Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Unique facility
Cons:
Dishonesty
Poor service
Unclean rooms
Room discrepancies
Communication issues

Categories

Cleanliness
4
Guests mentioned cleanliness as a major concern with reports of musty and dirty rooms.
Service
3
Service was reported as poor, with issues of dishonesty, unhelpful staff, and communication problems.
Location
7.5
The hotel's location away from touristy areas was appreciated, but some negative aspects like limited parking were mentioned.
Room Quality
2
Guests had a disappointing experience with room quality, mentioning small, cold, and uncomfortable rooms.
Amenities
2.5
Amenities like room type discrepancies, broken furniture, and poor responses to issues were major concerns for guests.
Value for Money
4
Guests felt the price was not justified due to the overall negative experience and service received.
Food and Beverage
5
Food and beverage services received mixed feedback, with some positive reviews but also comments on limited options.
Overall Experience
2.5
Most guests had a terrible experience with issues like room discrepancies, poor service, and unhelpful communication.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 03:32

Property Description

Breathtaking Mountain Views
Located in Urgup, Rivendell Cappadocia offers stunning views of the mountains, providing a serene and picturesque backdrop for your stay.

Convenience at Your Fingertips
Enjoy top-notch amenities such as room service, a terrace, a 24-hour front desk, airport transfers, a shared lounge, and complimentary high-speed WiFi throughout the property.

Explore Nearby Attractions
With Uchisar Castle just 8.1 km away and Nikolos Monastery and Urgup Museum within a short drive, Rivendell Cappadocia is the perfect base for exploring the wonders of the region.

Book now and experience the charm of Rivendell Cappadocia for yourself!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

5
Based on 2 reviews
Cleanliness: 4
Service: 3
Location: 7.5
Room Quality: 2
Amenities: 2.5
Value for Money: 4
Food and Beverage: 5
Overall Experience: 2.5
T
Tara • review category business travellers • ca
2
Bait and switch and dishonesty was the theme of this very disappointing visit.
Pros:

The hotel itself was visually stunning, in a small town away from the touristy busyness of Goreme. Potentially a very unique facility had we not had other issues.

Cons:

We were excited to stay at this unique hotel in a quiet old town, but the issues started as soon as we arrived. We were told via text that our room would be ready at 2 PM, but when we got there, we were told it would be another two hours for cleaning.

When we finally checked in, we were given a completely different room than the one we booked on booking.com. Instead of a large, bright suite with beds in separate spaces as pictured in the listing, we got a musty, cold and very dirty lower-level room with two beds crammed into it and one tiny window. As we had a 3:30 AM wake-up for a balloon ride, we decided to make do, until the single bed collapsed and could not be slept in.

They offered to move us to another hotel, but it would’ve meant hauling our luggage again to the car (parking is a five-minute walk to public square in the town, which was fine but not mentioned ahead of time), plus a 15-minute drive with no guarantee the new room would be better. First, they told us the original room we booked had a broken toilet, but when we asked to sleep there and just use the bathroom in other room, they said no—confirming suspicions that we were being lied to. The other person who were were communicating with on text said that we hadn't booked that suite but had booked this small room - which is untrue as the photos on the listing showed otherwise. They had this same room also available on Airbnb for a higher price and we suspect they double booked it or used those photos to represent the smaller room.

After hours of back-and-forth talking via Google translate with the onsite person, someone on text and someone on the phone when we should’ve been sleeping, they moved our friend to a nearby hotel to sleep. The WhatsApp communication was especially poor—rude, dismissive, and unhelpful. We were even told to “stop bothering” them because they had “solved” the issue. We decided not to stay the second night.

Overall a terrible experience.

2025-05-11 • via Nuitee
R
Raoul • young couple • de
8
Very good
2025-05-06 • via Nuitee