Mamasara Machupicchu

Hotels
8.4 (284 reviews)
Calle Wakanki Mz E Lt 1 , Machu Picchu , pe

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Facilities

Free beach shuttle
Non-smoking rooms
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Clean and comfortable
Friendly staff
Great location
Cons:
Breakfast could improve
Some noise disturbances

Categories

Cleanliness
8.11
Most guests noted the hotel as clean, but a few highlighted issues with noise affecting their comfort.
Service
8.78
Staff were consistently mentioned as friendly and helpful, showing high standards of service.
Location
8.92
Multiple reviews praised the unbeatable location, making it easy to explore the area.
Room Quality
8.07
Rooms described as comfortable but some noted limited space for bags.
Amenities
8.6
Basic amenities are provided, with some guests appreciating the availability of breakfast.
Value for Money
8.26
Guests generally found it a good value for the price, although some cited issues with the breakfast.
Food and Beverage
8.01
Breakfast was often noted as a weak point by several guests.
Overall Experience
8.48
Overall, guests reported a positive experience despite some minor setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 02:46

Property Description

Prime Location in Machu Picchu
Nestled in the heart of Machu Picchu, Mamasara Machupicchu offers easy access to top attractions such as the Manuel Chavez Ballon Museum and Machu Picchu Hot Spring.

Comfort and Convenience
Our air-conditioned rooms are equipped with modern amenities including a safety deposit box, flat-screen TV, and private bathroom. Enjoy the convenience of free WiFi, room service, and a 24-hour front desk during your stay.

Nearby Attractions
Explore popular landmarks like Machu Picchu station, Bus Stop, and Wiñaywayna Park, all within walking distance from our non-smoking property.

Ready to experience the wonders of Machu Picchu? Book your stay at Mamasara Machupicchu now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 09:00 AM

Location

Guest Reviews

8.4
Based on 284 reviews
Cleanliness: 8.11
Service: 8.78
Location: 8.92
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.26
Food and Beverage: 8.01
Overall Experience: 8.48
B
Beninati mendiola • family_with_children • be
10
Cons:

El desayuno es un poco escaso pero por el resto genial!

2026-05-15 • via Nuitee
W
Williams • solo_traveller • pe
10
Pros:

Todo y el desayuno sobretodo muy completo!!

2026-05-15 • via Nuitee
D
Darryl • couple • us
10
Clean and beautiful quality hotel
Pros:

Very friendly staff and the rooms are new and of good quality. Hot shower and very nice breakfast. The whole town is walking distance

Cons:

I might just say the hotel needs a big sign on the outside wall for easier recognition;-)

2026-05-15 • via Nuitee
T
Tomasz • couple • pl
8
Polecam dla „fast-travellerow”. Dobre miejsce na szybki pobyt!
Pros:

Bliskosc do dworca kolejowego.

Cons:

Hałas do poznych godzin wieczornych dochodzacy z ulicy.

2026-05-15 • via Nuitee
E
Ekaterina • solo_traveller • lt
9
Nice clean place with a beautiful view to the mountains.
Pros:

Good location, friendly staff, clean rooms and nice atmosphere.

2026-05-14 • via Nuitee
J
José Ignacio • couple • uy
10
Pros:

Muy buen hotel, el personal muy amable y servicial a la hora de cualquier pregunta. Excelente desayuno

2026-05-14 • via Nuitee
L
Lena Sophie • couple • de
10
2026-05-13 • via Nuitee
R
Robin • couple • de
9
Gute Lage, saubere und verhältnismäßig moderne Zimme r, Frühstück inklusive und freundliches Personal mit großen Betten,
Pros:

Gute Lage, saubere und verhältnismäßig moderne Zimmer, Frühstück inklusive

Cons:

Die Zimmer sind etwas hellhörig, da die Zimmertüren nicht so gut gedämmt sind. Dies hat unseren Aufenthalt jedoch nicht beeinträchtigt, da es relativ ruhig war.

2026-05-12 • via Nuitee
H
Huguet Navarro • couple • pe
10
2026-05-12 • via Nuitee
A
Albe • solo_traveller • ar
8
Pros:

Hotel muy prolijo y limpio, excelente relación precio calidad. Es para destacar la amabilidad de las personas que trabajan en el hotel.

2026-05-11 • via Nuitee
K
Kent1 • solo_traveller • fr
10
Pros:

L'emplacement, le personnel, l'eau chaude, le petit déjeuner , le confort de la chambre

Cons:

Les lampes de chevet ne fonctionnaient pas

2026-05-09 • via Nuitee
P
Pablo • couple • cl
9
Buena estancia en Machu Picchu
Pros:

Muy limpio y ordenado, muy buen desayuno. El personal es super amable, incluso un joven nos fue a buscar a la plaza del pueblo... recomiendo!

Cons:

Poca insonorización

2026-05-09 • via Nuitee
G
Gaboral • solo_traveller • ar
9
Muy Buen hotel para 1 noche en Aguas Calientes
Pros:

La atención cálida y personalizada de su staff.
El desayuno completo y las cortesías para usar el hotel hasta la salida del tren.

Cons:

La iluminación de la habitación podría ser mejor

2026-05-08 • via Nuitee
N
Noah • extended_group • nl
8
Pros:

The staff went above and beyond to make us feel comfortable and accommodated to our needs. Especially Raquel who was amazing. The rooms were spacious and clean and some had a nice view. The fruit at the breakfast was very good and the complementary tea and coca leaves at the lobby were very nice.

Cons:

The checkout time was a bit early but understandable given that most people go to Machu Pichu. The breakfast was good but could have had a few more options. A smart tv or more channels could also have been a good extra.

2026-05-08 • via Nuitee
M
Mari Luz • extended_group • es
10
Hotel espectacular en todos los sentidos!
Pros:

Genial, amabilidad de 10 del personal, recogida en la estación, buenas recomendaciones, buffet espectacular (había de todo), Miguel Angel muy atento en todo y en que estuviéramos cómodas, y las habitaciones también de 10. Recomendadisimo!!

Cons:

No hay nada que no me gustara.

2026-05-06 • via Nuitee
W
Wina • couple • pe
10
El personal de este hotel hace la diferencia y supera las expectativas a los demás de su categoría, ellos trabajan p
Pros:

Amplio limpio bien ubicado muy cómodo

Cons:

Nada

2026-05-06 • via Nuitee
B
Beatriz • couple • br
1
Cons:

NÃO FIQUEM NESSE HOTEL.

Ao acordar, por volta das 5 horas da manhã, você já se depara com barulhos vindos diretamente da cozinha. Mesmo estando em um andar distante, eu estava no segundo andar e a cozinha no sexto, ainda assim o barulho de talheres e pratos batendo é insuportável.

Além disso, é possível ouvir conversas de outros hóspedes, portas se fechando, passos no corredor. Enfim, é um barulho constante e infernal, que torna impossível ter uma noite de descanso minimamente adequada.

Outro ponto extremamente negativo é o café da manhã, que é de péssima qualidade. Praticamente não há variedade, o leite estava frio, o café estava frio. Quando pedi para o funcionário da cozinha fazer a troca, levou cerca de 10 minutos para resolver, tempo suficiente para eu já ter terminado a refeição.

Inclusive, foi esse mesmo café da manhã que me gerou uma intoxicação alimentar. Logo em seguida, fui para o passeio em Machu Picchu e passei mal durante a visita, precisando parar no pronto-socorro para receber atendimento médico.

Ou seja, comida de péssima qualidade, ambiente de péssima qualidade e total falta de responsabilidade com o hóspede. Levei a nota dos medicamentos e da consulta médica que precisei fazer e solicitei o reembolso, mas fui informado de que não poderiam fazer nada por mim. A única solução oferecida foi, no máximo, um chá de coca quente.

Então, mais uma vez eu reforço: não fiquem nesse local em hipótese nenhuma.

2026-05-03 • via Nuitee
C
Cristina • couple • es
9
Genial
Pros:

Lo mejor del hotel es la chica de recepción, sin ella no sería el mismo hotel. Dispuesta, resolutiva y súper agradable.

2026-05-03 • via Nuitee
V
Vivek • solo_traveller • au
10
Pros:

Raquel at the reception was really helpful. She let me check in early without any extra charges. She was very informative about the stay and the area in general. Great location. Walking distance to all the places.

2026-05-01 • via Nuitee
M
mauricio javier • solo_traveller • cl
8
Pros:

La atención de su personal destaca. Muy atentos y prepcupados. Resuelven muy rápido.

Cons:

Un detalle y que es el paisaje o vista desde la ventana de la habitación y es porque hay construcciones alrededor.

2026-04-30 • via Nuitee