Helena Hotel

Hotels
9.5 (270 reviews)
Sali Chelidonaki 14 , Chania Town , gr

Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Room service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Amazing views
Friendly staff
Great location
Cons:
Noise issues
Stairs in historic building

Categories

Cleanliness
9.39
The room was cleaned every day.
Service
9.86
Staff is friendly and helpful, with George being particularly praised.
Location
9.9
Fantastic location close to the harbour, ideal for sightseeing.
Room Quality
9.35
Rooms are nice with fantastic views.
Amenities
9.38
Adequate amenities; some reviews note the lack of breakfast but nearby eateries compensate.
Value for Money
9.34
Very good value considering location and service.
Food and Beverage
8.89
Nearby eateries provide options; hotel doesn’t include breakfast.
Overall Experience
9.86
Overall, a wonderful experience highlighted by the view and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 19:45

Property Description

Stunning Views of Cretan Sea and Venetian Port

Hotel Helena, nestled in Chania’s Old Town, offers breathtaking views of the Cretan Sea and the Venetian port. The individually designed guest rooms, many with views of the Old Venetian port, are spacious and traditionally furnished, equipped with modern amenities like free Wi-Fi, TV, and fridge.

Convenient Location for Exploring Crete

Located just 500 meters from the nearest beach, Hotel Helena is also conveniently situated near Chania International Airport, the port of Souda, and the central bus station. Guests have easy access to explore all parts of Crete and its beautiful beaches.

Personalized Service and Local Expertise

The hotel's welcoming staff at the reception are eager to assist guests with information on the best places to visit and activities to enjoy in Chania. Experience the charm of Crete with Hotel Helena!

Ready to experience the beauty of Chania at Hotel Helena? Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.5
Based on 270 reviews
Cleanliness: 9.39
Service: 9.86
Location: 9.9
Room Quality: 9.35
Amenities: 9.38
Value for Money: 9.34
Food and Beverage: 8.89
Overall Experience: 9.86
T
Torre couple us
10
We would recommend Helena Hotel to anyone visiting Crete!
Pros:

Great location- so close to port . Georgios was a superb host who made immediate contact upon booking. He gave inside info ahead of time & made restaurant reservations for us as soon as we arrived. Highly recommend!

Cons:

Mattress could have been better.

2026-06-05 via Nuitee
G
Gerhard family_with_children de
8
Pros:

sehr netter Gastgeber

2026-06-05 via Nuitee
L
Laurie couple us
9
Pros:

George was exceptionally helpful and kind! Thanks George!

2026-06-03 via Nuitee
O
Olga solo_traveller gb
9
Great value with friendly staff.
Pros:

Friendly and helpful staff, excellent location, great view.

2026-05-31 via Nuitee
B
Brikena couple gb
10
Great stay at the heart of Chania old town.
Pros:

The location is perfect! Right at the heart of the old town, close to the everything. Georgios was amazing! Very helpful, friendly and extremely knowledgeable.

2026-05-30 via Nuitee
O
Orlana couple us
10
Perfect place to stay at the Chania Port
Pros:

Small but roomy enough for 2. Beautiful view of the port 24/7. Staff is very helpful and considerate. Really enjoyed everything about staying at this hotel.

2026-05-29 via Nuitee
M
Martin couple at
9
2026-05-24 via Nuitee
D
Derusha solo_traveller us
10
Highly Recommend Staying Here!
Pros:

Loved George! After 8 days of being foreigners, it was nice to be greeted by someone so friendly. The view from this room was also incredible.

2026-05-23 via Nuitee
J
Jin solo_traveller us
10
2026-05-21 via Nuitee
J
Jean-Erik couple fr
9
2026-05-19 via Nuitee
P
Patrick couple us
10
Our stay at this beautiful historic hotel by the old Venetian port of Chania exceptional
Pros:

We had a wonderful stay at this beautiful historic hotel by the old Venetian port of Chania. Special thanks to Georgios and the entire staff for their warm hospitality and for making our stay so memorable. Every moment felt special, and we truly couldn’t have asked for a better experience.

Cons:

Finding a parking

2026-05-15 via Nuitee
A
Andreas couple gr
10
Pros:

The view !

Cons:

Everything was fine

2026-05-11 via Nuitee
T
Theodoros solo_traveller gr
9
Pros:

Τοποθεσία δίπλα στο λιμάνι. Θέα στο λιμάνι. Εξυπηρέτηση, φιλική διάθεση, πληροφορίες τουριστικές.

2026-05-09 via Nuitee
M
Marine couple fr
8
Idéal pour profiter de la vielle ville
Pros:

L’emplacement et la vue sur le port. Super accueil !

2026-05-06 via Nuitee
L
Laura solo_traveller fr
9
2026-05-05 via Nuitee
R
Raissa couple ie
10
Highly recommend!
Pros:

A great location with a beautiful view! Only a few minutes walk into old town and the harbour, many restaurants and shops. It’s an old building but it’s all very clean and well cared for. The staff are incredibly welcoming and they truly go the extra mile to ensure you have a great stay!! The best hospitality we’ve ever experienced!

Cons:

Wish we could have stayed longer :)

2026-05-05 via Nuitee
F
Floris Jan couple nl
9
2026-05-04 via Nuitee
F
Florence couple fr
9
Hôtel confortable calme et très bien situé
Pros:

Bon petit déjeuner et chambre très calme

2026-05-03 via Nuitee
L
Linda couple ca
7
Satisfactory - we did appreciate the fantastic location and friendly staff.
Pros:

Location was excellent 10/10

Cons:

No natural light in the room - shutters were closed

2026-05-01 via Nuitee
solo_traveller za
10
2026-04-30 via Nuitee