Sonesta Hotel Bucaramanga

Hotels
•
Sonesta International
9.1 (2275 reviews)
Carrera 27 Nº29 - 145 Cañaveral Oriental Floridablanca - Area Metropolitana de Bucaramanga. Centro de Negocios Parque Caracoli Floridablanca, Santand , Bucaramanga , co

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Clean rooms
Good amenities
Cons:
Noise in restaurant
A/C issues
Limited pool hours

Categories

Cleanliness
8.93
Generally well-received, with mentions of cleaning and standards.
Service
9.9
Exceptional service highlighted, especially the staff's attentiveness.
Location
9.44
Convenient location praised in several reviews.
Room Quality
8.39
Rooms generally comfortable, but some issues noted.
Amenities
8.92
Good amenities available, but some specific improvements suggested.
Value for Money
9.38
Good value for the quality of service and amenities provided.
Food and Beverage
8.43
Mixed feedback on the restaurant atmosphere and food quality.
Overall Experience
9.4
Overall positive experience despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:49

Property Description

Modern Accommodation with Great Amenities

Luxurious Rooms with Entertainment

Explore Bucaramanga while staying at Sonesta Hotel Bucaramanga, offering free WiFi and a flat-screen TV in every room. Enjoy the convenience of the on-site restaurant and unwind at the outdoor swimming pool. Keep up with your fitness routine at the hotel's gym.

Convenient Location and 24-Hour Service

Conveniently located in Floridablanca, just 5 km from Bucaramanga, our hotel provides easy access to nearby attractions. With a 24-hour front desk, our staff is always available to assist you during your stay.

Easy Access to Nearby Attractions

Whether you're visiting Piedecuesta or Via del Teleferico, Sonesta Hotel Bucaramanga is the perfect base. Book your stay now and experience comfort and convenience like never before.

Important information:

The pool is under maintenance every Monday or Tuesday after holidays.

Pool hours from 10:00 to 18:30.

When booking for more than 9 people or more, different policies and supplements may apply.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for COP 50,000 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for COP 70,000 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 2275 reviews
Cleanliness: 8.93
Service: 9.9
Location: 9.44
Room Quality: 8.39
Amenities: 8.92
Value for Money: 9.38
Food and Beverage: 8.43
Overall Experience: 9.4
K
Kaffy • extended_group • co
10
2026-02-14 • via Nuitee
L
Laura • couple • co
2
Pésima atención del personal en recepción
Pros:

Limpieza

Cons:

Me cobraron 1 desayuno aún cuando la reserva estaba para 2 personas.

2026-02-13 • via Nuitee
N
Nancy • extended_group • ca
6
Pros:

Location

Cons:

Swimming pool hours , closing at 6pm es too early for a tourist trying to have a good time

Forcing to use swimming hat on a hotel not acceptable , I was there for vacation not for a swimming competition

2026-02-12 • via Nuitee
C
Christian Humberto • couple • co
9
Pros:

Ubicación personal y restaurante

Cons:

Problemas con la puerta de la habitación y la activación de la alarma de incendios en la madrugada

2026-02-12 • via Nuitee
D
Dena • extended_group • es
8
2026-02-12 • via Nuitee
L
Luis Miguel • extended_group • co
8
Cons:

el horario de la piscina, la cierran temprano, si viajas por trabajo no la puedes utilizar

2026-02-11 • via Nuitee
B
BETTY • family_with_children • co
7
Pros:

EL PERSONAL MUY ATENTO Y LA CAMA MUY COMODA

Cons:

lA LIMPIEZA EN LAS HABITACIONES LA VERDAD MUY POR ENCIMA, ADEMAS LO PEQUEÑA DE LA PISCINA Y QUE NO ESTA BIEN UBICADA

2026-02-10 • via Nuitee
A
Aldama Solano • couple • co
10
Pros:

Instalaciones

Cons:

Poca luz en los cuartos

2026-02-09 • via Nuitee
O
Olga • solo_traveller • co
10
2026-02-09 • via Nuitee
C
Carlos • couple • co
10
Es una excelente experiencia. No es solo una buena cama o una buena habitación, es el servicio como tal. Por eso es una
Pros:

Siempre me hospedo en el hotel y lo mejor es la experiencia, el servicio es excelente, las instalaciones, el aseo es impecable. Todo funciona súper bien.

Cons:

No tengo nada malo por decir.

2026-02-09 • via Nuitee
R
Robert • family_with_children • gb
10
2026-02-08 • via Nuitee
K
Katja • couple • co
10
Muy recomendable
Pros:

Ya estuvimos varias veces en Hotel Sonesta. Siempre nos gusta mucho. Aunque es un hotel de cadena, casi no parece. Tiene el comfort y el profesionalismo de un hotel de cadena y al mismo tiempo el calor humano de un hotel familiar. Cada vez que vamos, encontramos algo que ha mejorado.

Cons:

Nada, todo nos gustó.

2026-01-31 • via Nuitee
B
Baptiste • couple • fr
10
Séjour très confortable et agréable
Pros:

Très confortable et idéalement situé. Petit déjeuner très bon et varié et personnel à disposition

Cons:

Ras

2026-01-30 • via Nuitee
E
energia • family_with_children • co
10
Pros:

Breakfast was at the restaurant; great variety and spectacular food.

Cons:

Perhaps the stairs to the restaurant on the terrace could be a ramp for people who have difficulty walking.

2026-01-29 • via Nuitee
E
Eduardo Javier • solo_traveller • co
10
De los mejores y completos hoteles que he visitado, además su buen precio. Super recomendado
Pros:

Personal muy amable. Limpio. Excelente desayuno y super ubicación, cerca de todo

Cons:

Hizo falta el baño turco

2026-01-26 • via Nuitee
R
Rachel • family_with_children • gb
9
Great hotel
Pros:

Really friendly staff. Nice room. Great restaurant with a view.

Cons:

Laundry service was very expensive.

2026-01-26 • via Nuitee
P
Pablo • couple • co
9
2026-01-26 • via Nuitee
Y
Yasser • family_with_children • co
8
La habitación muy comoda y limpia
Pros:

El restaurante y la atención

Cons:

La piscina es muy pequeña

2026-01-25 • via Nuitee
J
JULIAN • family_with_children • co
10
Pros:

Excelente las instalaciones, muy rica la comida y desayuno

Cons:

No tengo comentarios aqui

2026-01-21 • via Nuitee
L
Liz • family_with_children • co
9
Pros:

El hotel conecta con el centro comercial por una puerta interna, tiene piscina, gimnasio y las habitaciones son muy amplias y bonitas. El personal es muy amable.

2026-01-21 • via Nuitee