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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Massage services
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Packed lunches
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Table tennis
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Currency exchange
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Public Bath
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Outdoor furniture
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Shallow end
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Spa/wellness center services
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Steam room
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Mobile app for room service
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Supervised childcare/activities
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Free pool cabanas
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Games
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Health or beauty spa nearby
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Swimming nearby
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Hosted evening meal (reserve)
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Electric bicycle charging station
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Oceanfront Property
Breathtaking Views: Enjoy panoramic views of Acapulco Bay and the Pacific Ocean from our highest point at Brisas Marqués.
Upscale Amenities: Relax in guest rooms with sea views, private pools in select suites, and top-notch facilities like a gym, business center, and massage services.
Culinary Delights: Indulge in traditional Mexican and South American cuisine at Terraza and Origen restaurants, or unwind with a variety of beverages at the Sunset bar.
Experience luxury and comfort at Encanto Acapulco. Book now for an unforgettable stay overlooking the stunning Acapulco Bay.
Please note that a service charge of MXN 437.71 per night is not included. Property will for it at check in.
Please note the Terraza restaurant offers breakfast service from 07:00 to 13:00 and lunch from 13:00 to 16:00; while the Origen restaurant offers service only from 16:00 to 23:00. The Sunset bar is open from 17:30 to 20:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
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Groups
No special conditions apply for groups.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 5 years old stay for free when using an existing bed.
Children from 6 years old to 11 years old stay for MXN 464 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
El hotel tiene un hermoso diseño moderno e impresiona por la amplitud de sus instalaciones y la vista. El personal es extremadamente amable.
Como suele ocurrir en México, el servicio deja mucho que desear. El personal simplemente no está bien capacitado, y se necesitan varios intentos antes de que finalmente se consiga lo que se desea. Esto no debería suceder en un hotel de este rango de precios.
Everything! Except the checkout.
Checkout. Staff was overwhelmed and a bit rude.
Habitación
Que no hubiese una frasada
Not what expected for the price, food expensive totally average
Reservations personel poorly trained
Premises poorly maintained
Amazing location and staff. They clearly have been working hard to get back in operation after the hurricane. And they largely succeeded - they are open when most others are not.
Still have work to do: no internet, phones or properly running air-conditioning. The hotel delayed our check in by almost 2 hours, offered to buy our lunch for making us wait, then failed to pay our lunch.
Arquitectura
I loved everything about the hotel !!! The view , the architecture, the location .
The amazing friendly staff ,as you arrive you feel welcomed into the best vacation !
Best breakfast menu I have ever experienced in Acapulco .
I spent 4 nights , should have stayed at least a week .
I will definitely plan to go back soon.
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