Serenity Heights

Hotels
9.2 (57 reviews)
Gajabapura Road , Nuwara Eliya , lk

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Terrace
Non-smoking throughout
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
Covered parking

Review Highlights

Pros:
Friendly staff
Great food
Beautiful location
Cons:
Cleanliness issues
Limited electrical outlets

Categories

Cleanliness
8.1
Some reviews mentioned issues with mold and poor bathroom design.
Service
9.98
Consistently positive mentions of friendly and helpful hosts.
Location
9.61
Conveniently located near a tea plantation and easy access to the hills.
Room Quality
8.56
Spacious rooms with lovely views, but some electrical issues were noted.
Amenities
8.59
Basic amenities provided, like hot water and food preparation options.
Value for Money
9.55
Affordable pricing for the quality received, especially with included meals.
Food and Beverage
9.6
Positive mentions of delicious breakfast and dinner options.
Overall Experience
9.57
Overall enjoyment of stay with positive feedback on hosts' hospitality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 11:35

Property Description

Garden Views and Mountain Vistas
Comfortable and Well-Equipped Units
Delicious Continental and Asian Breakfast Options

Book your stay at Serenity Heights today and enjoy a peaceful retreat in Nuwara Eliya with stunning garden and mountain views.

Important information:

Managed by a private host

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

9.2
Based on 57 reviews
Cleanliness: 8.1
Service: 9.98
Location: 9.61
Room Quality: 8.56
Amenities: 8.59
Value for Money: 9.55
Food and Beverage: 9.6
Overall Experience: 9.57
L
Leel • solo_traveller • lk
10
2026-03-07 • via Nuitee
Y
Yifat • couple • il
10
Pros:

בעלת הבית היתה נחמדה ורק רצתה לעזור

2026-03-06 • via Nuitee
J
Janine • couple • de
4
2026-03-02 • via Nuitee
P
Paulina • solo_traveller • de
10
2026-02-28 • via Nuitee
V
Vanessa Sofia Dos Santos Ferreira • couple • es
10
Excelente paragem antes da estação de Ambewela
Pros:

Foi muito bom ficar em Serenity Heights. Os donos são pessoas super amáveis sempre prontos a ajudar.
Chegamos ao final da tarde já de noite com frio e tinham um chá à nossa espera que nos fez sentir imediatamente em casa.
A casa está super limpa, a cama é longa e o colchão super confortável, com cobertores extra para nos aquecer.
Fizeram-nos pequeno almoço de madrugada pois queriamos apanhar o comboio em Ambewela e ainda nos levaram à estação. Não podíamos pedir mais.
Muito obrigada por tudo 🙏

2026-02-12 • via Nuitee
D
Dylan • couple • us
4
Pros:

We thoroughly enjoyed the place and location. Wifi was good, shower was hot, location is outside city centre but the 1 hour walk around Lake Gregory is pleasant and it's easy to catch a bus or ride. Several great restaurants within walking distance. Breakfast was delicious and varied.

Cons:

We wanted to share some odd things that happened.

A big part of South Asian culture is acts of service as a form of care. Sometimes this can feel like pressure when it isn't. I've traveled for a long time all over South Asia and recognize this. Here, however, the attentiveness felt intrusive. We were asked multiple times a day what we were doing and why we didn’t do their local suggestions. When we turned down a recommendation, they would try to change our minds or ask us again later.

A few specific interactions felt particularly upsetting. First, during our arrival chitchat, the hosts claimed our longer route to the highlands was because our previous hosts lied to us to discourage us from leaving. We believe our hosts down south were genuinely unsure because it was a long trip. Whether true or not, it felt like a cynical assumption. Next, we booked 4 nights here with the goal to slow down and rest. We were exhausted and were woken up from midday naps on two separate occasions by repeated knocks on our door where they would just ask what we were doing. Even when we said nothing to imply we were trying to sleep, they kept knocking until we said something which was uncomfortable and unusual. Last, we noticed and informed the hosts of a tear in our bedsheet. It was not a big deal but we were letting them know so they could change it. The host said something to his wife that felt directed, and she seemed upset after, which was unpleasant for us to see.

Based on the reviews, we may be one of few guests to have frustrating and upsetting experiences with the hosts. This is my first negative review and I don't like posting it but I believe the hosts and future guests would benefit from the feedback.

2026-02-11 • via Nuitee
M
Marion • couple • fr
10
Pros:

Notre séjour s’est très bien passé. Nos hôtes sont extrêmement gentils et veulent bien faire. Nous avons adoré nos échanges. Merci pour tous les bons conseils.
Le rapport qualité prix est très bon ainsi que le petit déjeuner.

Nous recommandons cette guesthouse.

Cons:

La maison un peu difficile à trouver via gps la première fois. Mais quand on le sait elle est très facile à trouver.

2026-02-08 • via Nuitee
A
Aleksandra • couple • pl
9
Neat and cosy place at a reasonable price, run by a lovely host
Pros:

The lady running the place is very friendly, empathetic and easy to talk to :) she welcomed us with a smile and a cup of tea. We had a spacious room with a lovely view of the tea fields.

Cons:

The room had only one electrical socket

2025-10-04 • via Nuitee
M
Miriam • family_with_children • de
10
Lovely stay
Pros:

Most lovely and kind hosts we met in sri lanka and they were very helpful (brought us extra blankets, lend adapters, made us breakfast to go as we left early for a hike, organised a driver etc). In addition, the rooms are very spacious and there is a common room and the possibility to make tea. Also: hot water was available!

2025-09-15 • via Nuitee
L
Luca • couple • de
4
Der Gastgeber war wirklich nett und hat uns was gezeigt, in der Unterkunft haben wir uns nicht wohl gefühlt leider.
Pros:

Der Gastgeber ist sehr freundlich und sehr bemüht, er kann tolle Reiseausflüge anbieten. Das Bett war auch sehr gemütlich und das Frühstück lecker.

Cons:

Einiges an Schimmel an den Wänden im Wohnzimmer/Küche, in den Ecken in den Zimmern. Das Bad ist leider schlecht konzipiert und steht nach jedem Duschen unter Wasser, ein Abzieher würde schon sehr helfen. Durch das Licht sehr viele Insekten im Wohnzimmer.

2025-08-25 • via Nuitee
C
Callum • couple • gb
10
Beautiful place with the kindest host and husband.
2025-08-19 • via Nuitee
T
Timo • couple • de
10
Pros:

Friendly host. Nice stay. Good foods. Highly recommended.. amazing tea plantation tour.

Cons:

Nothing

2025-08-10 • via Nuitee
M
Meghan • couple • ie
10
Pros:

We had a lovely stay. The hosts greeted us with hot tea with was very welcome in the cold of Newura Eliya. We had a delicious dinner in the homestay on our first night.it is also possible to book tours through the homestay as the husband is a guide. Extra blankets were offered also as it can get cold in Newura Eliya. The breakfast each morning was an absolute feast.
I would recommend.

2025-08-10 • via Nuitee
I
Inés • couple • es
7
Sencillo
Pros:

Estaba a un paseo del centro, y los anfitriones fueron muy amables con nosotros.

Cons:

Hacía mucho frio aunque te dieran mantas, y la presión del agua no funcionaba bien, fue dificil conseguir agua caliente.

2025-08-08 • via Nuitee
• extended_group • es
6
Bones intencions, però cal millorar.
Pros:

Habitacions àmplies i esmorzar molt complet. El personal molt amable i servicial

Cons:

El wifi no funcionava, i deien que l’arreglarien. Van acabar compartint-nos dades amb un mòbil, però tenia 20% de bateria i sense carregador, pel que va durar poc. L’allotjament necessita una capa de pintura, i renovar les finestres i portes, ja que no tanquen bé i entra l’aire. A l’hivern pot ser bastant dificil de dormir.

2025-08-06 • via Nuitee
A
Amanda • young couple • au
9
Great place to stay
Pros:

Our hosts were amazing . They spoke great English , were very knowledgeable and very accomodating around what we wanted to see and do . Fantastic free tea plantation opposite our accomodation .

2025-08-01 • via Nuitee
L
Lucinda • young couple • gb
9
Superb
Pros:

Lovely family, perfectly clean and delicious breakfast. The hosts helped us plan travel around the area, took us on a tour of the local tea plantations and prepared tea whenever we wanted it

2025-07-19 • via Nuitee
Z
Zoey • solo traveller • au
10
Good staffs, great services, affordable price! ☺️
Pros:

It's in a tea plantation area, 5 mins walking distance to the hills and you get to see the most breathtaking views. Also the owner is very welcoming and friendly. Made some local breakfast for me without any charges. Would highly recommend anyone to stay!

Cons:

Because they only started the business 5 months ago, and quite budget tight, so there isn't an air con in the room. But the owner provided a warm and big blanket which was very nice

2025-06-25 • via Nuitee
S
Sofie • young couple • be
10
Very nice host! Amazing food!
Pros:

Very nice place to stay, a little outside the busy centre. Dinner and breakfast were amazing! The hosts are super nice! Would recommend this place. Very good bed, they provided us with an extra blankets since it was very cold while we were there.

2025-06-16 • via Nuitee
C
Colin • young couple • gb
7
Good
Pros:

Really nice family,free tea plantation tour,great breakfast and had evening meal which was delicious and good value, very helpful with anything we asked.

Cons:

It was a bit out of the way

2025-05-07 • via Nuitee