Hotel Cassendra

Hotels
8.2 (1335 reviews)
38/A, Rajapihilla Mawatha , Kandy , lk

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Beautiful views
Cons:
Limited breakfast options
Accessibility issues

Categories

Cleanliness
7.5
Several mentions of noise and cleanliness issues with towels and other materials in the building.
Service
8.7
Consistently praised staff, though some reviews mention the staff's lack of training in English.
Location
8
Mixed reviews about the location being hilly and inconvenient for some guests.
Room Quality
8.5
Rooms are described as spacious and comfortable with some luxury elements.
Amenities
8.5
New facility and good amenities despite some complaints about the lack of a lift.
Value for Money
8.2
Reviews indicate reasonable pricing for the quality provided.
Food and Beverage
7.8
Breakfast options limited, but some enjoyed the meal quality.
Overall Experience
8.4
Guests generally report a positive stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:28

Property Description

Luxurious Accommodation
Hotel Cassendra, a 4-star property in Kandy, offers a blend of comfort and style. Guests can enjoy spacious rooms with modern amenities, ensuring a relaxing stay.

Convenient Facilities
From a shared lounge to a restaurant, this hotel has everything to make your stay convenient. Benefit from free private parking, airport transfers, and a 24-hour front desk for all your needs.

Prime Location
Located near Kandy's top attractions like the Bogambara Stadium and Kandy City Center Shopping Mall, Hotel Cassendra is the perfect choice for travelers seeking both leisure and convenience.

Book now for an unforgettable stay at Hotel Cassendra in Kandy!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 5 years old stay for free when using an available extra bed.
    People 6 years old and over stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 1335 reviews
Cleanliness: 7.5
Service: 8.7
Location: 8
Room Quality: 8.5
Amenities: 8.5
Value for Money: 8.2
Food and Beverage: 7.8
Overall Experience: 8.4
A
Afraj • solo_traveller • lk
10
Pros:

Good Hospitality

2026-04-21 • via Nuitee
W
Wasantha • couple • au
7
Very good place to stay.
2026-04-19 • via Nuitee
N
Napaphon • family_with_children • th
9
2026-04-17 • via Nuitee
D
Dahanayake • solo_traveller • lk
7
2026-04-15 • via Nuitee
K
kiran • solo_traveller • in
10
Excellent stay
Pros:

Srilankan Omelette, and the service given by Chameera.

2026-04-10 • via Nuitee
K
karin • solo_traveller • il
10
Pros:

fantastic locaion. Great service. Very clean and reasonable price!!!.DILRUKSHI ,one of the workers was extremly nice and hepful

2026-04-09 • via Nuitee
S
Soorya Krishan • family_with_children • lk
8
2026-04-08 • via Nuitee
A
Abid Ali • couple • pk
8
2026-04-07 • via Nuitee
M
Max • couple • gb
10
Staff were informative subash was a great help from the reception.
Pros:

Kind staff and helpful. Madusanka went above and beyond to help me

2026-04-07 • via Nuitee
L
Lauren • extended_group • au
8
Yes I would stay again and recommend to others
Pros:

Staff pleasant and friendly helping you
Meals were good
Gave us umbrellas and helped us carry bags up the stairs
Good prices for food

Cons:

The step coming out of the room of 604. Needs to be painted yellow so people don’t fall over

2026-04-05 • via Nuitee
M
Michele • solo_traveller • au
10
Tranquillity
Pros:

Bed and room was very clean and comfortable. Staff went over and beyond to ensure I had a pleasant stay, especially Chameera. Everyone was so friendly and courteous. I couldn’t fault this hotel and highly recommended. Beautiful views overlooking Kandy especially at sunrise is spectacular.

2026-04-04 • via Nuitee
Радев • family_with_children • bg
10
Pros:

Beautiful hotel in a beautiful location. Perfect service, food and cleanliness. Extremely responsive staff who helped us in a difficult time for us. Special thanks to Chameera.

2026-04-04 • via Nuitee
D
Dhanashri • family_with_children • de
10
Pros:

Very large room, beautiful furniture.

2026-04-03 • via Nuitee
E
Elise • couple • fr
10
Great - sweet and short 🙏
Pros:

Very clean & very nice people & super helpful ! Dilrukshi thank you for the warm welcome !

2026-04-02 • via Nuitee
S
Suranimala • couple • lk
10
2026-04-01 • via Nuitee
J
Janitha • extended_group • au
10
Family Holiday
Pros:

The hotel Cassendra is in a very beautiful location and peaceful. The rooms were very comfortable and clean. The staff was nice and friendly, especially Dilrukshi! Highly recommended for a family or other stays. The food was really good and inviting.

Cons:

No elevator

2026-04-01 • via Nuitee
M
Maria • solo_traveller • se
9
2026-03-31 • via Nuitee
P
Peter • family_with_children • tr
10
A small hotel with a big heart
Pros:

The hotel is located a little way out of town, but has good views. We went for the english breakfast option which when the meal arrived was not quite what you would expect for an English breakfast but interesting!
I need to mention the lovely staff, Chamera,Dilrukshi,Pathum and Kasun who were truly amazing and welcoming.

Cons:

Nothing

2026-03-31 • via Nuitee
P
Posa • family_with_children • in
10
Pros:

Rooms are good and clean. The staff is approachable and very friendly.provided with good services.highlt recommendable for pleasant stay

Cons:

nothing

2026-03-30 • via Nuitee
S
Sanjay • couple • in
9
Good comfortable stay and cozy beds
Pros:

Location anf Breakfast , Courteous staff

Cons:

Nothing to be mentioned as we just stayed for a night

2026-03-30 • via Nuitee