Crystal Suites

Hotels
7.4 (755 reviews)
5th Circle, towards King Abdulla Gardens , Amman , jo

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Poor breakfast
Rude staff
Room repairs needed

Categories

Cleanliness
7
Mixed sentiments detected; some reviews mention cleanliness positively while others express issues with maintenance.
Service
8
Staff are generally described as friendly and helpful, though there were mentions of rude service from some individuals.
Location
8.5
Location is frequently praised as convenient and nice.
Room Quality
6.5
Some rooms are mentioned as small or needing repairs, but a few reviews show satisfaction.
Amenities
7.8
Amenities received some positive feedback, but specific issues on maintenance were highlighted.
Value for Money
7.5
Value perceived as fair, but breakfast and room quality detract from the overall value perception.
Food and Beverage
6.5
Breakfast quality is criticized, described as lacking variety and poorly served.
Overall Experience
7.4
Overall experience is seen as decent, with several aspects balancing out to make it a reasonable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:44

Property Description

Modern Rooms with Convenient Amenities
Crystal Suites, located at the Fifth Circle in Amman, offers modern air-conditioned rooms with flat-screen TVs. Each room comes with satellite TV, a fridge, and a DVD player. Some rooms even feature a kitchenette and a cozy seating area for your comfort.

Delicious Dining Options and Essential Services
Indulge in a mix of local and international cuisine at our on-site restaurant and kickstart your day with a delicious buffet breakfast. With a 24-hour reception, laundry service, currency exchange, and car rental facilities, we ensure all your needs are met during your stay.

Prime Location for Sightseeing
Conveniently situated just a short 15-minute drive from the iconic King Abdullah Mosque and the Jordan National Gallery of Fine Arts, Crystal Suites is the perfect base for exploring the cultural gems of Amman.

Book your stay at Crystal Suites now for a memorable experience in the heart of Amman.

Important information:

Please check visa requirements before traveling.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 10 years old stay for JOD 5 per person per night when using an existing bed.
    Children from 11 years old to 17 years old stay for JOD 10 per person per night when using an existing bed.
    People 12 years old and over stay for JOD 10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 755 reviews
Cleanliness: 7
Service: 8
Location: 8.5
Room Quality: 6.5
Amenities: 7.8
Value for Money: 7.5
Food and Beverage: 6.5
Overall Experience: 7.4
H
Haidar • extended_group • gb
9
2026-02-12 • via Nuitee
O
Othman • couple • sa
6
مكان للنوم فقط.
Pros:

الموقع الجغرافي

Cons:

متهالك وباين عليه انه قديم ويحتاج له تجديد

2026-02-09 • via Nuitee
A
Amjd • couple • sa
10
Pros:

مكان وموقع ممتاز

2026-01-31 • via Nuitee
M
Moussaidi • couple • ma
10
Pros:

ليس جيدا

Cons:

قديم جدا مافي خدمات

2026-01-31 • via Nuitee
R
Rami • solo_traveller • ps
9
Pros:

Everything

Cons:

Nothing

2026-01-30 • via Nuitee
M
Mondy • solo_traveller • eg
5
2026-01-27 • via Nuitee
A
AKEEL • solo_traveller • ca
1
Not recommended, check something else
Pros:

Just the staff , very helpful friendly

Cons:

Everything, not recommended

2026-01-27 • via Nuitee
A
Ash N • solo_traveller • ca
4
Bad experience
Pros:

I was around 12 PM instead of 1 PM.

Cons:

The furniture is old and heavily worn. Some electrical cables in the room were left exposed, which felt unsafe. The breakfast was very poor in quality and selection.
During check-in, the staff member was distracted, having a personal conversation with a friend instead of focusing on guests. The key card failed twice, and on one occasion the security alarm was triggered. I had to return to the front desk two separate times to resolve the issue because the staff member was not attentive.

Me and the room next to me are separated by a door and I had to endorse their noise the whole day and night.
Additionally, the TV did not work, and the room phone was also out of order.
This was my second stay at the hotel. My first visit was good, but the service and overall quality have clearly declined.
What concerns me most is that I noticed multiple guests being asked to pay extra Jordanian Dinars at checkout. I had already made my reservation through Booking.com and paid at the front desk before checking in, so this raised serious concerns. It made me question whether this practice is legitimate or if something inappropriate is happening.

2026-01-27 • via Nuitee
Y
younis • solo_traveller • ps
8
2026-01-25 • via Nuitee
K
Khasho • solo_traveller • il
8
2026-01-22 • via Nuitee
نايل • couple • sa
1
Pros:

لا يوجد

Cons:

المكان سيء ولا يوجد تكييف ولا يوجد لديهم الدفع كاش والنظافة سيئه

2026-01-21 • via Nuitee
M
Mohammad • family_with_children • jo
10
2026-01-20 • via Nuitee
S
saleh • family_with_children • ps
10
2026-01-20 • via Nuitee
L
Layth • family_with_children • iq
10
2026-01-20 • via Nuitee
محمد حسن • solo_traveller • sa
10
أقامه كانت ممتازه وجميله
Pros:

ما شاء الله مرتب تعامل الموظفين راقي خاصه الشاب محمد في المساء قمه في الاحترام والتعامل والله اني قولت له من فضلك صحيني الفجر عندي سفر بنفسه جاني علي الغرفه بحمص ولبنه وقالي حتي تفطر قبل السفر جزاه الله خيرا
شكرا جزيلا لكم

2026-01-19 • via Nuitee
M
Mohamed • solo_traveller • eg
7
استقبال رائع ترحاب و ابتسامة والخدمة جيدة اتمني ان نكون افضل شكرا
Pros:

موظفين الاستقبال ودودين ومبتسمين وكذلك العاملين بالمطعم تيست الاكل ممتاز ودي مش اول مرة انزل في الفندق و مش هاتكون اخر مرة لكن زيارتي السابقة في ٢٠٢٤ كانت افضل من الاخيرة

Cons:

حمام الغرفة كان سئ جدا و الاجهزة تحتاج الي صيانه و خاصة الثلاجة كان صوتها مزعج جدا ، خدمة العرف لازم تكون احسن من كدة و كمان طعام الافطار كان محدود في الاصناف

2026-01-19 • via Nuitee
T
Tareq • solo_traveller • ps
10
2026-01-19 • via Nuitee
H
hf • couple • ba
7
Pros:

Breakfast was good and the staff is friendly. The furniture in the rooms is nice.

Cons:

The rooms were so dirty that we suspected that the sheets had not been changed at all. When I asked for them to change my sheets, they promised to do so, but the next day they just stretched them. The floor had not been mopped and was full of dust. The bathroom was relatively clean. The sofa covers were stained. The receptionist told us that he would provide us with a transfer from the airport for 35 JOD and when we agreed, he said that it would still cost 50 JOD.

2026-01-19 • via Nuitee
M
Mohammed • solo_traveller • jo
1
2026-01-19 • via Nuitee
M
Mohammed • solo_traveller • jo
10
2026-01-18 • via Nuitee