Hotel Casablanca

Hotels
7.4 (63 reviews)
Ollantaytambo , Ollantaytambo , pe

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Tour desk
Shuttle service (additional charge)
Public transport tickets
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Beautiful location
Spacious rooms
Friendly staff
Cons:
Inconsistent cleanliness
Limited breakfast options
Issues with hot water and service clarity

Categories

Cleanliness
6.48
Several comments noted issues with cleaning and upkeep.
Service
7.95
Mixed reviews, but generally positive interactions with staff.
Location
8.99
Many guests praised the beautiful views and proximity to attractions.
Room Quality
7.94
Spacious and modern rooms, though some issues with hot water were noted.
Amenities
6.97
Good amenities overall, but breakfast options were limited.
Value for Money
6.93
Some complaints about pricing and charges feel unclear.
Food and Beverage
6.48
Breakfast lacked variety and quality as noted by several guests.
Overall Experience
7.45
Overall positive experiences with significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 02:26

Property Description

Mountain Views and Garden Terrace
Enjoy breathtaking mountain views from the comfort of your room or relax in the garden terrace at Ollantaytambo Suite.

Comfortable and Convenient Rooms
Each air-conditioned room comes with free WiFi, a private bathroom, and a balcony with a garden view. Guests can also make use of the desk and kettle provided in the rooms.

Exceptional Service and Amenities
Indulge in a delicious continental or American breakfast and take advantage of the 24-hour front desk service at Ollantaytambo Suite. Additionally, benefit from the paid airport shuttle service for a hassle-free arrival and departure experience.

Book your stay at Ollantaytambo Suite now for a memorable and relaxing experience.

Important information:

This property will not accommodate hen, stag or similar parties.
Managed by a private host

Check-in and check-out hours:

Location

Guest Reviews

7.4
Based on 63 reviews
Cleanliness: 6.48
Service: 7.95
Location: 8.99
Room Quality: 7.94
Amenities: 6.97
Value for Money: 6.93
Food and Beverage: 6.48
Overall Experience: 7.45
E
Elena • solo_traveller • pe
3
2025-10-16 • via Nuitee
R
Ricardo Yang • solo_traveller • cn
8
Cons:

water is not hot enough for shower

2025-10-08 • via Nuitee
R
Ricardo Yang • solo_traveller • cn
8
2025-10-08 • via Nuitee
E
Elena • extended_group • pe
7
2025-10-01 • via Nuitee
D
Dylan • solo_traveller • pe
8
2025-09-28 • via Nuitee
P
PABLO • solo_traveller • pe
4
2025-09-16 • via Nuitee
E
Emelyn • solo_traveller • ie
10
Good night sleep!
Pros:

Location wise it was lovely.

Cons:

The communication with the lady when I arrived but it was
Sorted eventually re:form of payment through the machine and the owner came by late afternoon and all were grand.

2025-09-14 • via Nuitee
P
patricia • family_with_children • cl
6
Pros:

Ubicacion y vistas

Cons:

Nunca asearon habitacion, horario desayuno partio tarde.

2025-09-11 • via Nuitee
M
Marcelo • extended_group • ar
10
Pros:

Todo. Más que recomendable. Buena ubicación. Las instalaciones perfectas. Un jardín alucinante, lastima que uno va con poco tiempo. Un jardín con vista a la montaña para sentarse y disfrutar de esa vista

Cons:

Nada. Todo estuvo excelente.

2025-09-06 • via Nuitee
J
joana • solo_traveller • pt
4
2025-09-05 • via Nuitee
K
Katty • extended_group • pe
4
Cons:

hay que caminar para entrar al hotel cargando las maletas, esta lejos de la estación del tren.
Deje olvidado algo volví y me dijeron que no lo vieron

2025-09-05 • via Nuitee
J
Javier Zoilo • couple • es
9
Genial para tu estancia en Ollan
Pros:

Ubicación excelente con increibles vistas

Cons:

Nada que destacar

2025-09-05 • via Nuitee
A
Aoife • couple • ie
9
Pros:

Gorgeous property with a stunning garden and big, spacious clean rooms! The staff were very friendly and the rooms are quite modern.

Cons:

Unfortunately there is a rooster in the next property that woke us up from 4am so we were awake since then. Nothing to do with the host or any fault of theirs but something to keep in mind

2025-09-02 • via Nuitee
V
Verónica • solo_traveller • cl
6
Pros:

El lugar muy lindo, con bonita vista

Cons:

El desayuno un poco pobre, fui a tomar desayuno y me dijeron que el café de cafetera se había acabado y tenía que tomar instantáneo
El personal no muy atento

2025-08-28 • via Nuitee
C
chefg • family_with_children • us
8
Mountain view
Pros:

Mountain view , beautiful garden, big rooms and bed. Clean rooms.

Cons:

Shower not hot , limited breakfast choices , The host did not refill brewed coffee. The road to hotel was unaccessible due to ongoing construction of the road. Bath towels worn out and too old.

2025-08-25 • via Nuitee
• family_with_children • ca
8
2025-08-12 • via Nuitee
N
Normides • family_with_children • br
2
Hotel não confiável
Cons:

Infelizmente enfrentamos nesse único hotel no Peru uma situação desagradável, uma quebra na confiança.
Primeiro: Pagamos a diaria na chegada, em dólar. Eu nao tinha Dolar trocado e falei que pagaria 6 Dolares convertidos para Sois. A atendente prontamente falou para eu entregar 10 Dolares que o hotel tinha troco em Dolar. Jamais vi a cor do troco. Só enrolaram ate a saida. É pouco mais é nosso. Muito deselegante e ate desonesto.
Segundo: Apos o checkin, achamos estranho o valor. Conferimos no voucher do Booking e percebemos que o hotel tinha nos cobrado os 18% do VAT/ISS. Procuramos a portaria e argumentamos sobre a lei do VAT/ISS que, somente é cobrado se o turista fica mais de 3 meses no Peru, o que nao era o caso. A atendente pediu um tempo para falar com o proprietário e depois retornou quw a cobrança nao era o VAT/ISS mas sim A COMISSÃO DO BOOKING QUE ESTAVAM REPASSANDO PARA O HOSPEDE.
Sem comentários. Lesados duas vezes. Prejuízo total de 20 Dolares. Vejam a foto que o total correto eram 89 dolares, muito claro, evidente que o VAT/ISS nao era aplicável, mas entre. “taxa” e o troco, o hotel embolsou 110 dolares. Nao recomendamos de forma alguma contratar hoteis que tratam as taxas com ambiguidade, para depois te cobrarem o que querem.

2025-08-09 • via Nuitee
R
Rafael • family_with_children • fr
9
2025-08-08 • via Nuitee
M
MarcoExplorer • extended_group • es
7
2025-08-06 • via Nuitee
H
Hilda Claudia • family_with_children • pe
3
Cons:

Sin cochera, nos dijeron que pagarían la estadia del carro, lo cuál No fue cierto, finalmente y sin respuesta tuvimos que pagarla nosotros.

2025-08-05 • via Nuitee