Matsue Universalhotel

Hotels
Independent
6.6 (128 reviews)
471 Asahimachi, Matsue, Shimane, 690-0003 , Matsue , JP

Facilities

Free breakfast
Free WiFi
24-hour front desk
Designated smoking area
Wheelchair accessible
Free breakfast
Free buffet breakfast
Coin laundry on site
Hosted evening meal
Accessible shuttle
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Included meals
Cons:
Cleanliness issues
Room maintenance problems

Categories

Cleanliness
5.1
Several reviews mentioned issues with cleanliness, including dust and hair.
Service
8.1
Multiple comments highlighted the staff's courtesy and cooperation.
Location
8.1
Reviews consistently praised the location as convenient and close to the station.
Room Quality
5.6
Guests noted issues such as thin walls and an uncomfortable bed but some were satisfied.
Amenities
5.6
Facilitates were basic and some needed repairs but appreciation for breakfast included.
Value for Money
7.1
Affordable pricing was well-received but quality was inconsistent.
Food and Beverage
7.1
Food options were positively mentioned but variety was lacking.
Overall Experience
6.1
Overall a decent stay with positive and negative aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:30

Property Description

Convenient Amenities
Make use of complimentary wireless internet access and a vending machine during your stay at Matsue Universalhotel.
Satisfying Dining Experience
Enjoy a complimentary buffet breakfast served daily at the on-site restaurant.
Comfortable Accommodations
Relax in one of the air-conditioned rooms equipped with flat-screen TVs and private bathrooms with complimentary toiletries.
With a prime location near Mefu Shrine, book your stay at Matsue Universalhotel for a memorable experience in Matsue.

Important information:

  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Parking height restrictions apply.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Parking

    Parking height restrictions apply

  • Accessibility

    No elevators

  • General

    Professional property host/manager

  • General

    Unicode Support true

Location

Guest Reviews

6.6
Based on 128 reviews
Cleanliness: 5.1
Service: 8.1
Location: 8.1
Room Quality: 5.6
Amenities: 5.6
Value for Money: 7.1
Food and Beverage: 7.1
Overall Experience: 6.1
ひとし partner
8
Pros:

設備は古かったがそれなりに清潔でした。エアコンがガタガタと音がしたり、冷蔵庫の音が気になりました。まぁ安くて宿泊できてので良かったです。夕食と朝食が付いているのは素晴らしいですネ。

2025-10-11 via Nuitee
A
Akihiro
8
Pros:

無料の夕食朝食は悪くないです。大浴場があればいうことなし。

2025-10-10 via Nuitee
あやこ
6
Pros:

部屋の設備はひどい。バスルームのドアノブが壊れてはずれたまま、ベッド横のランプシェードは破れたまま、壁紙も破れていた。禁煙の部屋でもタバコ臭い。二食付きで信じられないくらい安かったので、良しとしましたが。

2025-10-06 via Nuitee
U
Uiko
2
Pros:

埃が目立つ客室 外出から戻ってきても無言(お帰りなさいなどはなく目を合わせない感じ) チェックアウトにも鍵返却BOXの確認して入れたが無言(ありがとうございましたなどなく、、、)
客室は禁煙室でしたが 臭いがあり空気が悪くマスクして寝ました。洗面所水道の締まりがわるくポタポタ。
照明のスイッチ 2箇所電灯がつかず 玉切れか?
ま泊まれて眠れたので このお値段だから仕方ないのでしょうか?
朝食は無料の割に 普通に朝食を食べれた感があり。ご馳走様でした。

2025-10-05 via Nuitee
R
Richard
10
Pros:

Across the street from the train station, deteriorating surfaces throughout the hallways, the elevators and the rooms! That being said, with the exceptional friendliness of the staff at check-in, the phenomenal breakfast and dinner, for free, as well as the service displayed by taking my baggage up to the room and leaving a smiley note was exceptional!! I believe for being a Solo Traveler and just stand for one night, I can put up with a lot of minutiae, for the low price for the accommodation and the tremendous amount of food morning and evening with an exceptionally courteous and smiling reception staff and food caterers I would highly suggest people stay here and ignore the oldness and and some of the areas in the bathroom some mold because equality of the dinner and breakfast is beyond belief and it is free for a small room price! Thanks staff!

2025-10-04 via Nuitee
ヒロノリ
8
Pros:

施設の古さは否めませんが、2食付で駅近で低価格ということを考慮すれば満足です

2025-09-28 via Nuitee
D
DAISUKE
10
Pros:

宿泊料金に対してサ-ビスがとてもよかったです。

2025-09-18 via Nuitee
M
miho family
10
Pros:

This hotel is right in front of Matsue Station. The free buffet breakfast is pretty good, and they also serve dinner. I had today’s special while my son had curry rice. I thought the dinner was just okay, but my son said he really liked the curry. Since dinner was free, we decided to go out for a drink afterward. It took less than a minute to walk to the station building, where there are some restaurants and shops. We chose a Japanese-style pub and enjoyed some local sake. If you’re looking to save money on your trip, this is a good place to stay. There’s even a Starbucks in the station building.

Matsue is quiet and beautiful. I thought it wasn’t a very popular destination, but there were more tourists than I expected.

2025-09-15 via Nuitee
H
Hiromi partner
6
Pros:

ユニットバスの隅々に黒ずみがあり、残念ながら掃除してるのか、疑いました。

次の利用は、ないかな…?

2025-09-14 via Nuitee
T
Takeshi
6
Pros:

この価格で夕食朝食付きなのはありがたい。同じく食事目当ての客が多いのか食堂は混んでいました。
客室は広くて良かったが、ソファーがほつれていたりUBが少し酸っぱい匂いがしたのはマイナスでした。でも泊まる上では全く問題ありませんでした。また泊まると思います。

2025-09-08 via Nuitee
M
masamitsu family
6
Pros:

いつも利用していて、過ごしやすいホテルですが、部屋の清掃、点検をもう少ししてほしいのがリアルな意見です
またこれからも利用したいので応援しています。

2025-09-01 via Nuitee
V
Verified traveler
8
まんぞくです
Pros:

冷房の効きが悪いのと、室内にすごくホコリのたまっているところ(ソファ前のテーブル)などあり残念だった。
スタッフさんは、とても丁寧に対応していて好感が持てた。食事も野菜があり食物繊維が取れてよかった。

2025-08-30 via Nuitee
裕子 family_with_children
2
Pros:

とにかく汚い。翌日はカビていたりして掃除も行き届いておらずベッドも壊れている。

2025-08-28 via Nuitee
T
Tatsuya
8
Pros:

夕食もついてます。夕食もバイキングだと尚可。

2025-08-25 via Nuitee
M
masamitsu
8
Pros:

毛が落ちてる

2025-08-21 via Nuitee
V
Verified traveler
8
Pros:

夕食は時間の都合により食べませんでしたが、朝食は少し早く会場を開けていただき、余裕ができうれしかったです。

2025-08-17 via Nuitee
トシヤ partner
6
Pros:

駅近で立地は最高。

2025-08-12 via Nuitee
A
Atsuki family_with_children
8
Pros:

食事がついていて、
朝食だけ食べたけど、質量共に満足です。

2025-08-11 via Nuitee
弘大
8
Pros:

部屋の壁は薄い気がした。
あとはコストパフォーマンスが素晴らしい👍

2025-08-11 via Nuitee
J
Justin
8
Pros:

It was a nice hotel. We had no problem with the cleanliness or the service. The room was comfortable and the free dinner was nice to have. Recommended.

2025-08-07 via Nuitee