Matsue Universal Hotel

Hotels
6.2 (2112 reviews)
471 Asahicho , Matsue , JP

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Paid
Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Sauna
Private parking
Public Bath

Review Highlights

Pros:
Good value for money
Convenient location
Cons:
Poor cleanliness
Old facilities

Categories

Cleanliness
4.41
Several reviews mention poor cleanliness and issues like unclean floors and bathrooms.
Service
6.88
Hotel staff were noted to be helpful, though some negative comments regarding service quality were made.
Location
7.92
The location is consistently praised for being close to the station.
Room Quality
5.87
Rooms are described as vintage but spacious; however, some issues with maintenance were noted.
Amenities
5.4
Amenities include meals but some aspects of the hotel feel outdated.
Value for Money
7.86
Value for money is praised highly, especially with meals included at a low price.
Food and Beverage
6.41
Food quality received mixed reviews, but the variety issue was acknowledged.
Overall Experience
4.88
The overall experience was mixed, with notable issues but some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:25

Property Description

Convenient Location and Comfortable Stay
Situated in Matsue, Matsue Universal Hotel offers easy access to popular attractions like Lafcadio Hearn Memorial Museum and Lake Shinji. The air-conditioned rooms with private bathrooms ensure a comfortable stay for guests.

On-Site Restaurant and Parking
Guests can enjoy delicious meals at the hotel's restaurant and take advantage of the convenience of private parking available on site. The attentive staff is always ready to assist, ensuring a hassle-free experience for visitors.

Nearby Attractions and Airport Access
With Mizuki Shigeru Road and Atagoyama Park just a short distance away, guests can explore the area conveniently. Additionally, the proximity to Izumo Airport makes traveling to and from the hotel a breeze.

Book your stay at Matsue Universal Hotel now for a memorable experience!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

6.2
Based on 2112 reviews
Cleanliness: 4.41
Service: 6.88
Location: 7.92
Room Quality: 5.87
Amenities: 5.4
Value for Money: 7.86
Food and Beverage: 6.41
Overall Experience: 4.88
M
Misato • family_with_children • jp
5
2026-10-31 • via Nuitee
S
Shigenobu • solo_traveller • jp
7
2026-10-31 • via Nuitee
H
Hideaki • couple • jp
8
満足の一言
Pros:

大浴場は気に入った。最上階にあるため浴槽に浸かりながら夜景が楽しめた。結局部屋のユニットバスは使用しなかった。
夕食と朝食は、量・味とも満足できた。特に夕食にドリンクとサラダを自由に選べたのは良かった。

Cons:

部屋の壁紙の一部が浮いて剥がれかかっていたのが惜しい。

2026-10-30 • via Nuitee
T
TAUSUYA • solo_traveller • jp
8
2026-10-29 • via Nuitee
F
Fujii • solo_traveller • jp
3
Pros:

2食食事があった所、
駅に近い所

2026-10-29 • via Nuitee
T
Takahashi • family_with_children • jp
8
Pros:

立地、フロントスタッフの人数が多い、対応がテキパキしている。

Cons:

ライトのさつびが古い。説明がない。ラジオが聞かれ無かった。

2026-10-29 • via Nuitee
泰浩 • solo_traveller • jp
8
2026-10-29 • via Nuitee
A
Alex • family_with_children • gb
8
2 night stay solo traveller
Pros:

Breakfast and dinner included. The location is good and not far from the station. Staff are friendly. Comfy pillow!

Cons:

No comment

2026-10-28 • via Nuitee
T
TAKAAKI • family_with_children • jp
7
2026-10-28 • via Nuitee
N
NANKO • solo_traveller • jp
9
2026-10-27 • via Nuitee
H
hisako • solo_traveller • jp
8
良かった
Pros:

駅からすぐなので、便利

2026-10-27 • via Nuitee
H
hisako • family_with_children • jp
8
まぁまぁ良かった
Pros:

駅から近い、スタッフがとても親切に対応してくれました。

Cons:

建物が老朽化していて、コンセントの差し口が割れてたり、数が少なかった

2026-10-27 • via Nuitee
N
Nakagawa • solo_traveller • jp
5
値段を考慮するとこんなものか
Pros:

駅前というロケーション

Cons:

禁煙室だったが窓はから外は眼前に立体駐車場でほぼ完全に覆われており外光も入らず、地下室にいるのと変わらない。工事でも無いのでこんなの50年来はじめて。建物のは老朽化していて見すぼらしいが、まぁ我慢出来ないからことは無い。

2026-10-27 • via Nuitee
H
hakozaki • family_with_children • jp
8
2026-10-26 • via Nuitee
B
Beck • couple • us
5
Pros:

Good location

Cons:

Wheel chair access was behind the building where the garbage was sorted. Shower curtain was too short, Shower attachment to the wall was broken. Bathroom door didn't close properly. Staff had a difficult time with communications.

2026-10-25 • via Nuitee
K
Katsuki • solo_traveller • jp
5
泊まるだけの施設なら安くていい。
Pros:

立地

Cons:

脚立や小物など廊下や階段に置いてあり、保管場所なのかわからないけど景観がわるく、危険なのでやめてほしい。

2026-10-25 • via Nuitee
H
harumi • family_with_children • jp
8
2026-10-24 • via Nuitee
A
akiko • couple • jp
10
安くてよかった！
Pros:

建物は古いですが駅近、コスパ(朝夕飯付き)はサイコーです

Cons:

アメニティを絞って提供していることを事前に知りたかった

2026-10-24 • via Nuitee
T
Taeko • solo_traveller • jp
6
2026-10-24 • via Nuitee
N
nakajlma • family_with_children • jp
10
Pros:

朝、夕飯込みでお安い値段です

2026-10-22 • via Nuitee