Hotel Sublime

The attention was not the best. When we arrived they did not give us towels and the person was a little harsh with her answers.

Also, the room was weirdly dessigned. There was no division between the WC and the shower, this caused the entrie bathroom to flood and made it uncomfortable to change, to go to the WC or to do anything at all. Not to mention that the bathroom was seethrough.

Mmmmm bathroom too small

The hotel is very tiny, but it’s perfect if you wanna sleep and rest sometime.

The rooms have no windows nor any ventilation system. It was humid and smelled like mold. We are told not to put on the AC in the rooms when we’re not in it but that makes it even worse. The rooms were so tiny we couldn’t fit with 2 people in it with their bags.

When you enter the hotel a really pungent smell hits you in the face. Not a great first impression. The common entrance/breakfast area looked clean but that unfortunately did not hold true for the room. It's absolutely tiny, you can't even open a regulary sized suitcase properly. The sheets had stains, all of them, so did the towels. The room is moldy because the bathroom is in the room and its walls don't actually separate it from the bedroom. So all the humidity is trapped in the room and you can see and smell that. If you take a shower you'll have to walk through the wet shower to get to the (now wet) toilet. I'm pretty sure the sink hadn't been cleaned and neither had the toilet. We only stayed one night, if we had booked more we would have moved to a different hotel for sure. For the money we paid we would expect clean sheets at the least.

Is way to small. The bathroom is uncomfortable, you can not use it without hurting yourself because of the little space.

Our room was TINY and definitely wasn’t fit for two people - we couldn’t even open up our suitcases.

WiFi wasn’t working for a couple of days. Our wet room/shower was constantly flooded so everything was damp and there was no windows to air it out. We were next to the 'pool' and there was a damp smell throughout.

We didn’t have our room cleaned once in 4 nights which made everything worse.

The rooms were tiny!

Rooms are really very small. It’s okay for 2-3 days. Hard if you have big luggage/suitcases that are heavy. You are climbing over each other. It would not be an issue but it rained 3/4 days we were in Cartagena, so the room felt damp the whole time with our wet clothes/no where to hang them.

Rooms are very secure but front door is manned by staff. Got caught outside in pouring rain for 5 mins. Felt awkward/bad making staff open the door whenever you want to leave or if you are coming back late.

Very small room

The room did not have a window (and this was not displayed on the web page), the room next door (literally) was under construction and they were working til 11 pm on a Saturday, with the noise and dirt that that brings (2 roaches). On top of this, the reception was room for small gatherings of people drinking until 5 am each day, making noise and screaming. That was frankly the most annoying thing of all, because we could not rest properly to enjoy the day after.

It was not clean. There was someone else's hair in the shower, false eyelashes in the bed and a suspicious white stain on the bed frame.

Terrible Experience: Hygiene Issues, No Hot Water, and Insecurity

I recently visited this hotel and stayed for one night instead of three initially planned. Unfortunately, my experience was far from acceptable.

First, the hygiene was abysmal. There was a strong, unpleasant smell of humidity throughout the room that made it uncomfortable to stay in. To make matters worse, I found urine on the toilet seat upon arrival, which clearly shows a lack of proper cleaning and care for the rooms.

Secondly, there were significant security concerns. The window in my room was broken and wouldn’t close properly, leaving it exposed to the outside. Since the window faced a parking lot, this made me feel unsafe.

The room also didn’t have hot water, which is simply unacceptable for any hotel. After raising these issues with the management, and mentioned that I have booked another hotel for the remaining nights (2), they refused to reimburse. Instead, they wanted to offer me a complementary tour that I refused. Then, they proceeded to give me 150,000 COP in cash and asked me not to post a review, which speaks volumes about their lack of professionalism.

I would not recommend this hotel to anyone due to the combination of hygiene, security, and service issues. Save yourself the hassle and look elsewhere.