Girasole Suites

Room extremely old and dirty. Bed sheets were not changed from the previous rental. staff really rude. housekeeping knocked at the door 10 am to check what time we were leaving... Horrible experience

Limpeza , local sujo cheio de baratas

Subject: Horrible Experience at Castle Beach Hotel – Girasole Suite (5445 Collins Ave, Miami Beach)

My recent stay at the Girasole Suite in Castle Beach Hotel was an absolute nightmare from beginning to end. While I understand the villa is privately owned and rented, it is being marketed and operated like a hotel—meaning basic hotel standards should apply. Unfortunately, not only were these standards not met, but the treatment and conditions fell shockingly short of even basic expectations.

1. Unwelcoming and Unprofessional Front Desk

I arrived at 1:00 PM, two hours before the official check-in time. It’s common for hotels to allow early arrivals to store luggage and enjoy amenities while waiting. However, I was met with rudeness and outright hostility. I attempted to use an unattended luggage dolly—standard practice in hotels—but the front desk agent stopped me, took the dolly away, and refused to provide his name. Staff did not wear name tags, making accountability impossible.

2. Valet Parking Disaster

The valet experience was just as chaotic. Initially, I was told I could temporarily park and that the $38 fee would be adjusted once I checked in. Upon returning, a different valet attendant insisted I pay the full fee again for just two hours. Meanwhile, my car keys were misplaced—eventually found in a valet’s pocket. Several other guests were involved in similar disputes, showing this isn’t an isolated incident.

3. Misleading Room Description

The suite did not match the photos or description online. There were no two full-size beds downstairs as advertised, only two tiny, uncomfortable toddler like beds with thin 1-inch mattresses. One of my children was injured by an exposed metal bed frame. This is not only misleading, but dangerous.

4. Air Conditioning Issues

From the moment we entered, the villa was uncomfortably warm.

When I arrived the toilet was broken and I had to spend my 1st day of vacation making business calls. Lamp/lighting was broken. Bathtub was gross. Hand prints and food stains all on the walls. I have videos but can’t attach

Badkuip kon iets schoner

Que no me dejarán entrar las maletas , iba con niños y esperamos en el Hall casi 3 horas , quizás un poco de flexibilidad en algo tan simple como dejar las maletas mientras limpian el depto bajo nuestra responsabilidad obviamente

Использование паркинга. Требуется ждать по 20 минут свою машину

Son unos estafadores lo ponen a pagar la totalidad y luego piden más plata que para depósito pero.por ningún lado avisan que después del pago toca volver a consignar enrredan y se roban la plata y nunca entregan los códigos de entrada al apartamento lo peor

El apartamento tenía un Olor algo incómodo, no tenían cuchillo en la cocina, y el baño principal ya requiere una modernización.
Al igual que todo el tema de iluminación.

Hay que mejorar un poco el mantenimiento de los muebles