Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Excellent breakfast
Cons:
Limited food variety
Some restaurant issues
Higher restaurant prices

Categories

Cleanliness
9.18
Overall cleanliness was mentioned positively, but there were complaints about the restaurant's hygiene.
Service
10
Staff were friendly and efficient; positive remarks on service quality and attentiveness.
Location
10
Consistently praised for its excellent location near hiking opportunities.
Room Quality
9.18
Rooms were generally described as comfortable and spacious, with high praise for beds.
Amenities
9.18
Good amenities noted, though some guests found them limited.
Value for Money
8.68
Some reviews suggest prices could be better aligned with the offerings.
Food and Beverage
8.18
Mixed reviews on food quality; highlighted complaints about the restaurant experience.
Overall Experience
10
Guests reported a highly satisfying overall experience, exceeding expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:29

Property Description

Luxurious Accommodation
Serras Andorra offers 57 spacious and bright rooms and suites designed for your well-being, most with stunning mountain views and a balcony or terrace.

Culinary Excellence
Indulge in a gastronomic experience curated by our Michelin Star chef, Marc Gascons, in various hotel spaces. Whether in the restaurant overlooking Grandvalira, the Lounge Bar, or on the terrace, savor the finest quality products.

Convenient Location
Situated in the Vall d’Incles region with picturesque views of the Grandvalira mountains, our 5* GL hotel is just a short drive from Pas de La Casa and Andorra La Vella. Free transport to Grandvalira Ski Resort in winter and hiking trail starting points in summer adds to the convenience.

Experience luxury, fine dining, and convenience at Serras Andorra. Book your stay now!

Important information:

Children under 2 years old can stay for free in the room. All requests are subject to the room category. Meals or extra services required are not included and should be paid at the hotel.

Parking fees are EUR 25 per day, per car. We require advance booking. Please contact the property directly.

During the high season period from December 19 to – January 5, we require 100% deposit prepayment in advance upon booking. From January 29th to february 28th we require 100% deposit prepayment in advance upon booking in order to guarantee the reservation.

The New Years Eve Gala Dinner is mandatory for all guests staying on 31 December, prices are not included in the accommodation. Events team will contact you in order to pre-book.

When booking 7 rooms or more, different policies and additional supplements may apply.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 622 reviews
Cleanliness: 9.18
Service: 10
Location: 10
Room Quality: 9.18
Amenities: 9.18
Value for Money: 8.68
Food and Beverage: 8.18
Overall Experience: 10
M
Mireia • family_with_children • es
10
Perfecte
Pros:

Tot

Cons:

Res

2026-10-16 • via Nuitee
D
David Vallverdu Cortada • family_with_children • es
10
2026-10-14 • via Nuitee
C
catalina • extended_group • es
10
Excelente Volveremos!!!
Pros:

Excelente atencion , estan en cada detalle, Muy buena presisposión en todo!!

2026-10-14 • via Nuitee
J
Jiawei • couple • cn
9
舒适温馨的酒店
Pros:

我们在这个酒店住了一晚，可能是淡季，住宿的客人并不多。酒店的服务人员很热情，无论是前台还是餐厅的服务人员，人都非常好。早餐和晚餐也都非常可口。这个酒店离Vall d’Incles山谷很近，去山谷里徒步很方便。

Cons:

设施看上去稍微有点陈旧。其余一切都很好。

2026-10-12 • via Nuitee
M
Marques • solo_traveller • es
10
Hotel 10/10 en Andorra
Pros:

Magnifico hotel en Andorra. El interior decorado con muchisimo gusto y la atención de maxima calidad. Nos sentimos muy cuidados y nuestra perrita tambien. ¡Volveremos seguro!

Cons:

No hay ninguna queja

2026-10-11 • via Nuitee
A
Alexandra • family_with_children • ro
10
Pros:

Everything was absolutely outstanding, and the hotel looks even better in person than it does in the photos on the website. The cleanliness was impeccable, the service excellent, and the staff wonderful. Everything was truly exceptional and absolutely flawless. We couldn’t have asked for a better experience.

2026-10-07 • via Nuitee
P
Philippe • family_with_children • fr
7
2026-09-18 • via Nuitee
T
thtt • couple • es
5
2026-09-17 • via Nuitee
F
FERNANDO • family_with_children • es
9
2026-09-08 • via Nuitee
M
maryline • couple • fr
10
2026-09-08 • via Nuitee
L
Luca • family_with_children • fr
10
2026-09-05 • via Nuitee
S
Salame • family_with_children • es
9
Pros:

A destacar la atención de Gerard. Tuvimos un problema y nos ayudó con mucha diligencia y amabilidad.

2026-09-02 • via Nuitee
J
Jessica • family_with_children • es
10
2026-09-01 • via Nuitee
M
mireia • family_with_children • es
9
Muy bien, nos sentimos como en casa.
Pros:

El trato genial, la habitación familiar, los desayunos, el ambiente. Muy bien.

Cons:

El kids club muy oscuro y sin agenda de actividades (solo cine a las 18h).

2026-08-31 • via Nuitee
A
Aleix • couple • es
10
2026-08-30 • via Nuitee
A
Alexandra • couple • gb
2
2026-08-30 • via Nuitee
A
ANTONIO • family_with_children • es
10
Genial
Pros:

En general todo,excelente la atención

Cons:

El restaurante el vino demasiado caro para la calidad que tienen,hay que mejorar los vinos sobre todo la cata de Rioja ,pocos y caros,no compensa con lo buena que está la comida

2026-08-23 • via Nuitee
J
Jane • couple • es
10
We had an amazing time made even more special because of the warmth of the staff welcome!
Pros:

The breakfast was delicious and we loved the location!

2026-08-23 • via Nuitee
S
Suidan • solo_traveller • il
5
2026-08-21 • via Nuitee
S
Susan • solo_traveller • gb
10
Perfect stay
Pros:

Lovely hotel, great room, good facilities,

2026-08-21 • via Nuitee