Palazzo Duca

Hotels
9.2 (443 reviews)
27 - 29 Douka Str. , Chania Town , gr

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Location
Cons:
Hot Tub Issues
Noisy Neighbors

Categories

Cleanliness
8.69
The hotel was very clean but had some issues like missing curtains, which affected the overall experience.
Service
10
The staff were reported as friendly, helpful, and accommodating, which enhances the hotel's service reputation.
Location
9.66
The location was described as excellent, with easy access to restaurants and attractions.
Room Quality
9.2
Rooms were generally well-appointed, though some issues were reported regarding bed arrangements.
Amenities
8.15
The hot tub did not work properly during the stay, which was disappointing for some guests.
Value for Money
8.88
Guests felt the hotel provided good value, although some were disappointed about missing amenities.
Food and Beverage
9.14
Breakfast was included and considered nice, though some guests desired more variety.
Overall Experience
9.89
Overall, guests were very satisfied with their stay despite a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 19:42

Property Description

Luxurious Accommodation
Experience comfort and style with our elegant studios and apartments featuring Cocomat mattresses and modern amenities for a relaxing stay.

Prime Location
Located in the heart of Chania's old city, immerse yourself in the charm of the Venetian harbour and explore the nearby taverns, café-bars, and markets within walking distance.

Convenient Access to Beaches
Enjoy the sun and sea with Nea Chora beach just a short walk away, while popular beaches like Chrissi Akti and Agii Apostoli are easily accessible within a few kilometers.

Book your stay at Palazzo Duca for a unforgettable experience in Chania's historic surroundings.

Important information:

During the winter period (November to March), the reception will be open for a limited amount of time. Please also note that during this period, housekeeping services are provided every 2 days.

Please inform the property of your arrival time in advance, in order to arrange check-in details.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.2
Based on 443 reviews
Cleanliness: 8.69
Service: 10
Location: 9.66
Room Quality: 9.2
Amenities: 8.15
Value for Money: 8.88
Food and Beverage: 9.14
Overall Experience: 9.89
S
Shanelle • family_with_children • gb
10
Best Hotel in Chania 100%
Pros:

There was nothing I didn’t like. Please trust me and book this Hotel. I’ve stayed in hundreds of Hotels over Europe and this was an excellent experience. Very helpful and friendly Staff, went above and beyond for us. The location is excellent and please don’t miss the Restaurant Tamtam across the street, the best in Chania in my opinion.
I travel with my two teens everywhere and I rarely sleep deeply but here I fell fast asleep and slept through the night. Extremely comfortable beds! I didn’t want to leave but we had flights to catch. I’ll absolutely book here again.

Cons:

Nothing. There’s even an elevator if you don’t want to manage the stairs.

2026-05-09 • via Nuitee
C
CORINNE • solo_traveller • fr
9
Très bon séjour dans la superbe ville de la Canée dans un charmant hôtel
Pros:

Nous avons aimé l'emplacement au centre de la ville ancienne et piétonne à moins de 50 m du port vénitien la propreté la beauté et le charme du bâtiment la réactivité du personnel. Le petit dej est fait sur place il est complet et très bon

Cons:

Il n'y avait personne pour nous donner les clefs et les indications pour les récupérer ne nous avaient pas été données. Un peu de stress à l'arrivée et tout s'est arrangé par la suite

2026-05-05 • via Nuitee
M
martin • couple • us
10
The staff was simply awesome, helpful & kind
Pros:

Warm, open feeling

2026-05-05 • via Nuitee
S
stefano • solo_traveller • it
9
2026-05-03 • via Nuitee
R
Reboussin • solo_traveller • fr
8
2026-04-26 • via Nuitee
M
marcela viviana • solo_traveller • ar
10
Hotel magnífico, localizado en el centro histórico y personal excelente
Pros:

El hotel es precioso, habitaciones cómodas, amplias, con una decoración hermosa, impecable. Localizado a metros del puerto veneciano, rodeado de restaurantes y cantinas muy lindas. El personal siempre atento y servicial

Cons:

Nada que comentar

2026-04-22 • via Nuitee
P
Petros • family_with_children • gr
10
Πολύ βολικό το σημείο
Pros:

Κεντρικό σημείο άνετα και βολικά

Cons:

Τα δωμάτια δεν έχουν κάποια θέα αλλά δεν ενοχλεί για λίγες ημέρες

2026-04-11 • via Nuitee
R
Reboussin • solo_traveller • fr
8
2026-04-06 • via Nuitee
C
Cyprien • couple • fr
10
2026-04-06 • via Nuitee
C
CRISTOS • family_with_children • gr
9
2026-01-10 • via Nuitee
A
Andrew • couple • gb
10
Lovely, well equipped room and comfortable bed
Pros:

The position of the property to the harbour and other attractions was brilliant

Cons:

Nothing

2026-01-03 • via Nuitee
S
Saletta • couple • il
9
2025-11-09 • via Nuitee
M
MAREK • couple • pl
10
Pros:

Piękne miejsce, urządzone z gustem, to miejsce to esencja Hani. Polecam

2025-11-06 • via Nuitee
K
Kim • couple • fi
9
2025-11-05 • via Nuitee
N
Nick • family_with_children • us
9
It was a great experience overall. I would stay here again.
Pros:

Excellent location. Very friendly staff. George, the manager, was extremely helpful and went out of his way to assist us.

Cons:

The shower drain would back up.

2025-11-03 • via Nuitee
J
Johannes Mayr • family_with_children • at
8
2025-10-28 • via Nuitee
• extended_group • us
7
Enjoyed and would come back!
Pros:

Beautiful location and well appointed rooms! The breakfast, while very minimal, was nice that it was included. Our room included a balcony, which was my favorite part of the accommodation.

Cons:

We had booked two rooms each with two beds, and both rooms had the beds pushed together. We requested that they be separated, and while the request was eventually fulfilled, it took a bit of a back and forth with management. We were confused because we had originally requested two beds in each room, so unsure what the fuss was about. Glad that they did eventually resolve it. We also were disappointed that a couple of curtains were missing in our room, which meant no light dimming for the room. We also requested this be mitigated as the sun was waking us up very early in the morning, however this was not resolved during our stay.

2025-10-28 • via Nuitee
J
Jim • couple • ca
7
Great town.
Pros:

Excellent Hotel and staff. Nice room, awesome location.

Cons:

The only drawback is there is a restaurant next door. Most nights the customers were still noisy after midnight.

2025-10-25 • via Nuitee
O
Olivier • couple • be
9
2025-10-21 • via Nuitee
S
Stephen • couple • gb
10
Pros:

Excellent location and breakfast...

2025-10-21 • via Nuitee