Premier Inn Inverness Centre - River Ness

No reception , as such , which leaves you arriving and waiting for someone to appear .
Cheap and cheerful , as long as you have no expectations.

Good location that was the only good thing about our stay the hotels cleanliness in all areas is very poor it is very run down in need of some paintwork down throughout the whole place. Only getting 1 teabag and 1 sachet of coffee each day is very poor for the prices being charged. Also having to let them know if you are needing your room cleaned or not is ridiculous. And the bar closing to residents at 10.30Pm on a friday and saturday night is very poor.

Really friendly welcome and check in. We had a Premier Plus room which was excellent - nice view and a very good waterfall shower.

A very central location with shopping nearby and easy walking distance to both bus and train stations. Lovely walking routes on the doorstep for the more active. Welcoming staff. The room was comfortable and clean. We had both breakfast and dinner during our stay. The evening meal was surprisingly very nice with the combination price for breakfast and dinner making it very good value for money.
Our favourite place to stay when we visit Inverness. We will be back.

Once again had a nice relaxing couple of days/nights at the Premier Inn in Inverness, very friendly and helpful staff, a 10 minute walk away from both bus and train stations and the shops

The perfect location right on the River Ness . In the middle of the city centre . Always a warm friendly highland welcome . Excellent rooms , we get premier plus for the little extras ; fridge, WiFi, views of The Ness . Breakfast is always good , warm and never ending . Already booked for February visit , can’t wait to return .

Great location,as uts within walking distance,if the town centre-just scrosd the bridge. Its a self check-in,which im just getting used to. Very poorly staffrd,as a result,of self check-in. Comfortable,clean room/,bed,though the air con wasnt very good. Too warm,though i opened the window,therefore i didnt sleep well. Bathroom needs to have sanitary bags provided. The restaurant was closed,the night i stayed(fortunately i recieved an e-mail to advise). Breakfast area isnt the best organised, and its wayyy overpriced. However,id stay here again,many thanks!

This hotel is in a great location for exploring the city. Room was a decent size. Cleanliness--mediocre. Room looked worn. Parking was challenging to find...another guest helped us.
Edited to add: Parking seems to be a scam. As directed by the staff at reception, we paid at the machine in the garage. One month after our trip, we received a charge on our credit card for $65 CAN for a parking violation. Several phone calls to the rental company later, I have now been directed to email (no phone number, of course) the agency that deals with such disputes. I have tried repeatedly to contact the hotel but end up with a busy signal each time.
I had read a few reviews about this issue prior to booking this hotel, and should have heeded the advice of those posters :(

Hotel set in a great central location. Cleanliness of room and hotel was good. However, staffing levels within this hotel are not acceptable. Rarely is there a member of staff visible when people checking in and even when they do appear they are busy doing other things. Bar area open but no one available to serve customers. Tables slow to be cleared in dining room. Breakfast food slow to be replenished. Asked for room to be cleaned early in the morning and by 5 pm had not beem done. When questioned this was told cleaning staff had now left and that there had been an issue with cleaning. No one now available to do this so our room was not covered along with numerous others on our floor alone. This is such a good location of Premier Inn but if they do not do something re their staffing levels they may well end up seeing the impact!

Walking distance to the business I needed to attend. The Hotel is your typical hotel room. Very sterile clean, bath w/shower and a very nice breakfast choice. Warm welcome at check in. There is pay parking available in the back of the hotel which was pricey but also convenient. It was impressed at checkin other options for parking & prices elsewhere within walking distance were shared. Location is in the heart of Inverness so very good for walking to dine, drink & see the sights.

Inverness premier inn a great location by the river. Friendly staff with a warm welcome into a bright environment. A great comfortable room and bed.

Shops nearby

As a regular resident at Premier Inn's throughout UK for business, I expected to find the usual level of cleanliness & staff efficiency in Inverness. So booked a stay with my daughter.
We were utterly disappointed. The whole place felt grubby. Layers of grime and dust on all skirting boards and the stairwell was particularly filthy. Bathroom looked clean, but smelt of stale urine.
Other than check in, staff appeared untrained and disinterested in customers. Breakfast was disorganised and lacking.
Overall, not what I have experienced at a Premier Inn before. Premier plus it was not!

Our experience at this Premier Inn was poor. We paid extra for a ‘Premier Plus’ room, which was anything but!! Only positives were the location, room size and bed comfort. Many of the negatives were as follows:

* Toilet paper very thin/poor quality.
* Not enough hangers.
* No tissues or toilet brush provided, which are normally basic essentials in hotel rooms.
* Ultimate WiFi didn’t always work as advertised & standard WiFi very slow.
* Windows/outer decking very dirty - extremely poor when we paid extra for a river view, which we then couldn’t enjoy due to how filthy the windows/decking were.
* Staff availability - at busy times, there was only one staff member dealing with enquiries which caused delays. Each time we went to Reception, there was nobody on the desk and they did not always respond quickly to the buzzer. For the hefty price tag of our stay, I would expect someone on the main desk at all times.
* Poor cleanliness standards - items in room were dusty/dirty (extractor fan, stool).
* Stupid rules whereby if you wanted the room serviced, you had to go to Reception to queue up and let them know! This delayed the start to every day of our stay, and was an unnecessary & pointless stipulation.
* Housekeeping service was poor. Our bin wasn’t emptied, resulting in lots of food/drink rubbish piling up in the room. We complained to staff at the time, and were told housekeeping were short-staffed! FYI, not my fault! That’s your problem to sort! As the hotel, you know how many guests are staying, and that they expect a housekeeping service included within the price. As paying guests, we spent hundreds of pounds on our stay, and for that we definitely expect someone to pull their finger out and empty the damn bin! Disgusting lack of service and pathetic excuses.

Our main issue was the toilet, so it gets its own paragraph. It wouldn’t flush properly and there was clearly a fault with it. We spoke to Reception around 10pm the first evening - a male staff member came up to the room to investigate. He advised we pour water from the kettle into toilet bowl to help it refill and flush - this worked intermittently as a short term solution, but obviously far from ideal. We asked for maintenance to look at this and fix the toilet properly. We were told that maintenance only work 9am to 5pm, so would have to wait until next day. I was very unhappy about this. We were offered to use the toilet in an empty room next door, which was not a proper resolution. Did not want to move rooms due to inconvenience. Spoke to a different staff member the following morning - she misunderstood & thought it was the toilet in the room next to ours which had an issue! When we returned to hotel later in the day, we had to queue at Reception (again!!) to ask if our toilet had been fixed - the staff member was gormless, he had no idea what we were talking about and hadn’t been given any information about our issue. Complete lack of communication, which was very unprofessional and incredibly frustrating. To this day, we still don’t know if our faulty toilet was actually looked at by maintenance or not. It continued to not work properly for duration of our stay, which was disruptive and caused us unnecessary stress.

This multitude of issues impacted negatively on our entire stay. We definitely did not get a ‘premier plus’ experience that we had paid a lot for. The price tag to stay here for a few nights was disgusting, and they should be ashamed charging guests that much when basic facilities (toilet!) don’t work properly! We complained when checking out, but didn’t receive a proper apology and got quite a defensive attitude from the staff member (oh I wasn’t here that day so I didn’t know anything about that etc).

We contacted Premier Inn directly afterwards, to make a formal complaint. They were not quick at getting back to us; it took the mick that they took a week to respond and even that was just a holding reply. We managed to claim a partial refund, but the price we still paid for our stay was shocking and unacceptable. I will not return to this Premier Inn and wouldn’t recommend it to anyone staying in Inverness!

Met our expectations and easy to get to. View of the river too.

Seriously awful

Stinks of damp - first room unusable owing to stench.

Restaurant has nobody in it but too busy to serve

Avoid

Convenient and close to the main attractions. Clean room and good variety of dining

The hotel is extremely well located. The rooms are spacious and very comfortable. The shower is great and the bed excellent. What impressed us most was the staff — outstanding service both at check-in and throughout our stay. A special mention to Joss, who went above and beyond to help us with a few issues during check-in, always with genuine kindness and attention.

Room could use an update

We selected an accessible room, and this is one of the best accessible rooms we have found. The bathroom sink was lower, and there were well-placed grab bars for the toilet and shower.
The bed was also lower and easier for the guest in a wheelchair to get in and out of. Plus plenty of room to wheel around
I would highly recommend it for anyone seeking a wheelchair-accessible room in Inverness.