Hotel Hacienda Supracafe

Hotels
8.7 (16 reviews)
Vía Panamericana Popayán - Cali, kilómetro 13, Corregimiento la Venta de Cajibío, Hacienda los Naranjos. , Popayan , co

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Beautiful location
Excellent food quality
Friendly and accommodating staff
Cons:
Poor cleanliness
Difficult to find at night

Categories

Cleanliness
6.84
Complaints about cockroaches and mosquitoes in the room, indicating poor cleanliness.
Service
9.31
Staff received praise for accommodating requests with a smile and providing excellent meals.
Location
9.35
The hotel is located in a beautiful area with a great walking path through gardens.
Room Quality
8.3
The aesthetics of the hotel are lovely, but cleanliness issues were noted.
Amenities
8.83
Beautiful breakfast settings and flexible dietary accommodations provided.
Value for Money
8.79
Given the beautiful location and experience, value for money is considered fair.
Food and Beverage
9.34
Breakfast served nicely, combining quality meals with garden views.
Overall Experience
8.81
The experience exceeded expectations overall, despite some location finding issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:30

Property Description

Charming Oasis in Popayan

Garden Oasis: Hotel Hacienda Supracafe offers a serene garden, ideal for relaxing strolls and peaceful moments amidst nature.

Comfortable Accommodation: Each room at the hotel is thoughtfully equipped with modern amenities such as a flat-screen TV, a safety deposit box, and a private bathroom for a comfortable stay.

Adventure Awaits: With hiking trails nearby and bike rental services available, guests can easily explore the picturesque surroundings of Popayan.

Ready to experience tranquility and adventure at Hotel Hacienda Supracafe? Book your stay now for an unforgettable getaway!

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Adults stay for COP 60,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 16 reviews
Cleanliness: 6.84
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 9.34
Overall Experience: 8.81
C
Charles • couple • co
9
Pros:

El lugar es muy bonito y tiene bastante que recorrer

Cons:

La cama medio se sentaba ,parecía que se iba a caer, sonaba mucho.
Los precios de la comida bastante costosa

2026-02-22 • via Nuitee
J
Juan • solo_traveller • co
10
Pros:

La administradora es el alma de ese sitio, pendiente de todo y coordinando todos los detalles

Cons:

A algunos empleados les falta proactividad.

2026-01-11 • via Nuitee
J
Jordi • couple • es
9
Pros:

el lugar y la hacienda estan muy bien y los servicios de comida son de primera calidad.

2026-01-09 • via Nuitee
C
Carlos Andres Cabrera • couple • co
10
2025-11-21 • via Nuitee
A
Arturo • couple • co
9
The Hacienda Suprafé is a genuinely lovely place. Our stay exceed our expectations by far.
Pros:

The location for the meals, starting with breakfast is beautiful, in the corridors or a large, inner patio (around which the 10 rooms of the Hotel are located). The breakfast was very nicely served and the staff was very felixible with our dietary needs. Wewere very pleasantly surprised with the beauty of the place. There is a great walk through the large food garden, a forested area, and of course the coffee tree area. The place was quiet but we met one of the owners and the staff plus some guests, a very nice experience overall. (We learned quite a bit about coffee and its processing).

Cons:

We arrived when it was already getting dark, and it wasn't easy for us to find the exact location and entrance. Better signaling would help (including on the main road, the PanAmerican Highway).

2025-11-14 • via Nuitee
C
Christian • couple • us
9
Luna del miel
Pros:

The staff, everyone from the amazing kitchen crew who delivered excellent meals to the reception staff who accommodated every request with a smile. This hotel was the right choice. We came for one night and stayed three.

2025-10-13 • via Nuitee
Z
Zoé • couple • be
10
2025-09-10 • via Nuitee
S
Scott • couple • co
1
Poor hotel poor service
Pros:

Nothing

Cons:

When we arrived at the hotel mid afternoon we were told the kitchen was closed because they had a big wedding the next day. This hotel is very remote and there is nowhere else to eat
All of the staff were busy preparing for that ignoring us and making lots of noise. If they knew they had a big event coming up why did they accept our reservation. This is not an authentic colonial hacienda. It was built only about 25 years ago. There were cockroaches and mosquitoes in the room but the staff didn't care when we complained saying they were too busy getting ready for the wedding.

2025-08-06 • via Nuitee
S
Serrano • couple • co
10
No dudes en alojarte en este hotel.
Pros:

El sitio es muy lindo , todo especialmente cuidado y organizado para tu comodidad . El personal excelente , atención muy personalizada . Tranquilidad total.

2025-07-27 • via Nuitee
U
Ursula • young couple • ch
9
Superb
2025-02-20 • via Nuitee
L
Luis • young couple • co
10
Exceptional
2025-02-02 • via Nuitee
J
James • young couple • co
1
Who knows
Pros:

The place looks great.

Cons:

We booked, received a confirmation. When we arrived we were informed by a young girl at the gate that there was no one in the hotel. We were let in and drove to the hotel. There was indeed no one there. We rang the number and we could hear it ringing inside. The hotel was all locked up. Eventually it was confirmed that everyone had gone home and that the Boss had a day off.
Warning.... If you book here, ring them. If they don't answer, don't waste your time going (1 hour round trip from popayan), they went home.

2024-11-06 • via Nuitee
G
Giron • young couple • co
10
Exceptional
Pros:

Es un lugar surrealista, un paraíso inimaginable en un lugar inimaginable

2024-09-04 • via Nuitee
G
Grant • young couple • ca
9
Nice place, but they need to up the offerings
Pros:

Beautiful location near to a paved road. 80 year old hacienda. Lovely staff, nice room.

Cons:

We were the only paying guests there. Nothing really much to do once there. I really think they need to market the property a bit more and maybe have a tv/reading lounge for guests to use. The addition of a hot tub would be a great idea. It was a bit like a ghost town. Also, not that we would use them, there are no robes or slippers as mentioned on Booking.com profile. We were asked to also take dinner at 6pm and make our selections at check in. Also, they need to add some photos of the room!!

2024-01-31 • via Nuitee
F
Ferney • young couple • co
10
Exceptional
2024-01-02 • via Nuitee
W
William • solo traveller • nz
6
Pleasant
2023-07-23 • via Nuitee