Souphattra Heritage Vientiane

Hotels
9.3 (127 reviews)
140 Watchan Village, Quai Fa Ngum Road, Hom 5, Chanthabouly Destrict , Vientiane , la

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Delicious food
Cons:
Check-in issues
Cleanliness concerns

Categories

Cleanliness
8.51
Some cleanliness issues mentioned, particularly in relation to the failure to check in.
Service
9.48
Staff were generally cited as friendly and helpful, although some service issues noted during check-in.
Location
10
Great location mentioned in multiple reviews, ideal for accessing the city and nearby attractions.
Room Quality
9.47
Rooms described as immaculate and comfortable, few complaints noted.
Amenities
8.5
Amenities received mixed comments; some amenities satisfactory but some areas need improvement.
Value for Money
9.46
Good value for money based on reviews about dining and overall comfort.
Food and Beverage
9.51
Food generally praised, with many reviews highlighting the quality of breakfast and dinner.
Overall Experience
9.49
Overall experience rated highly, despite a few minor service issues impacting individual scores.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:33

Property Description

Luxurious Accommodations
Indulge in 5-star luxury with pool views, terrace access, and top-notch amenities in each air-conditioned room.

Gastronomic Delights
Savor a variety of cuisines including American, Chinese, and Mexican at the on-site restaurant with a vegetarian option available.

Convenient Location
Explore nearby attractions such as Wat Sisaket and Hor Phra Keo, with Wattay International Airport just 4 km away.

To experience unparalleled luxury and comfort in Vientiane, book your stay at Souphattra Heritage Vientiane today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 4 years old stay for free when using an available cot.
    Children from 1 year old to 4 years old stay for free when using an existing bed.
    Children from 5 years old to 11 years old stay for US$30 per person per night when using an existing bed.
    Children from 5 years old to 11 years old stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 127 reviews
Cleanliness: 8.51
Service: 9.48
Location: 10
Room Quality: 9.47
Amenities: 8.5
Value for Money: 9.46
Food and Beverage: 9.51
Overall Experience: 9.49
C
Caroline • couple • gb
7
Lovely hotel and staff shame the room was small and the shower sub standard for the high price
Pros:

Beautifully maintained and clean hotel. Really good breakfast and the staff were all lovely

Cons:

The room was on the small side, very little room to move around
She shower was in an old roll top bath with a cheap plastic shower curtain and impossible not to flood the whole bathroom

2026-01-30 • via Nuitee
N
Nicholas F. • couple • mc
10
Ravi de la découverte
Pros:

L'architecture, l'emplacement et le personnel.

Cons:

Le restaurant situé au rez de chaussée qui devrait être à mon avis, repensé, réévalué. Deux restaurants dans un zone remplie de restaurants? Pourquoi pas un beau spa/ gym ?

2026-01-28 • via Nuitee
M
marc7511 • couple • fr
10
Séjour de rêve
Pros:

Rien à dire, tout est parfait, trois jours très agréable à Vientiane

Cons:

D’être obligé de partir..

2026-01-17 • via Nuitee
O
Ophelie • solo_traveller • fr
9
Ce sejour m a donne une excellente impression de Ventiane
Pros:

Le cadre le personnel l acceuil le diner

Cons:

Le petit dejeuner

2026-01-14 • via Nuitee
B
Bettina • couple • de
9
2026-01-13 • via Nuitee
S
sandra • family_with_children • hk
5
Nice but clealy not a 5 stars hotel
Pros:

The hotel is very nice and quiet . The location is perfect and few minutes' walk from night market.
The rooms are very nicely decorated and the bathrooms are very pleasant.

Cons:

The staff are not at all up to the standard of a 5-star hotel; they are lovely but very quickly overwhelmed.
Breakfast is adequate but offers a limited and varied selection; the breakfast room is too small to accommodate all the guests.
Staff are completely absent around the pool.
Upon arrival, we had lunch at the hotel restaurant. The service was erratic; the last person received their meal only after everyone else had finished. When it came time to choose dessert, we were told cakes were on display so we could make our selection. The waiter then pulled out large, mass-produced "American Style" cakes from their boxes... so forget about "homemade."
Another unpleasant surprise was the use of plastic straws, despite the hotel claiming to be concerned about environmental issues and charging US$20 for a laundry bag if you keep it.

2026-01-12 • via Nuitee
D
Daniel • extended_group • fr
9
A very comfortable and enjoyable stay overall!
Pros:

Very nice hotel, great location, charming staff, great value for money !..

Cons:

If the Level of English for the staff interacting with guests is quite good at the reception, it could be improved for other areas, namely restaurants, in order to avoid repeated misinterpretation regarding the orders..
Also, additional lying beds by the pool would be welcome!!

2026-01-01 • via Nuitee
F
Federico Paolo • couple • it
10
We had a perfect stay in Vientiane. The hotel is amazing and its position in the heart of the city
Pros:

Perfect stay in Vientiane

Cons:

- position
- service
- staff
- rooms
- pool
- no noise

2025-12-30 • via Nuitee
M
Melanie • couple • au
10
2025-12-28 • via Nuitee
V
Veronica • extended_group • it
8
2025-12-26 • via Nuitee
S
siobhan • couple • gb
10
2025-12-12 • via Nuitee
P
Paola • solo_traveller • ch
9
Excellent boutique hotel with friendly staff and amazing breakfast
Pros:

Excellent location, the property is a heritage building tastefully modernized

Cons:

Nothing

2025-12-10 • via Nuitee
B
bruno • extended_group • fr
10
Super hôtel
Pros:

Très bel Hôtel de ville au charme certain
Personnel aux petits soins malgré des défauts de formation mais ce n est pas leur faute
Dîner au bar excellent et peu cher vu l endroit
Petit déjeuner parfait

Cons:

Erreur de nom à la réception d ou erreur de facturation que nous avons corrigé entre nous
Problème de management mais pas du personnel

2025-12-03 • via Nuitee
C
Christopher • solo_traveller • ie
1
Worst check in ever experienced
Pros:

Would not let me check in,because I had no cash on me and told me I must find a cash machine to secure room

Cons:

No management and no one in reception

2025-12-03 • via Nuitee
F
Fernando • couple • it
10
Staff super gentile , vicino al centro , buona la colazione , bella la piscinaanche se andrebbe riscaldata
Pros:

Tutto

Cons:

Tutto perfetto

2025-12-02 • via Nuitee
A
ALAIN • family_with_children • fr
9
Parfait personnel attentionné calme très bon restaurant
Pros:

Petit déjeuner parfait
Dommage restaurant trop climatisé

Cons:

Restaurant trop climatisé

2025-11-20 • via Nuitee
M
Moritz • solo_traveller • de
10
2025-11-17 • via Nuitee
V
Valerie • solo_traveller • gb
10
Fabulous hotel
Pros:

Beautiful property with a small but welcome swimming pool. The staff were all wonderful and more than happy to help when asked. The room was immaculate and comfortable.

Cons:

Nothing

2025-11-16 • via Nuitee
J
Jorge • couple • es
10
2025-11-14 • via Nuitee
I
Isabelle • solo_traveller • fr
9
super hôtel central et confortable dans une maison un peu ancienne et charmante
Pros:

emplacement parfait. gentillesse du personnel aux petits soins. nourriture excellente. piscine un peu vite à l'ombre mais très agréable. chambre grande et très confortable

Cons:

la clim au petit déjeuner un peu fraiche. d'ailleurs, dommage que le petit déjeuner ne soit pas en terrasse au rdc à l'endroit du restaurant.

2025-11-13 • via Nuitee