Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Nightclub
Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
BBQ facilities
Luggage storage
See all facilities

Review Highlights

Pros:
Great breakfast
Friendly staff
Good location
Charming ambiance
Cons:
Room maintenance could improve
Limited food quality
No mosquito nets over beds

Categories

Cleanliness
7.7
Some reviews indicate that the rooms could have been better maintained.
Service
9.2
Staff described as friendly and helpful, with special attention for honeymooners.
Location
8.7
Location received positive feedback from guests.
Room Quality
7.7
Concerns about needing more effort in room maintenance.
Amenities
8.2
Standard amenities for the hotel type, no specific mentions.
Value for Money
8.2
Perceived value aligns with the overall experience.
Food and Beverage
7.2
Breakfast quality noted as below expectations.
Overall Experience
8.7
Generally positive experience with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-17 13:47

Property Description

Lush Garden and Relaxing Terrace

Cozy Shared Lounge and On-Site Restaurant

Complimentary WiFi and Private Parking

Experience comfort and relaxation at Masindi Hotel. Book now for a delightful stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 2 years old to 12 years old stay for US$29 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 16 reviews
Cleanliness: 7.7
Service: 9.2
Location: 8.7
Room Quality: 7.7
Amenities: 8.2
Value for Money: 8.2
Food and Beverage: 7.2
Overall Experience: 8.7
S
Scheiwi • couple • ch
8
Trotzdem: gerne immer wieder
Pros:

die Lage und die Architektur der Gebäude.

Cons:

Die Leistungen der Küche sind schwach

2026-01-13 • via Nuitee
D
David • couple • bi
8
A stunning, historic hotel in a perfect location
Pros:

A beautiful, quaint, and architecturally stunning hotel. An absolutely perfect stop to break the long drive from Kampala before heading to Murchison Falls. The staff were exceptional and the stay in this historic hotel was nothing short of superb.

Cons:

Perhaps a slight improvement to the breakfast would be welcomed. The rooms on the front of the hotel were a little noisy next to the road (the rooms at the back were peaceful!).

2025-12-28 • via Nuitee
P
Peter • solo_traveller • us
8
Pros:

Breakfast was great. Location good. Staff, friendly & helpful.

2025-11-19 • via Nuitee
M
Maureen • family_with_children • fr
9
Genial
Pros:

Personnels agréables, gérant super
Petite attention pour notre lune de miel.
Attentionnés, très bel accueil.
Bon restaurant et petit dejeuner

Cons:

Pas de moustiquaires au dessus du lit mais sur les fenêtres.

2025-10-30 • via Nuitee
S
SIDRAC • family_with_children • fr
5
2025-10-23 • via Nuitee
J
JACQUES • couple • fr
9
Pros:

Tres bel etablissement, bien conçu

Cons:

RAS

2025-10-06 • via Nuitee
M
Maguire • extended_group • za
8
Pros:

It had old world charm that I liked. I dodnt realise that its the oldest hotel in Uganda until after I left.

Cons:

They could have put in a bit more effort into the rooms.

2025-10-02 • via Nuitee
S
Scheiwi • couple • ch
7
Pros:

Stil des Hotels

Cons:

Das Frühstücksbuffet ist ärmlich und karg, Das Essen generell sehr verbesserungswürdig.

2025-07-29 • via Nuitee
M
Michael • couple • at
10
2025-07-06 • via Nuitee
M
Mageshwaran • family with young children • in
10
Exceptional
Pros:

Location, hospitality was good.

2025-06-13 • via Nuitee
P
Paul • young couple • ug
8
Very good
2025-05-26 • via Nuitee
N
Nick • group • us
10
The best place to stay when coming or going from Murchison Falls
Pros:

I love this hotel. It's a classic place with charm and character. If you're on your way to or from Murchison Falls, this is the place to stay. When they were here filming The African Queen., room 3 is where Katherine Hepburn stayed and Humphrey Bogart was in room 5 The bar/restaurant is spacious and airy. We ate and drank well enjoying the atmosphere of this place.

Cons:

Although at checkout, there was a slight confusion about the price of the items on the dinner menu, the staff graciously and generously worked things out. Thank you.

2023-12-19 • via Nuitee
P
Paul • with friends • nl
8
Very good
2023-11-01 • via Nuitee
E
Emma • review category business travellers • mw
8
A great location in Masindi with lovely staff and pleasant atmosphere.
Pros:

The staff and customer service were excellent, very attentive and eager to help with any requests. The room was cleaned well every day, and the communal spaces were very pretty and well maintained.

Cons:

The room itself could have used a bit more attention. While it was very clean and comfortable, it was quite simple without much styling and the bathroom was a bit rundown (though very clean).

2023-08-16 • via Nuitee
T
Traveller • young couple • no
4
Once a gem of history and tranquility, but now nobody cares. Rude staff, noise, payment issues.
Pros:

As the first hotel in Uganda, they have preserved the colonial facades nicely. Some of the staff were genuinely nice. There was some jazz in the dinner area that was tranquil.

Cons:

Very disappointing stay. I have stayed here 2 times previously, 10 and 15 years ago- and the difference is very apparent. The new owners seem to not appreciate the cultural importance of the oldest hotel in Uganda, the staff sorely needs training. We saw the Hemingway-room and staff pointed at a young Fidel Castro and told me it was Hemingway.
Staff were sleeping as we arrived. 3 TV screens blasting pop-videos in surround as we were dining, we could not hear eachother, even when we were the only guests. We asked politely for it to be turned down, nope. Food was way over priced for taste and value. They put up a huge projector screen for a fotball match that noone were watching. Mattress was firm (Indian) comfort. Room leaning on highway. Only one bedside table, one socket. 5 taps in shower not correctly matched to the old ones. Everything felt chaotic, even the check-in personnel tried to give me "new price" talk, even though our booking price was confirmed. We didn't make it to our next destination because the Wi-Fi at payment machine did not work. I can go on, but truly, this place is a bit of a disaster.

2023-03-27 • via Nuitee
R
Reshma • solo traveller • ug
9
Superb
2023-02-23 • via Nuitee