Hotel Santander Express

Hotels
6 (9 reviews)
Carrera 6 #7-75 , Neiva , co

listing image 1
Show all photos

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Non-smoking throughout
Private check-in/check-out
Key access
CCTV outside property
Television in common areas
See all facilities

Review Highlights

Pros:
Easy booking
Convenient location for exploring the city
Late check-in availability
Cons:
Poor cleanliness
Unfriendly management
Room quality issues
Limited amenities
Mixed value for money

Categories

Cleanliness
3
Guests consistently mentioned cleanliness as a major issue in multiple reviews.
Service
4.7
Service had mixed reviews with complaints about unfriendly management in one review.
Location
5.825
The hotel's convenient location was a highlight, despite noise complaints.
Room Quality
3.2
Multiple guests reported poor room quality, including lack of hot water and cleanliness issues.
Amenities
4
Limited amenities were provided with no mention of positive aspects.
Value for Money
4.3
Mixed reviews on the value for money, with some guests feeling disappointed.
Food and Beverage
4.7
The breakfast received mixed reviews with complaints about limited options.
Overall Experience
4.5
Overall experience was negative across multiple reviews, with various issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-31 19:17

Property Description

Modern Comforts
Experience a cozy stay at Hotel Santander Express with a flat-screen TV and free WiFi in every room. Enjoy the convenience of room service and a welcoming 24-hour front desk.

Family-Friendly
The hotel offers spacious family rooms for a comfortable stay with your loved ones. Relax in a room with a city view and unwind with complimentary toiletries and fresh linens.

Delicious Breakfast
Start your day right with an appetizing American breakfast served daily at Hotel Santander Express.

For a relaxing stay with excellent amenities, book now at Hotel Santander Express in Neiva.

Important information:

This property will not accommodate hen, stag or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

6
Based on 9 reviews
Cleanliness: 3
Service: 4.7
Location: 5.825
Room Quality: 3.2
Amenities: 4
Value for Money: 4.3
Food and Beverage: 4.7
Overall Experience: 4.5
A
Aura • friends
6
Pros:

Tal vez la ubicación fue lo único bueno

2025-07-09 • via Nuitee
A
Alejandro • young couple • us
1
Avoid this place. There’s not guarantee they really have the booked room
Pros:

Nothing

Cons:

It’s a scam. They offer/confirm room with booking but keep offering rooms. Once at the hotel, if they sold all rooms, just tell you they don’t have the room or try to give you another dirty lower quality room.

2025-05-31 • via Nuitee
B
Betzalel • solo traveller • il
4
Not clean and not comfortable
Cons:

No hot water in the shower and the shower was just a pipe without the head the room has no window no air conditioning and the room wasn’t clean there were black hairs on the floor and it’s definitely not mine

2025-04-09 • via Nuitee
A
Ainsley • solo traveller • gb
7
Good for a last minute cheap stay
Pros:

Easy place to book for the night. I was stuck in Neiva and able to check in late. Free breakfast from the panaderia down the road was very nice. Staff were helpful.

Cons:

Room was very small and smelt like sewage with no ventilation. I couldn’t stay here more than one night for that reason but okay for a cheap stay if you’re stuck.

2025-02-09 • via Nuitee
J
Juliette • with friends • be
5
A conveniently located hotel with easy booking, but the poor maintenance, unbearable noise, and unfriendly management ma
Pros:

The hotel is centrally located, making it easy to explore the city. Booking was also straightforward and hassle-free.

Cons:

The manager was extremely unfriendly and not customer-oriented at all. The property itself felt poorly maintained, with visible dust and an unpleasant smell in the room. The noise level was unbearable—being right next to the street, the rooms are not soundproofed, making it feel like you’re sleeping with the windows wide open. Payment by card is not accepted, and there is no prior indication of this anywhere. The breakfast is decent but was mostly salty, with no sweet options like jam. Overall, a disappointing experience.

2025-02-01 • via Nuitee
F
Fernando
6
Pros:

I don’t like the stairs longer longest

2025-01-30 • via Nuitee
H
Holger
8
Gute Lage im Zentrum von Neiva
Pros:

Gute Lage im Zentrum von Neiva. Gutes Preis-/Leistungsverhältnis. Nette Mitarbeiter.

2025-01-24 • via Nuitee
Q
Quinchoa • family with young children • co
7
Good
2024-12-03 • via Nuitee
M
Miguel Angel
10
Bueno y agradable
Pros:

El lugar es céntrico, las instalaciones son limpias y no cuentan con agua caliente

2024-11-17 • via Nuitee