industriales…

2026-01-31 via Nuitee
F
Fontes solo_traveller pt
8
Bom
Pros:

Quartos bons e staff simpatico e prestavel

Cons:

Nota-se alguma degradação nas instalações, e ouve-se algum ruido do exterior.

2026-01-30 via Nuitee
B
BENJAMIN solo_traveller de
9
2026-01-29 via Nuitee
F
Fernando couple es
8
Hotel recién renovado y con gran ubicación
Pros:

Hotel renovado, moderno y en una ubicación perfecta.

Cons:

Falta algún detalle como peine, cepillos de dientes o cuchillas desechables.

2026-01-29 via Nuitee
A
Antonio couple es
10
Todo perfecto
Pros:

Todo en general

2026-01-27 via Nuitee
T
Tonci74 solo_traveller it
8
Perfect stay for a business trip
Pros:

Hotel with very clean and comfortable rooms.
There is a spacious free parking for your car.
Perfect stay for a business traveller.
Very good breakfast!

2026-01-26 via Nuitee
A
Aitor couple es
9
2026-01-26 via Nuitee
M
Marian couple es
8
2026-01-26 via Nuitee
J
JUAN couple es
10
2026-01-25 via Nuitee
N
Nicole couple fr
8
Nous ne reviendrons pas dans cette ville
Pros:

Un assez bon petit déjeuner

Cons:

La literie un peu dure à mon goût

2026-01-23 via Nuitee
J
Joan couple gb
8
Ferry was cancelled
Pros:

clean & comfortable

Cons:

food need to get more english food

2026-01-23 via Nuitee
C
Candice solo_traveller gb
9
Convenient location, clean and friendly staff
Pros:

Last‑minute booking due to ferry delays, and it couldn’t have worked out better. Great location close to the ferry and El Corte Inglés, with excellent parking — even for a long‑wheelbase high‑top vehicle. The staff were incredibly friendly, the room was spotless, and the breakfast was very good. We were also able to stay in the café on our final day while waiting for the ferry, which was a real bonus. The café doesn’t look like much at first, but I’d definitely recommend the tortilla (which I really should have had for breakfast!). Would happily stay again.

2026-01-23 via Nuitee
J
Jose Joaquin couple es
6
2026-01-21 via Nuitee