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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Pets allowed
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Lift / Elevator
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Safety deposit box
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Soundproof rooms
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Non-smoking throughout
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Fire extinguishers
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CCTV outside property
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24-hour security
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Internet access
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Japanese garden
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
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Property Description
Luxurious Accommodation
Indulge in air-conditioned rooms with modern amenities and stunning city views. Relax in comfort and style during your stay.
Convenient Location
Explore nearby attractions like Lleras Park and Medellin's Museum of Modern Art. Enjoy easy access to Olaya Herrera Airport with our paid airport shuttle service.
Exceptional Service
Our bilingual staff at the 24-hour front desk are dedicated to ensuring a seamless and enjoyable experience for all guests. Book your stay at Heiss Hotel for a truly unforgettable getaway.
This property does not accommodate bachelor(ette) or similar parties.
Location
Guest Reviews
Excellent service. Hotel is close to the metro, pharmacies, restaurants etc. Check in and check out was efficient. Hotel was well protected.
Ac in rooms caused dry air. Humidifiers can be placed in rooms to avoid dry nasal passage and dry throat.
El estilo, los acabados, lo cómodo del cuarto/ cama
El horario de las amenidades, el horario del servicio al cuarto/bares y roof. Todo cierra muy temprano para ser zona turística. No nos gusto que en el momento de la limpieza, al volver mi novia no encontró un enchinador que había dejado en el tocador, de marca shiseido. Es algo caro pero igual no esperas volver y que ya no esté.
el staff muy agradable, nos dieron varias recomendaciones y super servicio.
el cuarto muy comodo, gran variedad de amenidades, el gimnasio muy completo y el desayuno muy lindo en la terraza.
It was close to nightlife and decent restaurants. The staff was nice and attentive. The room had a good balcony with a view of the city.
The rooms were value engineered so there were no separate bathrooms. If I was traveling with a friend or a relative, it would have been a problem because there's no way to shower without being seen naked by whoever else is in the room. It's also too small for the luggage of more than one person. You can also hear EVERYTHING, the TV or music of your neighbors, a child crying down the hallway...
Location is good in a quiet area of El Poblado
Rooms are way too small for 2 people. There was a day that we left the room at 9 am and when we came back at 16.30 the room had not bee clean….
La poropiedas está bien
No me gustó que en el hotel me cobraran un valor adicional, impuesto del IVA.
Siendo que en booking aparece que tiene incluido todos los impuestos
Si
No tien para parquear los carro
Todo, la verdad muy cómodo y las personas muy amable 🩷
Sinceramente, no tengo nada negativo que decir. Todo estuvo excelente durante mi estancia.
Se sentía muy acogedor el lugar y daban café ilimitado de cortesía. Lugar bastante confortable
La ubicación. Al tomar tours iba notando hoteles en similares relaciones de precio mejor ubicados y en calles muy más bonitas. No estaba mal la ubicación del Heiss pero si se sentía un poco el contraste.
El personal encargado del buffet en algunos momentos se percibían como malhumorados
The pool and architecture
They want to charge for an extra person even I stated two
El baño olía raro. Había moscos por todo lados que salían del desagüe
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