Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Ironing service
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
New hotel
Cons:
Small rooms
No breakfast
Limited amenities

Categories

Cleanliness
7
Guests appreciated the overall cleanliness of the hotel, although some mentioned minor cleanliness issues in the rooms.
Service
8
The staff were noted for being welcoming and helpful, with only a few complaints about the lack of breakfast service.
Location
8
The hotel's proximity to key landmarks and the border was a positive aspect for guests.
Room Quality
6.5
While the hotel was praised for being new and modern, some guests found the rooms too small and the bathrooms cold.
Amenities
7.2
Overall, guests found the amenities satisfactory, but some noted the absence of breakfast and spa services.
Value for Money
6.9
Opinions were mixed on the value for money, with some feeling the price was high for the services offered.
Food and Beverage
6.5
The lack of breakfast service was a significant drawback for guests, impacting the overall rating in this category.
Overall Experience
7.5
Most guests had a positive overall experience with the hotel, despite some specific issues mentioned in other categories.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-30 04:15

Property Description

City Views and Convenience
Pretal Hotel, nestled in Al Mafraq, offers stunning city views and is conveniently located just 45 km from Al Yarmok University.

Modern Amenities
This 4-star hotel provides guests with air-conditioned rooms equipped with a range of modern amenities including a coffee machine, fridge, flat-screen TV, and a safety deposit box.

Prime Location
Situated only 39 km from Ruins of Jerash and 49 km from Dibbīn National Park, Pretal Hotel is the perfect base for exploring the area. Book now for a comfortable stay with exceptional service.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

9.2
Based on 16 reviews
Cleanliness: 7
Service: 8
Location: 8
Room Quality: 6.5
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 6.5
Overall Experience: 7.5
H
HateM • couple • sa
10
2025-10-15 • via Nuitee
D
Dr • solo traveller • me
8
Very good
Pros:

The hotel is new and the staff is very welcoming
You just feel like you are in your relatives house
Very close to the border too

Cons:

Rooms are too small, but still enough for a one night sleep
It was at the end of the winter, the bathroom was a bit cold for a comfortable shower

2025-05-08 • via Nuitee
A
Ahmed • solo traveller • ae
8
Very good
2025-02-26 • via Nuitee
M
Matthew • family with young children • ca
9
Beautiful and luxurious hotel with very kind staff.
Pros:

Beautiful modern hotel with very kind and helpful staff.

Cons:

No breakfast.

2025-01-16 • via Nuitee
N
Neomi1 • young couple • de
10
Exceptional
Pros:

Everything was perfect!

2024-10-05 • via Nuitee
M
Mohdwaseem • solo traveller • sa
10
Exceptional
2024-07-27 • via Nuitee
K
Khadim • solo traveller • ae
8
Very good
2024-04-23 • via Nuitee
M
Mohamed • young couple • ae
9
Superb
2024-04-23 • via Nuitee
M
Maen • review category business travellers • jo
10
Exceptional
2024-04-22 • via Nuitee
M
Mouneer • young couple • fr
8
Very good
2024-04-06 • via Nuitee
H
Hamoud • solo traveller • sa
8
Very good
Pros:

Cleaned place and nice stuff

Cons:

Location

2024-02-17 • via Nuitee
M
Meshari • family with young children • kw
10
Exceptional
2024-02-03 • via Nuitee
R
Rami • family with young children • cy
10
Exceptional
Pros:

VERY NICE STAFF

Cons:

VERY CLEAN AND RELAXING

2024-01-21 • via Nuitee
A
Abdulmohsen • solo traveller • sa
8
Value of the money
Pros:

The kindness of the employees

Cons:

Still there is no inter phone in the rooms,

2024-01-18 • via Nuitee
A
Abdullah • young couple • sa
10
Exceptional
2023-10-05 • via Nuitee
B
Birgitte • review category business travellers • dk
8
Very good hotel in Mafraq (a lovely small city with a nice suq). Friendly staff. Comfortable rooms.
2023-09-23 • via Nuitee