Riverbank Hotel

Hotels
9.4 (53 reviews)
象山区苍松路3号 , Guilin , cn

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent staff service
Spacious and clean rooms
Good location
Cons:
Cleanliness issues with bathrooms
Breakfast variety could be improved

Categories

Cleanliness
8.49
Some reviews mention cleanliness issues, particularly with shower maintenance and the presence of insects.
Service
9.96
Reviews repeatedly highlight the exceptional service and friendliness of the staff.
Location
9.5
Guests appreciate the convenient central location, though it's not exactly in the city center.
Room Quality
9.45
Rooms are described as spacious, clean, and inviting, contributing to a positive stay.
Amenities
9.48
Amenities such as laundry facilities and breakfast offerings were appreciated, though breakfast variety has room for improvement.
Value for Money
9.44
Guests commented on good pricing and value relative to the quality of service and accommodations.
Food and Beverage
8.99
Breakfast received mixed reviews, with some fulfilling experiences but noted limitations in variety.
Overall Experience
9.86
The experience was overwhelmingly positive with high recommendations despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 18:18

Property Description

Convenient Location: Located just 1.4 km from Guilin Railway Station, with popular attractions like Zhengyang Pedestrian Street and Seven Star Park within a short distance.

Modern Amenities: Enjoy air-conditioned rooms with flat-screen TVs, free WiFi, and a safety deposit box for a comfortable stay.

Traveler-Friendly Services: Benefit from a 24-hour front desk, shuttle service, room service, and car rental facility for a hassle-free experience.

Book your stay at Riverbank Hotel for a memorable Guilin getaway amidst tranquil surroundings and top-notch hospitality.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.4
Based on 53 reviews
Cleanliness: 8.49
Service: 9.96
Location: 9.5
Room Quality: 9.45
Amenities: 9.48
Value for Money: 9.44
Food and Beverage: 8.99
Overall Experience: 9.86
L
Laeticia family_with_children gb
10
Strongly recommend
Pros:

Everything was perfect

Cons:

N/A

2026-01-20 via Nuitee
G
Gordon extended_group au
10
2026-01-20 via Nuitee
A
Andrea extended_group de
7
Ganz okay.
Pros:

Frühstück kostenfrei, dafür okay. Aber nach 5 Tagen fehlt die Abwechslung.

Cons:

Betten nur auf Anfrage bezogen. Fußboden zu nass, nicht nachgetrocknet.

2026-01-07 via Nuitee
R
rodrigo couple cl
10
Pros:

Good hotel to stay in Gulin.. the stuff even gives us gifts..

2025-12-18 via Nuitee
S
Shannon family_with_children au
9
Lovely staff with nice rooms
Pros:

We loved our stay at the Riverbank Hotel. The staff was so incredibly sweet! Upon arrival, we were given free breakfast vouchers (delicious spread), tokens for the grab machine) and upon departure, we were gifted cookies. The rooms appear to be renovated recently and are modern and comfortable with a small sitting area and trike for kids.

2025-12-15 via Nuitee
K
Ken extended_group hk
10
2025-11-30 via Nuitee
國信 family_with_children tw
10
Pros:

櫃臺服務很好
早餐環境很好

Cons:

2025-11-28 via Nuitee
A
Annie couple gb
10
Lovely staff, great sized room.
Pros:

The staff at the front desk were very lovely, the room was very clean and a great size (we booked a room with a king sized bed but the shower and rest of the space was also very large), and the breakfast included both Chinese and Western options.

Cons:

Nothing!

2025-11-13 via Nuitee
T
Tamara couple cl
9
Pros:

Habitación amplia y linda.
Desayuno variado.

Cons:

En las habitaciones contiguas la gente fuma con la puerta abierta, por lo que todo el pasillo huele a cigarro y el olor entra también a la habitación.
Está lejos de la ciudad antigua. Ofrecen transporte de ida con horario establecido, pero para volver puede ser complicado.

2025-11-11 via Nuitee
K
Karen family_with_children gb
9
We spent one night in Guilin whilst exploring the wider region. The hotel was perfect for our stay.
Pros:

The central location meant we could walk to shops and restaurants

2025-10-28 via Nuitee
E
Evgenii family_with_children ae
10
Pros:

Thank you so much Peggy. She is an administrator in this hotel. Peggy you are the best! Peggy helped our family and our friends all time. She organised us an amazing service. Found us the driver who was with us for 2 days and also helped us. Guys, you are really amazing, kind and always goes to help. I recommend everyone this hotel and the Team! We remember for us !

2025-10-28 via Nuitee
L
Li Mei family_with_children ch
9
Pros:

Sehr guter Service und Beratung

2025-09-20 via Nuitee
J
Jurian couple nl
8
Good value and location
Pros:

Friendly and helpful staff, one of the staff speaks good English and checked us in. The location is good with view on the Taohua Jiang river and food stores nearby. Good breakfast.

Cons:

The daily roomservice was nice but they did not clean the shower well I think. On day 3 we had some small moths in the bathroom, upon checking we found many small worms coming from the rubber shower mat. After cleaning it disappeared.In the breakfast room we spotted a roach, they're common for the area but still would prefer not to have them near our stuff. One the occassion we were a bit late for breakfast there were only leftovers.

2025-09-10 via Nuitee
J
jean-michel extended_group fr
9
Pros:

Idéalement situé au cœur de Guilin.
Chambre confortable et fonctionnelle.
L'hôtel met également lave linge et sèche linge à disposition.
Personnel très disponible et aidant.

Cons:

Le petit déjeuner était pour nous la seule ombre au tableau.
Pas suffisamment varié, les produits ne donnent pas une impression de qualité.

2025-08-30 via Nuitee
M
MARTINA couple it
7
2025-08-23 via Nuitee
S
Sébastien family_with_children fr
10
2025-08-23 via Nuitee
B
Bärbel family_with_children de
8
Very Friendly, reasonable Price
Pros:

Very friendly and helpful staff, very good Price with a nice breakfast, small hotel. Good Restaurant reccomendation in Walking distance. Organized a very good tour to the Rice terrasses.

Cons:

In some Parts of the hotel it could be a bit cleaner, but the Room was really clean.

2025-08-21 via Nuitee
N
Nitzan couple il
10
Simply wonderful
Pros:

We stayed for three nights, and the hotel felt brand new. The hallways were pleasantly scented, and the rooms were spacious, spotless, and inviting. The bed was large and luxurious, with a very comfortable mattress. There’s a well-equipped laundry room, which was extremely convenient, and the dining room serves a delicious and satisfying breakfast. While the hotel is not in the city center, it’s only a short distance away, and a Didi ride to downtown costs just a few shekels. We truly enjoyed our stay having tried several hotels during our trip, this one was by far the best. It met and even exceeded our expectations. Highly recommended!

Cons:

Nothing :)

2025-08-15 via Nuitee
C
Chee Weng family_with_children gb
9
Excellent service by the staff
Pros:

Excellent service by the staff. Very hospitable, friendly, polite and helpful. Located slightly away from Guilin centre (15-20in walk from the pagodas) and it's better cause the centre (in August) was utter chaos with jostling crowds and traffic and noise. I love that it's 2min walk from a local morning market that's full of authentic Chinese old-fashioned life.

Cons:

Local taxi drivers didn't know the location. But the reception did give out a card to use if hailing taxis. Only on first arrival, it would be harder to get to.

2025-08-12 via Nuitee
C
Carla couple it
8
Breve ma soddisfacente
Pros:

Stanze grandi e molto pulite. Staff gentile, parlavano fluentemente l’inglese. Abbiamo inoltre usufruito gratuitamente di lavatrice e asciugatrice.

Cons:

L’hotel è frequentato da molti cinesi, la sera anche fino a tardi si sentivano schiamazzare bambini nel corridoio

2025-08-10 via Nuitee