Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Tour desk
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great staff
Beautiful location
Clean facilities
Cons:
High prices
Issues with amenities
Food quality needs improvement

Categories

Cleanliness
9.56
Rooms were described as clean and pleasant.
Service
10
The staff, particularly José at reception, were noted for their kindness and attentiveness.
Location
9.53
The location of the hotel was frequently mentioned as excellent and beautifully integrated into nature.
Room Quality
9.07
Rooms were generally described positively, with some noting specific issues, but they were acceptable overall.
Amenities
8.52
Some reviews suggest improvements are needed, particularly in terms of internet access.
Value for Money
8.55
Multiple reviews mentioned the high costs associated with the hotel and its services.
Food and Beverage
8.01
Food quality and prices received criticism, indicating room for improvement.
Overall Experience
9.56
Overall experiences were positive despite some concerns, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 10:11

Property Description

Scenic Views and Serene Gardens

Escape to a peaceful retreat surrounded by lush gardens and stunning mountain vistas. The recently renovated Arrecifes Refugio Natural offers a tranquil haven just moments away from Playa Del Cabo.

Comfortable Accommodation and Modern Amenities

Relax in well-appointed units featuring cozy furnishings, with some offering a private terrace or balcony with breathtaking sea views. Enjoy the convenience of free WiFi, public bath facilities, and family rooms.

Local Dining Experience and Culinary Delights

Indulge in a delectable dining experience at the on-site restaurant, serving up a variety of local dishes for dinner, lunch, and refreshing cocktails. Immerse yourself in the flavors of the region without leaving the property.

Experience the perfect blend of relaxation and adventure at Arrecifes Refugio Natural – book your stay now for an unforgettable getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 124 reviews
Cleanliness: 9.56
Service: 10
Location: 9.53
Room Quality: 9.07
Amenities: 8.52
Value for Money: 8.55
Food and Beverage: 8.01
Overall Experience: 9.56
S
Simona • extended_group • ch
6
The beach is beautiful and clean! However, we wouldn't come back because of the accommodation.
Pros:

The long, beautiful beach is lined with palm trees and large, round stones. This beach is a paradise in the middle of a nature reserve.

Cons:

The value for the high price was poor. The overnight stay was far too expensive for what we ultimately received! Because it wasn't sunny for a few days, the solar panels didn't have enough storage capacity. Therefore, a generator had to be used to supplement the power. Which is perfectly understandable, but not when it's located just a few meters from the bungalow and runs all night! It also switched off a few times in the middle of the night, along with the ceiling fan. Not recommended for people who don't like tropical nights.

The room wasn't really clean, and sometimes it simply wasn't cleaned without us even asking. The shower head was just a trickle of water.
The hotel restaurant was also not pleasant. The wait times were endless, even when there weren't many guests. And it was overpriced! The management was a complete rip-off! The staff were very unmotivated and unfriendly, especially one young woman. We stayed for five nights and never once saw her smile. The manager a woman) was also unfriendly and showed no warmth or hospitality!

The restaurant El Ricon de Faby is 5-10 minutes away. Highly recommended. Friendly staff, good selection, and delicious food! It's a real shame, because the natural surroundings, La Piscina beach (one of the few where you can swim), the hike from the parking lot to the hotel, and the organization with the luggage and horse were all lovely and well done!

2026-05-09 • via Nuitee
K
kimberly • extended_group • ca
1
There was no stay as they cancelled our reservation.
Pros:

We did not get to the property as they cancelled our booking very last minute.

2026-05-06 • via Nuitee
S
Silvia • solo_traveller • co
8
Pros:

Amable la recepcionista, el lugar es muy bonito. Pero para el precio si queda uno esperando un poco mas comparado con sitios similares de ese valor.

Cons:

Hubo varias horas sin luz eléctrica, wifi regular.

2026-05-05 • via Nuitee
I
Ivanna • couple • ar
1
MALÍSIMO
Pros:

Nada.

Cons:

La habitación tiene el baño afuera. Al aire libre. O hay agua caliente. La atención es malísima. No tenían servicio para cobrar con tarjeta por lo cual nos tuvimos que ir.

2026-05-03 • via Nuitee
P
Pandales • solo_traveller • co
10
Pros:

Todo, es perfecto para decansar, desconectarse y sentir la naturaleza.

2026-05-01 • via Nuitee
C
Claes • solo_traveller • be
10
Pros:

Wat een parel in Tayrona NP. Heel mooie kamer met badkamer in het park. Er is een goed restaurant en het personeel is heel vriendelijk. De ligging is perfect. Wij hebben echt genoten

Cons:

Niets

2026-04-27 • via Nuitee
V
Vanessa • extended_group • ar
10
2026-04-23 • via Nuitee
S
Santiago • solo_traveller • ar
10
Pros:

Un lugar espectacular para ir y descansar. La cercania a la playa la piscina ( en mi opinion la mejor) es un lujo.
Las instalaciones muy bien y limpio. La habitacion y el baño comodo y con todos los elementos necesarios. E incluso toallas para la playa..

Maira una genia, nos explico todo y muy servicial.

Cons:

Faltan mas opciones para comer o alternativas. Si bien el restaurante esta al lado,la verdad es caro para lo que ofrecen ( tanto la comida como el servicio) y no hay opciones vegetarianas. Solo pastas o un bowl. Entendemos que estas en el medio del tayrona pero al menos alternativas de arepas.


Y el lugar es caro. Lo vale por las instalaciones y el lugar, pero un poquito mas accesible seria ideal.

2026-04-23 • via Nuitee
B
Bluet • solo_traveller • fr
10
Lieu magique, je recommande.
Pros:

L'emplacement absolument incroyable, l'un des plus beau de tayrona avec le privilège d’en profiter quasiment seul le matin et en fin de journée. Les chambres confortables et bien aménagée compte tenu des contraintes du lieu. Le personnel serviable.

Cons:

C’est cher pour la Colombie mais c’est tout petit et le privilège du lieu se paie...

2026-04-19 • via Nuitee
J
Jaime Andres • couple • es
10
2026-03-21 • via Nuitee
S
Sandra • family_with_children • de
9
Pros:

We had a wonderful stay at Arrecifes Refugio. Our room was big, comfortable and clean. We loved the terrace, seating areas outside and being so close to playa la piscina where swimming is possible. We were given a very nice welcome, with information about the park, snorkeling spots and where to watch the sunset. The restaurant onsite prepares tasty meals. We were kindly allowed to store our luggage after check out which allowed us to enjoy the beach a little longer on the day of departure.

Cons:

The accomodation is quite pricy for what it is, the location could not be better though.

2026-02-25 • via Nuitee
E
Estefania • couple • ec
7
Pros:

En la tarde la playa está vacía

Cons:

El trato del personal.

2026-02-14 • via Nuitee
E
Estelle • couple • fr
7
Sympa pour une nuit
Pros:

Super emplacement dans le parc , belle chambre, personnel accueillant

Cons:

Rapport qualité prix pas adéquate
Trop cher pour ce que c est sachant qu il n y a aucune prestations de luxe dans la chambre et les chambres sont côte à côte et mal isolées
Mes voisines française chantait édit Piaf ( très bien d ailleurs !) et je croyais qu elles étaient avec nous
Clairement le prix est du à l emplacement

2026-02-12 • via Nuitee
R
Rosana • solo_traveller • ar
10
Pros:

Excelente ubicación. Excelente atención y comodidad🙌♥️

2026-02-09 • via Nuitee
M
Marcin • couple • pl
10
2026-01-26 • via Nuitee
M
María Alejandra • extended_group • co
10
Perfección
Pros:

Excelente lugar. Vale totalmente la pena. Desayuno rico y las personas que trabajan en el hotel muy atentas. La ubicación es perfecta porque pueden ir a Cabo San Juan caminando y si no quieren caminar tienen la Playa "la Piscina" ahí mismo en el hotel. La playa durante las primeras horas de la mañana está completamente sola (una delicia) y a las 4 p.m. la gente se empieza a ir entonces queda sola de nuevo. Recomiendo llevar repelente y un termo de agua porque el hotel te ofrece servicio de recarga de agua ilimitado.

Cons:

Quizá podrían mejorar los toldillos de las habitaciones, si uno deja medio mal cerrada la puerta de la habitación se meten millones de zancudos.

2026-01-26 • via Nuitee
M
Marcin • couple • pl
10
2026-01-26 • via Nuitee
M
Maite • family_with_children • uy
10
Excelente experiencia
Pros:

Todo excelente, el personal muy atento y nos dieron bebida de bienvenida. Lo mejor de todo es la ubicación, desde la cama se ven las olas, queda enfrente a la mejor playa del parque.

Cons:

Nada, es caro pero vale la pena.

2026-01-24 • via Nuitee
M
Matthew • couple • gb
6
Great location, but needs some work.
Pros:

Amazing location with the La Piscina beach just seconds away, and Cabo San Juan a few minutes. Good food. Relaxed atmosphere.

Cons:

The doors did not close properly, with slits allowing mosquitoes to enter - which is not enjoyable. There was no net for the bed to counter this. The shower and bathroom are outside, which provides a nice experience. This becomes very interesting if you have to go to the bathroom in the middle of the night, having to navigate all kinds of bugs. There was also no hot water.

2026-01-24 • via Nuitee
D
Damir • couple • si
6
Accommodation in a fantastic location, which unfortunately does not justify its price.
Pros:

Location and surroundings

Cons:

When evaluating this accommodation, its location should be taken into account, i.e. it is located in the middle of the Tayrona National Park. However, considering the price, which is three times higher than elsewhere, I would expect some basic issues that are easily solved - mosquito nets, water/coffee in the room (the employee said to go get water ourselves at the restaurant), knowledge of at least basic English words and slightly more professional employees, and moving the internet modem from the restaurant closer to the accommodations (the internet does not work at all in the accommodation, it only works in the restaurant). We do not regret visiting the Tayrona National Park, but I do not think the attitude "we are the only accommodation/restaurant here, so we do not need to bother" is appropriate.

2026-01-21 • via Nuitee