Royal Apartments

Hotels
7.9 (73 reviews)
NO 515, Sanasa Housing Project Top Pass, , Nuwara Eliya , lk

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Safety deposit box
Ironing service
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Friendly manager
Good value for money
Convenient location
Good food
Cons:
Cleanliness issues
Heating problems
Booking mishap

Categories

Cleanliness
5.29
Many issues with cleanliness were reported, including poor maintenance and cleanliness of the apartment.
Service
8.76
Manager was very friendly and helpful, but there were issues with booking confirmation.
Location
8.8
Location is convenient with easy access to main road, positively mentioned.
Room Quality
7.25
Rooms were stated to be comfortable but faced issues with heating.
Amenities
7.78
Basic amenities available, but certain aspects like heating and cleanliness were lacking.
Value for Money
8.74
Overall deemed worth the money based on positive remarks about value.
Food and Beverage
8.79
Breakfast was abundant and varied, with positive remarks on food quality.
Overall Experience
7.76
Mixed feelings with highlights on service and location but major concerns on cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 11:24

Property Description

Luxurious Accommodations
Royal Apartments offers elegant rooms with modern amenities like flat-screen TVs, private bathrooms, and balconies with stunning mountain views. Each room is tastefully decorated and provides a comfortable stay for guests.

Serene Surroundings
Surrounded by a lush garden and featuring a charming terrace, guests can relax and unwind in a tranquil environment. The garden views add to the peaceful ambiance, creating a perfect retreat from the bustling city life.

Convenient Location
Situated near popular attractions like Gregory Lake and Hakgala Botanical Garden, Royal Apartments provides easy access to key landmarks. Additionally, with free bikes available, guests can explore the beautiful Nuwara Eliya at their own pace.

Book your stay at Royal Apartments for a memorable and relaxing experience.

Check-in and check-out hours:
Check-out: 12:00 AM

Location

Guest Reviews

7.9
Based on 73 reviews
Cleanliness: 5.29
Service: 8.76
Location: 8.8
Room Quality: 7.25
Amenities: 7.78
Value for Money: 8.74
Food and Beverage: 8.79
Overall Experience: 7.76
A
Agnieszka family_with_children pl
1
2026-02-28 via Nuitee
M
Md. Shahnewaz family_with_children bd
9
Pros:

Bernard, the manager, is very friendly, helpful, and understanding. He allowed us to use the kitchen and cook food.

Cons:

Please double check with the owner on the dates and price. I personally called him, texted him, and got the confirmation of 2 rooms for 3 nights. But still he cancelled one after 2 days. We had to manage in one suite. I explained the whole details of our members. But somehow he made a mess. So, better double check with him before you go there.

2025-11-07 via Nuitee
M
Menuka Kalum solo_traveller it
10
Pros:

Struttura elegante e accogliente super consigliato !

2025-11-04 via Nuitee
J
John dilan family_with_children lk
10
One of my best apartment in nuwara eliya
Pros:

Everything is perfect very clean and comfortable.the manager is very friendly and honest.arranged us.a tasty foods.very genuine person.also rooms are very comfortable and clean view is stunning.i came only for one night and I extended it to another night.simply fabulous.

Cons:

Nothing.

2025-10-29 via Nuitee
M
Mohamed farzan family_with_children gb
7
2025-10-18 via Nuitee
D
Dinal Meecle extended_group lk
7
I will definitely consider this place for my next stay at Nuwara Eliya as well.
Pros:

Place is good, and also the caretaker is also nice. Overall the place is worth for the money.

2025-10-10 via Nuitee
S
Shanika family_with_children lk
5
Pros:

I like the location which we can easily enter to the main road.

2025-09-06 via Nuitee
O
Oscar family_with_children es
2
Pros:

El desayuno era abundante y variado. El señor de recepción fue muy amable.

Cons:

El apartamento tiene un mantenimiento muy deficiente, el agua caliente no funcionaba y aunque es agosto hace muchísimo frío. Sólo hay un pequeño calefactor en una de las habitaciones. Tiramos un colchón en el suelo de la habitación y dormimos todos juntos, yo no me quité la chaqueta La limpieza era peor de lo que nadie se puede imaginar, había colillas de otros huéspedes en el pollete de la ventana del lavabo y la cocina daba cosa tocar nada. No soy muy exigente pero este supera lo imaginable.

2025-08-16 via Nuitee
S
Stöter family_with_children de
8
Pros:

Die Wohnung war sehr groß und gut ausgestattet. Leider hatten wir schlechtes, kaltes Wetter, daher war er ein wenig kalt in der Nacht mit den dünnen Decken. Aber für eine Nacht i.O. Die Aussicht auf die Teefelder war toll.

2025-08-10 via Nuitee
K
Kevina family_with_children gb
4
Could have been so much better!
Pros:

**Location**: The apartments are ideally situated, offering breathtaking views of the lush greenery and nearby hills. It’s a perfect spot for those looking to relax and enjoy the serene beauty of Nuwara Eliya.

**Accommodation**: The apartments are spacious, clean, and well-furnished. I appreciated the comfortable beds and modern amenities that made my stay feel like a home away from home. The kitchen facilities were a bonus, allowing for some delightful home-cooked meals during my stay.

**Service**: The staff (especially Bernard!) were incredibly helpful and attentive. They went above and beyond to ensure that my needs were met, providing great recommendations for local attractions and dining options. Bernard deserves all the accolade for making us a beautiful dinner and brekky! And with a smile on at any time :)

**Atmosphere**: The overall ambiance of the Royal Apartments is cozy and inviting. It’s a great place to unwind after a day of exploring the beautiful sights of Nuwara Eliya.

In conclusion, I highly recommend Royal Apartments for anyone visiting Nuwara Eliya. Whether you're traveling with family or enjoying a romantic getaway, this place offers a perfect blend of comfort and hospitality.

Cons:

**Noise Levels**: One of the most significant drawbacks was the loud noise from parties that went on until past midnight. This was particularly challenging for our family, as we had a 2-year-old and elderly grandparents with us. It made it difficult for everyone to get a good night's sleep.

**Inadequate Amenities**: In one of the apartments, we found a lack of a fridge, which was quite inconvenient. Having basic kitchen amenities is crucial, especially for families requiring easy access to food storage.

**Cleanliness Issues**: We encountered dirty bedsheets in one of the rooms, which is simply unacceptable. Additionally, the sofa and carpets appeared unclean, detracting from the overall comfort of the space.

**Aged Decor**: The decor felt very dated, and the walls and paint were in need of a refresh. This made the atmosphere feel less inviting and more neglected than one would hope for in a holiday rental.

**Temperature Control**: The rooms were quite cold and smelled super musty, with noticeable gaps between the windows and doors that allowed drafts to enter. This made it uncomfortable, especially during the chilly nights in Nuwara Eliya.

**Hot Water Supply**: Lastly, we faced issues with the hot water supply, as the water ran cold during showers. This was quite disappointing and inconvenient, particularly when traveling with young children and elderly family members.

In summary, while Royal Apartments has potential due to its location, the noise, cleanliness, decor, and maintenance issues significantly impacted our stay. I hope management sorts this out for future guests.

2025-08-09 via Nuitee
H
Himali family_with_children ae
5
Pros:

Breakfast was ok.

Cons:

No warm water in the washrooms, room heating was not enough .

2025-08-01 via Nuitee
I
Iveta extended_group lt
5
Pros:

Rytinis vaizdas į arbatos laukus gražus.
Yra balkonėlis bei terasos vieta pasisedejimui. Buvo geriamo vandens aparatas. (Paprašius galite gauti džiovintuvą.)

Cons:

Nebuvo rankšluosčių, informacinėje lentoje teigė,kad taikomas papildomai mokestis už naudojimąsi lėkštėmis,nors nuomojamas visas apartamentas. Deje, stalo įrankių visiškai nebuvo. Taip pat nebuvo ir prausimosi priemonių.
Uodų tikimybe didelė,kad bus.naudoti tinklelį jei tik įmanoma.

2025-07-09 via Nuitee
I
Inshaf family with young children lk
7
Overall, nothing much to complain, Good caretaker, good food.
Pros:

The view was nice. The caretaker extremely nice, friendly and supportive. Food was great.

Cons:

Heating should be way better. Building seems a bit neglected. Water dripping in through the roof etc

2025-06-17 via Nuitee
R
Rmw family with young children lk
9
Superb
Pros:

Great location with amazing views. Hats off to Bernard for making the stay wonderful with a filling breakfast.

Cons:

The heater wasn't sufficient for two rooms and hot water wasn't available for a majority of our stay.
Hot water is definitely essential for a cold climate in the area. Hope it gets fixed.

2025-06-03 via Nuitee
A
Amalin family with young children lk
7
Good
2025-05-25 via Nuitee
R
Rajith group lk
10
Exceptional
Pros:

Perfect

2025-05-21 via Nuitee
A
Ashen with friends lk
10
Exceptional
2025-05-18 via Nuitee
A
Anton group ru
4
Well, definitely not the best place I’ve stayed at. Everything felt kind of worn out.
Pros:

On the bright side, the host (not the owner, just the person working there) was polite and genuinely tried to help us out. We asked for a $30 discount since we stayed three nights, but the owner only approved $10 off.

Cons:

Well, definitely not the best place I’ve stayed at. Everything felt kind of worn out. Right after we arrived, we ran into a couple of issues—first of all, there was no warm running water, so we had to go shower in the room next door. Then the kitchen pipe broke while we were doing the dishes and flooded the whole floor… and that actually happened twice.

2025-05-12 via Nuitee
N
Nipuna group lk
10
Exceptional
2025-05-06 via Nuitee
S
Satheesh young couple in
10
Exceptional
2025-04-21 via Nuitee