Hotel Cassendra

Hotels
8.2 (1387 reviews)
38/A, Rajapihilla Mawatha , Kandy , lk

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Beautiful views
Cons:
Limited breakfast options
Accessibility issues

Categories

Cleanliness
7.5
Several mentions of noise and cleanliness issues with towels and other materials in the building.
Service
8.7
Consistently praised staff, though some reviews mention the staff's lack of training in English.
Location
8
Mixed reviews about the location being hilly and inconvenient for some guests.
Room Quality
8.5
Rooms are described as spacious and comfortable with some luxury elements.
Amenities
8.5
New facility and good amenities despite some complaints about the lack of a lift.
Value for Money
8.2
Reviews indicate reasonable pricing for the quality provided.
Food and Beverage
7.8
Breakfast options limited, but some enjoyed the meal quality.
Overall Experience
8.4
Guests generally report a positive stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:28

Property Description

Luxurious Accommodation
Hotel Cassendra, a 4-star property in Kandy, offers a blend of comfort and style. Guests can enjoy spacious rooms with modern amenities, ensuring a relaxing stay.

Convenient Facilities
From a shared lounge to a restaurant, this hotel has everything to make your stay convenient. Benefit from free private parking, airport transfers, and a 24-hour front desk for all your needs.

Prime Location
Located near Kandy's top attractions like the Bogambara Stadium and Kandy City Center Shopping Mall, Hotel Cassendra is the perfect choice for travelers seeking both leisure and convenience.

Book now for an unforgettable stay at Hotel Cassendra in Kandy!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 5 years old stay for free when using an available extra bed.
    People 6 years old and over stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 1387 reviews
Cleanliness: 7.5
Service: 8.7
Location: 8
Room Quality: 8.5
Amenities: 8.5
Value for Money: 8.2
Food and Beverage: 7.8
Overall Experience: 8.4
D
DonPapy • solo_traveller • ch
10
Pros:

Belle chambre avec vue sur Kandy. Propre avec une grande douche et un grand lavabo. Les lits étaient propres et confortables. Le personnel, notamment Dilrukshi et Kasun, a été très accueillant et nous a bien conseillés lorsque nous avons eu des questions. La TV possède une grande variété de chaînes de télévision, notamment britannique et américain.

Cons:

Pensez à prendre des adaptateurs UK ou impériales car les chambres ne sont pas dotées de prises universelles.
Dommage que la TV ne possède pas youtube.

2026-07-11 • via Nuitee
J
Jeremy • solo_traveller • us
7
Nice hotel, just a little far do me
Pros:

Nice hotel at the very top of Kandy, I probably should have looked into the location more. It was a beautiful place to be but made Kandy really only reachable but Tuk Tuk, only a 15 minute walk to town but it is straight up and down a hill.

2026-07-11 • via Nuitee
R
Raghupriya • extended_group • au
10
The stay was comfortable, staff were courteous, food was nice
Pros:

The property was well maintained, clean and the staff were very friendly. The rooms were exactly the way they are shown on the photos.

Cons:

Though it was not much of a hassle for us, the property does not have a lift. Elderly people might find it difficult to climb the stairs.

2026-07-09 • via Nuitee
S
Sisira • family_with_children • lk
10
This stuff is really good Dilrukshi are nice girl ❤️
2026-07-07 • via Nuitee
T
Theekshana • solo_traveller • lk
10
Pros:

We had a wonderful stay at Cassendra hotel. The rooms were clean, comfortable, and well maintained, and the overall atmosphere was relaxing. The staff were friendly and always willing to help.

A special thanks to Dilrukshi at the reception for her exceptional hospitality. She was welcoming, professional, and very helpful throughout our stay. She made the check-in process smooth and was always ready to assist with any questions or requests, making our experience even more enjoyable.

2026-07-04 • via Nuitee
S
Speningson • couple • in
7
2026-07-04 • via Nuitee
S
Speningson • solo_traveller • in
6
2026-07-04 • via Nuitee
I
Imane • solo_traveller • fr
10
Pros:

I loved the hotel with its magnificent view, also it's clean, comfy and the staff is very welcoming and responded to our needs, a special thanks to Imatha who served us always with a smile.
For breakfast you can choose between Srilankan and English one, they were both delicious.
I think you def need a car or tuktok to arrive there, because it's steep and 7-10 far from downtown with car.

Cons:

Everything was ok

2026-07-03 • via Nuitee
I
Isara • couple • lk
9
Pros:

Cleanness and quiet environment

Cons:

Nothing

2026-07-03 • via Nuitee
N
nanda • solo_traveller • in
10
Pros:

All good 😊👍

Cons:

Nothing

2026-07-01 • via Nuitee
K
Krishanthini • extended_group • gb
8
2026-07-01 • via Nuitee
S
Samudra • couple • au
8
Front office staff and all the other members were very friendly and helpful.
Pros:

Beautiful place.

Cons:

Breakfast was served cold.

2026-06-30 • via Nuitee
M
MANUEL • couple • es
10
Espectacular vistas
Pros:

Vistas increíble. Limpio

2026-06-27 • via Nuitee
P
PoundSquare • solo_traveller • gb
10
2026-06-27 • via Nuitee
K
Kavithanchan • couple • lk
10
Pros:

Very clean, good food and staff are really friendly especially Dilrukshi, Pathum and Imantha.

2026-06-22 • via Nuitee
H
Harry • solo_traveller • au
10
Amazing
Pros:

Really clean, good location, good restaurant, and Dilrukshi was very helpful with everything!!

Cons:

Nothing

2026-06-18 • via Nuitee
U
Una • couple • ie
10
2026-06-18 • via Nuitee
L
Luis • couple • pt
9
2026-06-18 • via Nuitee
S
Supriya • couple • ae
10
Great stay, great experience
Pros:

Excellent rooms

Cons:

Bit far from centre

2026-06-17 • via Nuitee
N
Nerissa Dolor • solo_traveller • ph
10
Amazing
Pros:

Everything. The location, service, cleanliness and beautiful room.

Cons:

The AC is low

2026-06-15 • via Nuitee