Ambiance Suites

Hotels
•
Kavia Hotels
7.9 (1726 reviews)
Avenida Tulum 227 Colonia Centro , Cancún , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean amenities
Cons:
Poor cleanliness
Room maintenance issues
Noise disturbances

Categories

Cleanliness
6.68
Several mentions of poor cleanliness and maintenance issues.
Service
8.65
Staff were noted as friendly and attentive in multiple reviews.
Location
8.69
Numerous reviews praised the excellent location of the hotel.
Room Quality
7.14
Mixed reviews on room quality; some highlighted issues with humidity and broken amenities.
Amenities
7.67
General satisfaction with amenities, though some issues mentioned with equipment.
Value for Money
8.13
Guests felt the price was reasonable for the service and quality provided.
Food and Beverage
8.18
Positive mentions of food quality, particularly breakfast.
Overall Experience
8.05
Overall stay was satisfactory for many, with a few notable inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:19

Property Description

Modern Suites with Entertainment

Discover a stay of comfort and entertainment at Ambiance Suites in central Cancún. Our air-conditioned suites feature flat-screen TVs, DVD players, and free Wi-Fi for your enjoyment.

Convenient Location

Located just a 5-minute drive from the nearest beaches, Ambiance Suites offers easy access to Cancún's major hospitals, clinics, and the Mega Shopping Centre, all within a short distance.

Helpful 24-Hour Reception

Our dedicated staff is available 24/7 at the reception to assist you with information on exploring Cancún. Book your stay now at Ambiance Suites for a memorable experience.

Important information:

When booking 3 rooms or more, as well as more than 3 nights, different policies and additional supplements may apply. Please note that If you want to check in sooner or later than the stipulated time, you can make a request. The property can not guarantee the room later the 6:00 PM without the guest informing the time of arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 1726 reviews
Cleanliness: 6.68
Service: 8.65
Location: 8.69
Room Quality: 7.14
Amenities: 7.67
Value for Money: 8.13
Food and Beverage: 8.18
Overall Experience: 8.05
R
rafael • couple • us
5
Pros:

Clean, well kept, fair price, convenient location

Cons:

Don't accept room #203. Right over the entrance, literally 10' away, and loud talking kept me awake until midnight. Also, NO HOT WATER. Reception desk said it takes a while to get hot. Over 12 minutes of full on shower and sink running and never got hot water.

2026-02-14 • via Nuitee
J
Jeniffer • extended_group • gt
9
Excelente ubicación
Pros:

La ubicación

Cons:

.

2026-02-13 • via Nuitee
L
leandro • couple • mx
9
Pros:

Servicio adecuado precio - calidad

Cons:

Estacionamiento

2026-02-12 • via Nuitee
W
Wilberth Ariel • couple • mx
10
Pros:

Buena ubicación y habitaciones amplias y cómodas

2026-02-11 • via Nuitee
I
Imed • family_with_children • fr
4
2026-02-11 • via Nuitee
P
Petronella • couple • nl
6
Pros:

Gewoon prima niets bijzonders maar voor een nacht na vlucht prima

2026-01-31 • via Nuitee
A
Adriana • couple • mx
10
me pareicio confortable y buen precio
Pros:

no hay mucho personal ara el desayu7no

Cons:

no contestan el numero telefonic que aparece en internet

2026-01-31 • via Nuitee
A
Alicia • extended_group • us
2
Pros:

There was no hot water, the bed was dirty and stinky, tv wasn't working properly.

Cons:

the area

2026-01-23 • via Nuitee
O
Omar • couple • mx
8
Bueno
Pros:

Ubicación

Cons:

No tenia Conexión a netflix

2026-01-20 • via Nuitee
R
Rosa • family_with_children • us
6
2026-01-20 • via Nuitee
J
Juan Manuel • couple • mx
10
Pros:

Amabilidad, comodidad, ubicación y al tener disponibilidad nos brindaron una habitación más grande sin ningún costo extra fue un gran detalle, gracias

2026-01-20 • via Nuitee
M
Mayra Elizabeth • extended_group • mx
10
Calidad, precio y servicios excelentes
Pros:

Calidad y servicio al cliente por un excelente precio

2026-01-19 • via Nuitee
L
Luis Gerardo • family_with_children • mx
9
Muy aguato
2026-01-19 • via Nuitee
Z
Zerlet • couple • mx
10
Pros:

La ubicación es perfecta.
Todos son muy amables.
Todo muy limpio y cuenta con todo lo que necesitas para un estancia comoda.

2026-01-19 • via Nuitee
O
OSCAR OCTAVIO • extended_group • mx
8
2026-01-19 • via Nuitee
C
Costantino • couple • mx
9
2026-01-18 • via Nuitee
L
leandro • couple • mx
9
Pros:

Limpieza y atención. La chica del restaurante super atenta y amable

Cons:

Todo bien

2026-01-17 • via Nuitee
S
Sanchez burguete • couple • mx
6
Pros:

La ubicación es muy accesible para las actividades que realice y la cercanía a la plaza es muy optima, el trató de los empleados fue muy bueno amables y asertivos con su servicio

Cons:

Que no hubo agua caliente en todo el día ni en la mañana del día siguiente, también el frigobar estaba chicloso y no enfrió en toda mi estancia

2026-01-14 • via Nuitee
R
Ross • solo_traveller • us
5
Pros:

Room was large, temperature was good, location very convenient for my purposes (visiting a dental clinic very close to the hotel). Staff was pleasant enough though seemed mildly disorganized.

Cons:

Very basic and plain across the bored. Room had a humid smell and feel to it.

2026-01-13 • via Nuitee
E
Elliot • solo_traveller • fr
9
2026-01-10 • via Nuitee