Zannos Melathron

The location is good but 10 minutes walk uphill to get there. Other than that everything was perfect.

This property is not as advertised. It is not a characterful hotel, but a modern development of individual suites. The historic hotel shown in the photos was not open, and there was no bar or restaurant. Reception was unstaffed most of the time and there was only one attendant who, although polite, was rarely on site. The room was clean and spacious but was lacking in provisions. Breakfast was brought to the room but it was very poor quality (supermarket bread, instant coffee, eggs that had gone cold, nothing fresh). One day breakfast didn’t arrive at all.

None of this was explained in advance. When we queried why the accommodation was not as described we were taken up to the historic hotel (about 10 minutes walk away) and shown a room which was in the process of renovation, with dust and empty paint pots lying around.

We felt that the property owners were dishonest with us, and we will not be staying here again.

We were a bit worried beforehand since we saw the previous reviews some days upon our arrival. Therefore we communicated with the property and Booking multiple times before arrival to confirm everything was in order. We were repeatedly told there was "no problem." We had little faith, but unfortunately we booked a non refundable room, so we went anyway.

We booked Zannos Melathron expecting a boutique stay in Santorini. What we got instead was a completely closed, deserted hotel with not a single staff member or guest in sight. The building was locked, dark, and clearly not in operation.

Upon arrival, after finding the hotel abandoned, we were redirected to a completely different, dusty apartment elsewhere – without reception, no real amenities, and definitely not equivalent to what we paid for. It was passed off as an “upgrade.” Let me be clear: it was not. The apartment had no breakfast buffet (despite being included), just some home delivered soggy toast, some egg and some yoghurt (all delayed by 75 minutes, so we just waited in our room for nothing), no services, and a visible lack of hygiene.

We spent hours on the phone with Booking, trying to get reallocated or refunded, and eventually had to abandon the property ourselves and book a proper hotel out of our own pocket to salvage what was left of our trip.

This listing should not be active. It is deceptive, and guests are being misled and left stranded. Avoid at all costs.

The service was almost non existing and the cleaning pretty random and for a hotel this expensive that is unacceptable. It was more like renting an appartment than living in a hotel. We booked a transfer from the airport throught the hotel, which did not come, and when we arrived the room was not cleaned properly and the pool really dirty aswell (they partly took care of this the next morning) There was no one in the "reception" and only one man (friendly but apparantly too busy) who took care of the guests. On several occasions we wrote him on whatsapp (which he asked for) and got no reply. When we booked the place there was several photos of the original Zannos Melathron on Booking.com but this part is closed at the moment because it is too unsafe because of the risk of earthquakes. In other words we did not get what we bought. Still, we had a good stay because it is a unique place, but it is really a shame that the hotel does not offer better service.

We booked the hotel which was advertised adjacent a church, but when we arrived they walked us over in a different direction to the suites leading us away from the advertised location, I even pointed to the sign that said hotel but the owner brushed me off and insisted I was going the wrong way, this was the first sign something was not right. They didn’t inform us that the actual hotel we booked was closed, until I later discovered this when reading some reviews on the property.

Upon arrival we immediately felt unsafe as there was no receptionist and despite our many efforts we could not get in contact with reception. The elevator was broken, the property seemed abandoned and the included breakfast was a select few items we needed to tick off on a paper and hand it in to the nonexistent reception every evening before midnight.

We ended up leaving and booking another hotel which was fantastic and I highly recommend (Raddison blu resort and spa) which is only a 10 minute drive away, where our fear of being in a foreign place for the first time finally turned into a relaxing and welcoming stay. This led me to ask the owner of Zannos many times for a refund and he completely dismissed me. Saying we should be happy with the suites and completely turned blame on us for not staying….

We are two girls traveling alone and just wanted some safety and security as anyone traveling would want. This was a horrible and terrifying experience and I highly recommend you do NOT stay here. My bag is damaged from lugging it up and down the mountain and I am still trying to retrieve the money spent on a luxury hotel that is so far from “luxury”

Room was not in the hotel we booked. We were put in a room at the "Zannos Luxury Suites" - a different property close to the hotel, which was closed. There was no communication about this beforehand and it was presented as an 'upgrade' on arrival. The floor of the room was dirty, and it had ants and other insects in it. Once we complained, it was better for the second night. Hot tub was filthy and freezing so not usable. Shower was not hot. Staff are not on site in the evening. Overall, very disappointing.

The approach and access to the hotel is very difficult especially for senior citizens. Absence of a buffet breakfast was not very enjoyable...

We booked Zannos Melathron based on strong recommendations and the impressive online presentation. Unfortunately, the experience was disappointing.

The original Zannos Melathron mansion, as featured in the photos, is closed. Instead, we were accommodated at a nearby location called Zannos Suites by Zannos Collection, about 150 meters away. This major change was not communicated at any point during the booking process or before arrival, and we felt misled. The alternative property lacks the historic charm and atmosphere we specifically sought when choosing Zannos Melathron.

On a positive note, the room was clean and well maintained. Breakfast was good, though not exceptional.

Accurate and transparent information is essential, especially for international travelers. We would have appreciated an honest description to make an informed choice.

Nothin- everything was great

spa isn't working (I understand low season but why should I learn it after my arrival?)
jacuzzi isn't working (no hot water there so you freeze in it)
no room service (only breakfast)
no breakfast with sea view (as on the pictures)

the view from the top
evening was excellent