Helena Hotel

Hotels
9.5 (241 reviews)
Sali Chelidonaki 14 , Chania Town , gr

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
First aid kit available
See all facilities

Review Highlights

Pros:
Amazing views
Friendly staff
Great location
Cons:
Noise issues
Stairs in historic building

Categories

Cleanliness
9.39
The room was cleaned every day.
Service
9.86
Staff is friendly and helpful, with George being particularly praised.
Location
9.9
Fantastic location close to the harbour, ideal for sightseeing.
Room Quality
9.35
Rooms are nice with fantastic views.
Amenities
9.38
Adequate amenities; some reviews note the lack of breakfast but nearby eateries compensate.
Value for Money
9.34
Very good value considering location and service.
Food and Beverage
8.89
Nearby eateries provide options; hotel doesn’t include breakfast.
Overall Experience
9.86
Overall, a wonderful experience highlighted by the view and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 19:45

Property Description

Stunning Views of Cretan Sea and Venetian Port

Hotel Helena, nestled in Chania’s Old Town, offers breathtaking views of the Cretan Sea and the Venetian port. The individually designed guest rooms, many with views of the Old Venetian port, are spacious and traditionally furnished, equipped with modern amenities like free Wi-Fi, TV, and fridge.

Convenient Location for Exploring Crete

Located just 500 meters from the nearest beach, Hotel Helena is also conveniently situated near Chania International Airport, the port of Souda, and the central bus station. Guests have easy access to explore all parts of Crete and its beautiful beaches.

Personalized Service and Local Expertise

The hotel's welcoming staff at the reception are eager to assist guests with information on the best places to visit and activities to enjoy in Chania. Experience the charm of Crete with Hotel Helena!

Ready to experience the beauty of Chania at Hotel Helena? Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.5
Based on 241 reviews
Cleanliness: 9.39
Service: 9.86
Location: 9.9
Room Quality: 9.35
Amenities: 9.38
Value for Money: 9.34
Food and Beverage: 8.89
Overall Experience: 9.86
T
Theodoros solo_traveller gr
9
Pros:

Τοποθεσία δίπλα στο λιμάνι. Θέα στο λιμάνι. Εξυπηρέτηση, φιλική διάθεση, πληροφορίες τουριστικές.

2026-05-09 via Nuitee
M
Marine couple fr
8
Idéal pour profiter de la vielle ville
Pros:

L’emplacement et la vue sur le port. Super accueil !

2026-05-06 via Nuitee
L
Laura solo_traveller fr
9
2026-05-05 via Nuitee
R
Raissa couple ie
10
Highly recommend!
Pros:

A great location with a beautiful view! Only a few minutes walk into old town and the harbour, many restaurants and shops. It’s an old building but it’s all very clean and well cared for. The staff are incredibly welcoming and they truly go the extra mile to ensure you have a great stay!! The best hospitality we’ve ever experienced!

Cons:

Wish we could have stayed longer :)

2026-05-05 via Nuitee
F
Floris Jan couple nl
9
2026-05-04 via Nuitee
F
Florence couple fr
9
Hôtel confortable calme et très bien situé
Pros:

Bon petit déjeuner et chambre très calme

2026-05-03 via Nuitee
L
Linda couple ca
7
Satisfactory - we did appreciate the fantastic location and friendly staff.
Pros:

Location was excellent 10/10

Cons:

No natural light in the room - shutters were closed

2026-05-01 via Nuitee
solo_traveller za
10
2026-04-30 via Nuitee
W
WILLIAM solo_traveller gb
10
2026-04-30 via Nuitee
אביב solo_traveller il
10
Pros:

הבעלים ממש מדהים!

2026-04-26 via Nuitee
D
Dominika solo_traveller pl
10
Pros:

Świetna lokalizacja. Super, pomocny właściciel. Przepiekny widok z okna.

2026-04-26 via Nuitee
M
Michelle solo_traveller ie
10
Lovely hotel with stunning view of the Venetian harbour
Pros:

Great small hotel in a fantastic location in Chania old town, just a few steps from the Venetian harbour. The view over the harbour from my third floor room was spectacular. Very clean and well equipped rooms, and the most friendly and helpful staff I've ever encountered at a hotel. George is a star, he really makes you feel so welcome and gives great recommendations for local restaurants. I would definitely stay here again.

Cons:

It's a historic building so there's no elevator.
The shower is quite small in the single rooms. These things didn't bother me at all but they might not suit everyone

2026-04-23 via Nuitee
B
Barwick solo_traveller gb
10
Pros:

Very good weekend stay at Helena Hotel. Affordable price and everything in the room was exactly as advertised. Staff were really friendly and the room had an amazing view of Chania. Strongly recommend!

2026-04-21 via Nuitee
E
Ella solo_traveller nz
10
Stunning spot in Chania
Pros:

Wonderful view across the old town, super friendly host, a lovely retreat away from the busy streets

2026-04-10 via Nuitee
K
Karolina family_with_children pl
10
2026-04-10 via Nuitee
S
Salim couple fr
8
Pros:

La localisation, la vue époustouflante. L’accueil tres chaleureux de Georgios, et ses précieux conseils gastronomiques.

Cons:

Équipements datés, douche petite, l’hôtel mériterait un rafraîchissement pour être parfait.

2026-04-03 via Nuitee
J
James solo_traveller gb
10
Superb hotel in Chania.
Pros:

Excellent location, superb view, very comfortable bed.
Georgios was very helpful, lots of recommendations for my short stay in Chania. Highly recommended.

Cons:

Nothing. For me, everything was good.

2026-03-29 via Nuitee
A
Ads solo_traveller au
10
Really nice room overlooking the harbour. Great location
Pros:

Gorgeous view.

Cons:

The stairs! Finding a park for the car and walking back

2025-12-10 via Nuitee
Z
zacharias solo_traveller gb
10
Pros:

George upgraded me to a double room .The view of the habour was amazing one of the best views on the Island

Also my room was very nice cleaned every day.

Cons:

Nothing

2025-11-10 via Nuitee
A
Ana solo_traveller es
10
Highlight of my trip. What a view and what an amazing staff!
Pros:

The view is just amazing and well worth the money. The staff is simply fantastic. So friendly and helpful. I spent the check-out morning chatting a lot with the receptionist and even got to practice my nearly non-existent Greek and a bit good ol' receptionist therapy as well.
Everything was super clear and well taken care of. The owner seemed like a genuinely good person. And yes, the view was probably the highlight of my whole trip

Cons:

The single room is kind of small, that's true, but it didn't bother me much. I had some very noisy neighbor as well, but luckily they calmed down past ten in the night. In general, the experience was just amazing. Ah, just as a reminder, there is no lift, and the good views are on the third floor, so if you have a very heavy suitcase this can be a problem.

2025-10-26 via Nuitee