Hotel Cassendra

Hotels
8.2 (1426 reviews)
38/A, Rajapihilla Mawatha , Kandy , LK

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Beautiful views
Cons:
Limited breakfast options
Accessibility issues

Categories

Cleanliness
7.5
Several mentions of noise and cleanliness issues with towels and other materials in the building.
Service
8.7
Consistently praised staff, though some reviews mention the staff's lack of training in English.
Location
8
Mixed reviews about the location being hilly and inconvenient for some guests.
Room Quality
8.5
Rooms are described as spacious and comfortable with some luxury elements.
Amenities
8.5
New facility and good amenities despite some complaints about the lack of a lift.
Value for Money
8.2
Reviews indicate reasonable pricing for the quality provided.
Food and Beverage
7.8
Breakfast options limited, but some enjoyed the meal quality.
Overall Experience
8.4
Guests generally report a positive stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:28

Property Description

Luxurious Accommodation
Hotel Cassendra, a 4-star property in Kandy, offers a blend of comfort and style. Guests can enjoy spacious rooms with modern amenities, ensuring a relaxing stay.

Convenient Facilities
From a shared lounge to a restaurant, this hotel has everything to make your stay convenient. Benefit from free private parking, airport transfers, and a 24-hour front desk for all your needs.

Prime Location
Located near Kandy's top attractions like the Bogambara Stadium and Kandy City Center Shopping Mall, Hotel Cassendra is the perfect choice for travelers seeking both leisure and convenience.

Book now for an unforgettable stay at Hotel Cassendra in Kandy!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.2
Based on 1426 reviews
Cleanliness: 7.5
Service: 8.7
Location: 8
Room Quality: 8.5
Amenities: 8.5
Value for Money: 8.2
Food and Beverage: 7.8
Overall Experience: 8.4
A
Alberto • family_with_children • it
10
Pros:

Fantastico servizio. Grazie soprattutto a Imantha e pathum per l'ospitalità e l'accoglienza riservata

2026-10-23 • via Nuitee
A
Ashwini Vinay • extended_group • in
10
Great breakfast, great service!
Pros:

Cassendra is a very well maintained resort. The staff are courteous and helpful, and extremely prompt with any requests.

The breakfast spread was excellent and substantial. They had sausages, eggs, pancakes, dosa with sambol, puri with aloo Gobi and dhal, a nice chicken curry, and fruits along with tea and coffee.

I would recommend this place.

2026-10-23 • via Nuitee
T
Tony • solo_traveller • de
9
Pros:

I enjoyed my stay here very much. The view is amazing. The hotel staff were very nice and attentive. Thank you.

2026-10-22 • via Nuitee
H
Harold • family_with_children • nl
8
2026-10-21 • via Nuitee
P
Pei Yun • extended_group • gb
8
Good value
Pros:

It’s clean and comfortable for a place within this budget

2026-10-20 • via Nuitee
M
MOHAMMAD SHAMS • family_with_children • bd
10
Pros:

We had a fantastic experience at Hotel Cassendra. The room was spacious, clean, and beautifully maintained, with a fascinating view that greeted us as soon as we opened the door. It was truly a delightful surprise and made our stay even more memorable.

A special thanks to Mr. Imantha at the reception, who was exceptionally kind, welcoming, and helpful. Even though the kitchen was already closed, he went out of his way to arrange food for us. This level of hospitality and personal care really made a difference.

We booked through Booking.com and were absolutely pleased with our choice. Highly recommended for anyone looking for a comfortable stay with beautiful views and genuinely warm hospitality in Kandy!

2026-10-19 • via Nuitee
M
Mustafa Jamal • family_with_children • bh
10
An exemplary showcase of service and hospitality in Kandy, Sri Lanka. One of our favorites.
Pros:

Easily the best property we stayed at in Sri Lanka (across Colombo, Kandy and Nuwara Eliya). The rooms and locations are beautiful, and the service will truly exceed your expectations. We loved the provision of a ceiling fan - it's so hard to get good ventilation going to dry anything out with central air conditioning. The room service was responsive, breakfast set menu (they were not offering a buffet during our stay due to low occupancy) was excellent, and overall, Cassendra is the place to be if you want to feel truly welcome and cared for in Kandy. It's also within easy walking distance (with a steep decline though) of the truly exceptional Timber Cabin restaurant at the Hotel Rivora which we highly recommend in Kandy. Keep in mind though that this is not Kandy city center and 20-30 minute walk with very steep declines is required if you want to stroll down to the Temple of the Tooth Relic etc.

Cons:

Just a minor issue that the bathroom was difficult to ventilate as there did not appear to be a fan in there.

2026-10-19 • via Nuitee
N
Naveena • solo_traveller • in
8
Pros:

Good hospitality and service. They have a cozy sitout area to enjoy the rain

Cons:

Didn't find it a 4 star hotel. So a bit of expectation mismatch. It is more like a 3 star hotel with 4 star rating.

2026-10-16 • via Nuitee
P
Pigeon Farm • extended_group • bd
10
I had a wonderful experience with Hotel Cassendra. Everything was well organized. Thanks Ms Dilouksh
Pros:

good

2026-10-16 • via Nuitee
S
Siddesh • extended_group • in
10
Dilrukshi best employee
Pros:

Best location

Cons:

Everything good

2026-10-16 • via Nuitee
O
Olivia • family_with_children • gb
6
Great rooms, poor internet
Pros:

Bright rooms and hotel
Bathroom was good

Cons:

Really poor Internet, basically had none and location up a hill

2026-10-15 • via Nuitee
L
LB private tours • couple • lk
10
Nice Stay with Hotel Cassendra
Pros:

Nice hotel & Staff is really nice.. Special thanks to Dilrukshi , Kaushalya & Kasun they were incredible during the from beginning to end .. Really nice stay ...

2026-10-15 • via Nuitee
M
Melek Merve • family_with_children • tr
9
Pros:

Dilkushi the receptionist took great care of us. Kasun from housekeeping very attentive. Pathum (Restaurant service) very kind and friendly.

Cons:

Slow service in the restaurant and not having wider coffee selection.

2026-10-14 • via Nuitee
R
Raisul Islam • extended_group • gb
10
2026-10-13 • via Nuitee
H
Habeeb • extended_group • lk
7
Pros:

We have a lovely time there. We were welcomed warmly and the hotel had really nice rooms.
Imantha and Kaushalya served us warmly throughout our stay. Special thanks to them.

2026-10-12 • via Nuitee
S
samarakoon • solo_traveller • lk
10
Comfortable Stay with Friendly Staff
Pros:

The room was clean and comfortable, the young staff were friendly and helpful, and the atmosphere was pleasant. I appreciated the good hospitality and enjoyed our stay.

Cons:

We did not have any major dislikes. Overall satisfied with our stay.

2026-10-10 • via Nuitee
S
SujithW • family_with_children • lk
7
Overall OK
Pros:

Breakfast: It met my expectations, and the staff were extremely friendly and attentive. They addressed all my queries promptly and professionally. A special mention goes to Imantha at the front office and the other young lady who was on the evening shift on the 3rd of October, both of whom provided excellent service and made my stay even more pleasant.

Cons:

parking..

2026-10-09 • via Nuitee
J
Johanna • extended_group • fr
10
Pros:

Excellent séjour ! L'hôtel est top, la cuisine est délicieuse et un grand merci à Imantha et Dilrukshi pour leur accueil si gentil. Je recommande !

2026-10-07 • via Nuitee
A
Agrima • solo_traveller • in
8
2026-09-19 • via Nuitee
A
Arjun • solo_traveller • in
9
2026-09-17 • via Nuitee