Helena Hotel

Hotels
9.5 (295 reviews)
Sali Chelidonaki 14 , Chania Town , gr

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Room service
Express check-in/check-out
Airport shuttle
Safety deposit box
Private check-in/check-out
Airport shuttle (additional charge)
See all facilities

Review Highlights

Pros:
Amazing views
Friendly staff
Great location
Cons:
Noise issues
Stairs in historic building

Categories

Cleanliness
9.39
The room was cleaned every day.
Service
9.86
Staff is friendly and helpful, with George being particularly praised.
Location
9.9
Fantastic location close to the harbour, ideal for sightseeing.
Room Quality
9.35
Rooms are nice with fantastic views.
Amenities
9.38
Adequate amenities; some reviews note the lack of breakfast but nearby eateries compensate.
Value for Money
9.34
Very good value considering location and service.
Food and Beverage
8.89
Nearby eateries provide options; hotel doesn’t include breakfast.
Overall Experience
9.86
Overall, a wonderful experience highlighted by the view and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 19:45

Property Description

Stunning Views of Cretan Sea and Venetian Port

Hotel Helena, nestled in Chania’s Old Town, offers breathtaking views of the Cretan Sea and the Venetian port. The individually designed guest rooms, many with views of the Old Venetian port, are spacious and traditionally furnished, equipped with modern amenities like free Wi-Fi, TV, and fridge.

Convenient Location for Exploring Crete

Located just 500 meters from the nearest beach, Hotel Helena is also conveniently situated near Chania International Airport, the port of Souda, and the central bus station. Guests have easy access to explore all parts of Crete and its beautiful beaches.

Personalized Service and Local Expertise

The hotel's welcoming staff at the reception are eager to assist guests with information on the best places to visit and activities to enjoy in Chania. Experience the charm of Crete with Hotel Helena!

Ready to experience the beauty of Chania at Hotel Helena? Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.5
Based on 295 reviews
Cleanliness: 9.39
Service: 9.86
Location: 9.9
Room Quality: 9.35
Amenities: 9.38
Value for Money: 9.34
Food and Beverage: 8.89
Overall Experience: 9.86
M
MANOLIS • solo_traveller • gr
9
2026-08-06 • via Nuitee
S
Sabrina • family_with_children • it
8
Pros:

Posizione centrale, pulizia e cordialità dello staff Georgios

Cons:

Parcheggio non immediato

2026-08-04 • via Nuitee
R
Rinzin • couple • us
9
Pros:

This place is an absolute no-brainer. I usually stay at 5-star hotels, but the options were pretty limited for my travel dates, so I ended up booking this family-owned place instead. Honestly, I’m so glad I did.
George at the front desk is hella nice. He’s friendly, genuinely welcoming, great to chat with, and incredibly helpful. He gave us directions, helped us plan our itinerary, and even recommended a bunch of restaurants. So far we’ve tried five of them, and every single one has been fantastic (we will try two more today). The whole experience felt warm and personal. This place deserves way more love and recognition. I’d happily stay here again and wouldn’t hesitate to recommend it to anyone visiting Chania. The view is amazing btw!!!

2026-08-03 • via Nuitee
R
Rinzin • solo_traveller • us
9
Pros:

Such a great find. We had an amazing time. Great view!

2026-08-03 • via Nuitee
E
Emma • couple • fr
10
Un hôte parfait pour un séjour admirable !
Pros:

Son hôte, Georgios !!

2026-07-25 • via Nuitee
I
Ivankovic • solo_traveller • rs
10
Pros:

Hosts are georgus, very kind and friendly.

2026-07-24 • via Nuitee
E
Elīna • solo_traveller • lv
9
Pros:

Excellent location and view from window.

2026-07-24 • via Nuitee
T
Theo • couple • se
10
Bekväm och välkomnande
Pros:

Mycket centralt, gillade dom fina gränderna. Det var väldigt varmt när vi kom. Ac:n i rummet var väldigt tacksam.

2026-07-23 • via Nuitee
E
Elli • solo_traveller • fi
10
Pros:

Henkilökunta on mahtava. Häneltä sai etukäteen hyvät ohjeet saapumiseen. Paikan päällä hän antoi hyviä vinkkejä Chaniaan.

Huoneesta löytyi kaikki tarvittava yöpymiseen.

2026-07-22 • via Nuitee
E
Ertan • couple • tr
10
Perfect location, unforgettable views, warm hospitality, and a stay we would happily repeat.
Pros:

One of the best parts of our stay was the location. The hotel sits right by the Old Harbor, and you can reach the waterfront in just a few steps. Waking up to the view of the lighthouse and the harbor every morning was something truly special.

The room had everything we needed. The air conditioning worked perfectly, the refrigerator was useful, the bathroom was spotless, and everything felt well maintained. Daily housekeeping kept the room fresh, and you could immediately notice the cleanliness each time you came back.

What made the biggest difference, however, was Georgios. From the moment we arrived, he welcomed us warmly and shared practical tips that helped us enjoy Chania like locals. His restaurant recommendations were excellent, his sightseeing advice saved us time, and his genuine hospitality made us feel at home from day one.

Another thoughtful touch was the free beach umbrellas and mats available for guests. Small details like these show how much the hotel cares about making every stay comfortable.

This hotel offers much more than a great room. It gives you an unforgettable harbor view, an excellent location, outstanding hospitality, and the feeling that someone truly wants you to have the best possible holiday. I would happily stay here again.

Cons:

Honestly, nothing. My only complaint is that Georgios made us feel so welcome that leaving Chania was much harder than expected. Maybe that's the famous Crete hospitality—and as neighbours/brothers understand it very well. See you again, φίλε!

2026-07-19 • via Nuitee
M
Maria • solo_traveller • ch
8
Pros:

L'emplacement dans la vieille ville. A proximité immédiate du port, des commerces et des restaurants.
L'accueil de la famille était très chaleureux et aimable.

2026-07-14 • via Nuitee
G
Giannis • solo_traveller • gr
10
2026-07-12 • via Nuitee
E
Elena • couple • it
8
2026-07-08 • via Nuitee
O
Olive • solo_traveller • gb
10
Pros:

The gorgeous view over the port and perfect location

2026-07-08 • via Nuitee
P
Patricia • couple • fr
7
Très bonne adresse
Pros:

Nous avons particulièrement aimé la gentillesse de notre hôte Georges

Cons:

Mauvaise isolation, beaucoup de bruit dans les parties communes

2026-07-06 • via Nuitee
A
Antonietta • solo_traveller • it
10
Pros:

Struttura nel centro storico.La camera ha una vista incantevole sull'antico Porto Veneziano.
Accoglienza eccezionale

Cons:

Nulla

2026-07-06 • via Nuitee
A
Andrii • solo_traveller • de
10
2026-07-02 • via Nuitee
N
Norma • solo_traveller • gb
9
Pros:

Location in the old town with great views of the harbour. Staff were extremely obliging.

Cons:

Stairs to our room. Then again I'm quite old and the view was worth the effort!

2026-07-02 • via Nuitee
K
Kyriakos • solo_traveller • gr
9
Great stay in the center of Chania!
Pros:

Location is superb and staff really friendly! View from the window of the port truly the big advantage of this room

Cons:

There is no elevator since it is in the heart of old town but this was known and expected and the room is a tad small.

2026-06-29 • via Nuitee
A
Aleksandra • couple • rs
10
Pros:

The location is perfect, right in the center, yet quiet and peaceful. The host is also amazing and welcoming, highly recommended!

2026-06-22 • via Nuitee