Susanna Inn MachuPicchu Hotel

Hotels
6.9 (54 reviews)
Imperio de los Incas 642 , Machu Picchu , pe

listing image 1
Show all photos

Facilities

Non-smoking throughout

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Cons:
Noisy rooms
Maintenance issues
Overpriced

Categories

Cleanliness
6.15
Several reviews mentioned issues such as cold water and cleanliness concerns in the bathrooms.
Service
8.15
Reviewers noted friendly and accommodating staff, especially for early check-outs.
Location
8.65
Many reviews highlighted the great location near the train station and beautiful views.
Room Quality
5.65
Complaints about noise and room conditions, including humidity and poor quality mattresses.
Amenities
6.65
The breakfast was highlighted positively, but some amenities like air conditioning were lacking.
Value for Money
6.65
Mixed feelings about pricing, with remarks of overpriced rooms for the given quality.
Food and Beverage
7.15
Generally good breakfast experiences, but some issues with food quality noted.
Overall Experience
6.15
The overall experience ranged from positive to negative with various complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 02:31

Property Description

Prime Location

Modern Amenities

Scrumptious Breakfast Options

Experience the charm and comfort of Susanna Inn Machupicchu, ideally located just steps away from popular attractions. Relax in modern rooms equipped with essential amenities, including a flat-screen TV and a safety deposit box. Indulge in a delicious buffet or à la carte breakfast to kickstart your day. Immerse yourself in the stunning mountain views from select rooms and enjoy the convenience of a private bathroom with free toiletries. With Wiñaywayna Park and Manuel Chavez Ballon Museum nearby, your stay at Susanna Inn Machupicchu promises both relaxation and exploration. Book now to secure your unforgettable stay!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 09:00 AM

Location

Guest Reviews

6.9
Based on 54 reviews
Cleanliness: 6.15
Service: 8.15
Location: 8.65
Room Quality: 5.65
Amenities: 6.65
Value for Money: 6.65
Food and Beverage: 7.15
Overall Experience: 6.15
P
PATRICK • solo_traveller • fr
9
EXCELLENT SEJOUR A TOUS EGARDS.
Pros:

EXCELLENT ETABLISSEMENT, CONFORTABLE BIEN TENU, TRES PROPRE, AVEC UN BON RAPPORT QUALITE / PRIX.

LE PERSONNEL EST TRES AIMABLE ET SERVIABLE, TOUT PARTICULIEREMENT JUAN QUI EST UN RESPONSABLE HOTELIER TRES COURTOIS, A L ' ECOUTE DES CLIENTS, ET TOIUJOURS PRET A RENDRE SERVICE;

Cons:

RIEN.

2026-05-15 • via Nuitee
V
Vitória • couple • br
1
Pessimo
Pros:

Péssimo lugar e péssimo atendimento! Fiz a minha reserva há mais de 6 meses e quando cheguei até o hotel, com várias malas, o recepcionista falou que mesmo com a minha reserva, não tinha mais quadro disponível. Não recomendo, não dá pra confiar!

Cons:

Péssimo lugar e péssimo atendimento! Fiz a minha reserva há mais de 6 meses e quando cheguei até o hotel, com várias malas, o recepcionista falou que mesmo com a minha reserva, não tinha mais quadro disponível. Não recomendo, não dá pra confiar!

2026-05-15 • via Nuitee
B
Borges • couple • br
8
2026-05-11 • via Nuitee
P
Patrick • solo_traveller • us
8
Traded all night Cusco car honks for the river roar.
Pros:

Riverside room amazing. The roar of the river to sleep to.

2026-05-11 • via Nuitee
D
Debora • couple • gb
7
It was ok
Pros:

Comfortable bed, shower was hot

Cons:

Not much space to put things on and not the most relaxing place

2026-05-09 • via Nuitee
Óscar • couple • es
10
Pros:

Sobre todo la ubicación, nuestra habitación daba al río y a la montaña. Un verdadero espectáculo. Todo funcionaba perfectamente. Muy buen aislamiento sonoro.

2026-05-09 • via Nuitee
G
Gemina • couple • us
6
Comfortable but not very welcoming
Pros:

Comfortable beds, great water pressure in the shower, and a beautiful view of the river from our room and from the breakfast area, which was great for birdwatching.

Cons:

Each staff member we encountered seemed overwhelmed to the point of acting like our presence was an inconvenience. No one was particularly kind or welcoming, though they weren’t rude either. We had arranged to leave a bag for the morning but no one was at reception at check out time, keys were piled on the desk and the lobby was full of guests waiting. We ultimately had to take our bag with us so as not to miss our bus. I think they are likely just very short-staffed right now.

2026-05-09 • via Nuitee
B
Bastian Alonso • couple • cl
10
Recomendable
Pros:

La amabilidad del personal, te entregan full información al hacer el check in y la distancia entre el hotel y el pueblito de aguas calientes

Cons:

Todo bueno

2026-05-07 • via Nuitee
A
antonio • solo_traveller • co
10
Fabuloso
Pros:

El personal amable, buena ubicación, el arrullo del río es una sinfonía sobrenatural.

2026-05-06 • via Nuitee
E
Emilia • couple • ro
8
Pros:

A small hotel in Aguas Calientes is suitable for a one-night stay.

Cons:

Even if the breakfast starts at 5.30, we had to wait to be ready. Take this into account if you have an earlier entry at Machu Picchu.

2026-05-06 • via Nuitee
M
Mariana • solo_traveller • ar
6
Pros:

La vistaa desde el dormitorio y desde el comedor

Cons:

La decoracion del hall de ingreso

2026-05-02 • via Nuitee
K
Kerry • solo_traveller • us
8
2026-05-01 • via Nuitee
A
Alvsrado • couple • cr
10
Satisfacción absoluta
Pros:

Todo perfecto

Cons:

Todo estuvo perfecto

2026-05-01 • via Nuitee
P
Paulo David • couple • br
7
Razoável
Pros:

Boa localização, quarto confortável.

Cons:

Café da manhã muito fraco.

2026-04-30 • via Nuitee
B
Beatriz • couple • cl
8
Pros:

La vista ! Hermosa ! , lo mejor: la vista al río, espectacular despertar y ver el río y escucharlo al dormir , muy linda experiencia, al igual que el desayuno con esa vista

Cons:

Muy calurosa la habitación, poca circulación de aire

2026-04-16 • via Nuitee
A
Argentinomaus • solo_traveller • ar
10
Pros:

Das Frühstück und der Ausblick dabei einfach atemberaubend.
Die Lage einsame Spitze überall hin kurze Wege

Cons:

Es gibt nichts auszusetzen

2026-04-15 • via Nuitee
C
Connie • solo_traveller • cl
10
Hermosa vista
Pros:

La vista es lo mejor sin dejar de lado la amabilidad del personal.

2026-04-13 • via Nuitee
M
Michael • extended_group • pe
8
Pros:

Buena ubicación y vista de habitaciones espectaculares.

Cons:

Horario del desayuno es muy temprano. Podría ser un poco mas extenso el horario. Ya que es demasiado temprano el horario.

2026-04-10 • via Nuitee
K
Karina • couple • us
8
2026-04-06 • via Nuitee
R
Rodrigo • couple • br
9
2026-03-30 • via Nuitee