Nyia Boutique

-getting uber can be very challenging
-bus sometimes do not stop at the location
-no hot water 🙈

We had a reservation at this hotel in the National Park and confirmed earlier that day via email that we were on our way, with an expected arrival around 6/6:30 PM. Unfortunately, due to unexpected local protests and roadblocks—including fires set on the road—we were delayed and didn’t arrive until 8:30PM.

We attempted to call the hotel before their 7:00 PM check-in cutoff, but the number provided did not work. I sent a message before 7 PM to inform them of our delay. When we arrived, the property was completely dark, with no lights, no staff, and no way to access the premises. Another couple was also there, trying to check in. Thankfully, we had asked our taxi to wait, but with no one around and no communication from the hotel, we had no choice but to leave and return to Santa Marta. It was simply unsafe to stay outside in such a remote location.

After the fact, we were informed that the hotel had lost electricity—apparently a regular occurrence in the area. Yet, no warning was ever given about this, either in advance or upon our booking. Even more concerning, despite our message and email that morning confirming our arrival, the hotel made no effort to wait even one hour past check-in to receive us, knowing full well how isolated their location is.

This was an extremely disappointing and stressful experience. I strongly advise future guests to think twice before booking unless the hotel improves its communication and support. Being left stranded in the dark, with no way to access your accommodation, is simply unacceptable. If it hadn’t been for our taxi driver we would have been stranded with no phone signal, no room and no where to sleep.

There are only two things I would change or improve: the rooms require a small refrigerator as I drink my water etc. really cold and a set of thinner pillows. The pillows are very luxurious but too thick for my liking.

It was really in the middle of no where. They kept promising hot water but never go it. The private hot tub was freezing cold and always dirty

This hotel do not supply any hot water . You will enjoy a very cold shower as the water is source from the river . This hotel is not new but just partially renovated , no attention to details.It’s close to a very busy and noisy road with thousands of trucks and buses . The food is ok but the service slow and amateurish.

The water in the private pool unfortunately seems not filtered meaning it includes a lot of sand and very tiny “snakes” ( 1-3 cm ). Whereas the detergent being used also made the water non transparent the pool was not very attractive for us to use.

The shower was cold and the water pressure very low .. it would be great if at least the water pressure was stronger so you don’t need to stay so long under the cold shower

The shower didn’t work properly (cold water only and not enough pressure for the lovely shower head to function properly). The paintwork in the bathroom in particular was quite bad and detracted from the rest of the bathroom which was absolutely beautiful.

Nothing