Cardozo Hotel

This was my second stay here. I stayed 02/2025, as well. It was 5 stars in 2025. I’d had likely gave 5stars the first stay. For $300-$400 a night plus deposit we will not return. Preface to say, there was a charming check in host in 2025 pre cruise that greeted us with a champagne toast to a wonderful night in Miami. He explained where/ how to get to the beach/around the hotel and all amenities. This stay was opposite. The young girl at the front did not great us with champagne or explain where anything was. We were told wait here until room is ready at 4 or you can go to the beach. Due to the previous stay is the only reason I knew they had beach chairs (one was broken and given to us this stay), towels, or how to access the beach. The room was clean and the location is amazing. The shower door was out of place and wouldn’t shut during my shower but my husband fixed it before his. (Aware we could have called but it was a quick off the track fix I couldn’t figure out during my shower) We had a VERY long day trying to get out of Port of Miami on marathon day that closed the port tunnel. We left the boat at 9am and got to this hotel at 3:38pm. None of this is in control of the hotel but I told my husband “at least we booked somewhere who is going to treat us like royalty.” This was not the case this stay. Hospitality can really make or break a stay.

They didn't cater well for Coeliacs. No GF bread, scones, or cake. But I survived.
Something to think of keeping in the freezer and advertising as I was talking to a few with the same issue.

Appalling experience otherwise. Basic hospitality was completely lacking. No welcome or warmth. After a ten-hour flight, nearly 24 hours awake, and exhausted children, our room wasn’t ready at check-in and there was no manager available. We were simply told “sorry, nothing we can do,” with no effort to help or make us feel welcome.

WiFi and towels are not free as stated at booking. $39 daily charge. Water is not in rooms. Had to request the two bottles and was only given two small bottles per room rather than two each for the four guests. Your expected to share two 250ml between four?

Very basic hotel rooms. No amenities. Nothing to make the stay comfortable. Everything was difficult. The room was minimal with no touches of warmth or comfort. Pillows on the bed were very small and not real sleeping pillows. No attention to detail. Everything was cheap (broken door handles etc). Shower did not work and you needed to know how to work it to turn it on. Even someone who worked there couldn’t do it and had to call the office. Once on, it was a light trickle and couldn’t adjust temperature.

No kettle or amenities for tea or coffee in the room. We had a baby with us and needed hot water for milk, we asked reception for some hot water, they more or less said it wasn’t their problem.

We travel extensively. And have been to over 50 countries. Never experienced anything like this, especially in USA. Very very surprised, I feel I got more service when I stayed in hostels as a teenager. Very unhappy and unpleasant stay. Would not recommend.

Prices change

The window was over looking another building. There was no view!!! The air conditioner was so loud it sounded like a a helicopter was in the room.

Nulla, peccato per il tempo brutto

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