Premier Inn Inverness East

Don’t go, worst hotel we’ve stayed in staff went out of their way to be rude and unhelpful, we ate in restaurant and wouldn’t recommend that either food awful and line it had been reheated and tasteless. Couldn’t pour a Guinness (3attempts) noisy room from a pump somewhere that intermittently cut in out, air con that doesn’t work, not great when you can’t open window, noise from other rooms , poor decoration( peeling paint, stained &dirty carpets)
Really felt we were an inconvenience to any of the staff we had to deal with.

Aura the receptionist was very polite and respectful, the inn was a lovely place to stay very clean and tidy and the evening meal was really good we had plenty of choice, the breakfast also had a great choice from a full English to cereal and yogurt with a choice of fruit and finally as many cups of tea you needed to wake you up.

All staff were lovely, polite and friendly. The receptionist, Demi, really stood out though. Nothing was too much trouble and she went out of her way to make sure we had everything we needed.

We stayed at premier inn for a quick getaway and the service was great. Bobbi offered me a bath bomb which added a warm touch to my stay. Christopher was also very friendly and helpful. The whole experience felt easy from start to finish.

Really disappointed with my stay this time. The location is good, the staff that I came across were friendly, helpful and professional but the hotel itself is in dire need of a proper deep clean - all carpets were dirty, the skirting and ledges dusty, and a dropped disposable ear plug lay outside tbe staff toilet for my whole 5 day stay. The fitting in rooms were dirty, there was rubbish behind the bin from previous occupant, the soap dispenser bottle was dirty, there was a public hair from previous occupant on the skirting in the bathroom, the plug holes were absolutely disgusting. I asked for my room to be cleaned once during my stay but all that happened was my bin was emptied and towels replaced meaning the bathroom wasn't cleaned, the surfaces weren't wiped, the sheets weren't changed, the mugs weren't replaced with clean ones...overall very disappointing and I won't stay again or recommend it to anyone else. Speaking to fellow guests they very much felt the same.

I have stayed at this hotel for years as it is close to my workplace HQ. Premier Inn is always reliable, you know what you are going to get! Today I was checked in by Christopher, he was friendly, very welcoming and booked my dinner and breakfast in for me. Nice welcome after a long journey. Would recommend 🙂

Really friendly hospitality from Christopher, Aura, and Bobbi. The personal touch makes it a nicer stay. Will be back soon, thank you all for your kindness, especially with the kids

Stayed for 2 weeks for work. Got woken at 06.00 by fire alarm. False alarm I assume as it went off after 5 mins but would of been nice if a member of staff came to corridor to say it was safe. No direction at all on what to do or where to go. Night receptionist Christopher was amazing. He was fun and sorted a problem out really fast with no fuss. He is a credit to Premier Inn.

Stopped here for work and had a fab stay, Christopher on reception was helpful friendly and made our check in seamless.
Hotel was nice and room was very clean,even for an older style premier inn the upkeep was good.
The most reasonably priced than others around and conveniently situated
Restaurant was good and staff were really nice and helpful too, relaxing feel to the place, which made for a very pleasant stopover

Nice clean room, friendly reception staff, especially Christopher, who was on his 1st day at this hotel. Quiet room, despite being so close to the services.
Signs from the services could be clearer.

The hotel was welcoming, the room was spacious and the bed was firm and comfortable. The adjacent restaurant was very good and excellent value.

Booked the premier room, couldn't fault it, the room was very large loved the arm chair and stool, bathroom was great check in very easy and the food in the restaurant was very reasonable and tasty.

Jennie & Jenny were very useful and friendly as I needed help printing something off. Was an easy stay whilst working away ☺️

I had unexpected delays and the restaurant staff were very helpful. One lady took my order over the phone as I wasn’t going to get there before they stopped serving.
When I finally arrived at the restaurant the staff were really welcoming and friendly, my food was ready, I didn’t feel rushed and was able to enjoy my meal and a few drinks. All of the staff at the hotel were polite and kind.

We stayed here for a couple of nights at the end of October and had a nice stay. I felt for the staff that were on though, as one young lady was on the reception desk one minute, next minute welcoming us into breakfast, then clearing tables, topping up the coffee machine etc., etc. She really impressed me with her work ethic and I actually called her Wonder Woman! The breakfast was very good and filling. In our room, the bed was very comfortable, and the bathroom was fairly good. Downstairs, however, it looked like an area close to the reception area (the door near to the lift) had a recent water leak and the carpet was damp and unfortunately there was a foisty smell that lingered in the corridor, but all in all a pleasant stay.

Overall a good experience. Sadly in the accommodation area nearest to reception there was still a smell of damp and a nasty stain on a small area of carpet which I understand is from a recent roof leak. It would be good if the patch of carpet could have been replaced and maybe some fresh air into the corridor would help with the musty smell. However the room was comfortable, the food good and the staff excellent. We would not hesitate to stay here again.

this was a return visit, but we opted for the new(ish) upgraded room. This was fine, but things did not work. It took ages to get any hotwater in the tap on the sink. The vanity unit light had a mind of its own and switched itself on and off at random when we were in the room with electric on. Shamefully, the hairdryer was broken and rattled - when I tried to swich it on, it filled the room with acrid burning smell (surprised the smoke alarm didn't go of - it was that bad. Of course this place is so short staffed that trying to find a person, to even tell them we wanted our room cleaned was a mammoth task and we had to give u!

Check-in despite having checked in on the app was a joke - chap on reception just looked at us as if we were aliens, no smile or anything! the other lady was on the phone to a client and we had to wait whilst a queue got bigger behind us. Telling them I was a shareholder when we did eventually get checked in, was met with writing my number on a small post-it note, which then was lost, and having an argument every morning with different people managing breakfast was bad - especially the last lady on Saturday, who had clearly never seen the card before and scrutinised it forever. Breakfast on the Saturday was a disaster - no hot food, so we had to wait, it was better earlier in the week, but again the pastries bread etc ran out and were never replaced. We never saw any fruit juices at all! Ever!

the towels are rationed too!

Nice room and bed for evening . However it is starting to look tired and felt in a bit of disarray . Was ok for the price but would not be willing to pay a higher end premier inn cost . Staff looked tired and fed up. Would not recommend eating in tne brewers Fayre next door. Very tired looking and manager looked unkempt and was not over friendly .

I do love a Premier Inn but unfortunately this one in Inverness - I wouldn't come back to, sadly. Receptionist was very nice and welcoming when me and my colleagues checked in at 1am and the car park is a decent size for any vehicles looking to park. My room was on the ground floor and as soon as I entered the hallway all I could smell was cigarette smoke which was very unpleasant. The room was large and spacious. Bed was comfy and pillows were soft the way I like them, so got a decent sleep, however, the room was far too cold as there was no radiator or heater in the room plus I could hear someone else's bathroom fan on whenever they switched the light on which woke me up a couple of times, the walls are that thin. Also, the water pressure was shocking. Had to turn the water pressure all the way to scalding hot to get some heat, otherwise, I would've had an ice cold shower. Unfortunately, due to the cold room, cigarette smoke in the hallway and the long wait for the water in the shower, I won't be coming back to this hotel

As always my stay was fantastic. Staff are brilliant, friendly and helpful. My room was clean and as always my sleep was wonderful.

I've stayed at many locations, but this is definitely my favourite.