Premier Inn Inverness Millburn Rd

Hotel was good, beds are not as comfortable as they advertise,Staff were very friendly and polite all of them, Paige who served us was a nice girl. A shame about the food. Breakfast was not that great plates were cold .evening meal was a big let down,I had burger which was not very hot ,served on cold plates my wife had chicken it was tough as old boots. Give meals a miss here.

Stayed here before which was why I did not hesitate to rebook, sadly this visit was a real disappointment. Family room with two mugs, 2 towels, fighting for a seat on the rooms only chair. The noise from surrounding rounds was unbearable.

Went for breakfast yesterday and it was definitely not the usual unlimited breakfast you had to order by the item which took ages to arrive if we had know this I would have gone to the local supermarket and saved myself time and some money!

Dinner the fish was soggy and greasy in fact it was inedible, falafel made with garden peas instead of chickpeas is just wrong! An expensive disappointment of a weekend not the usual premier inn experience!

staff not friendly on arrival, very poor communication, freezing cold room, bedding damp, clothing damp next morning, no staff to speak to despite ringing bell at reception on three different attempts

Standard premier inn. Nice clean room with a comfy bed, lots of parking space and only a 10 min walk to the town centre.
Nice staff.
No lift in the block we were in so beware if stairs are an issue.
The unit that keeps the self service breakfast warm was on the blink when we stayed, but breakfast was cooked to order so no real problem.
Water pressure was poor in the shower and the water wasn’t very hot at the sink, possibly to do with the water saving device in the tap so it doesn’t run, it sprinkles.
Nice accommodation though and would stay again.

Not sure what is happening at Premier Inn - it seems to be trying to re-position itself in the market but failing. As a place for an overnight travel stop it used to be excellent; clean, comfy and very good value with reasonably ok food and drink nearby. That seems to have changed and you can now often get better hotels at cheaper prices. It’s no longer a reasonably priced overnighter but nor is it the sort of hotel where I would want to spend more than a night or two. £133 for one night!!! And the premier inn mattress 2.0 is nowhere near as comfortable as the old one.

Stayed here overnight en route from Stornoway to Glasgow but in hindsight should have just pressed on and got home. It was clean but not so comfy and seemed quite noisy re road and rail noise, even though we were towards the rear. This is another place where the Brewers Fayre type restaurant has been replaced and the “Thyme” restaurant was quite poor. They wouldn't take a booking for 7.00 claiming they were busy but accepted 6.45. No particular hard deal but, despite having visibility of the entrance, very few people actually arrived at 7 and the place wasnt overly busy. The waitresses also need training in the drinks they serve, claiming Belhaven Best is the same as Guinness and asking if I wanted a glass and ice (?!!) with Sharps Doom Bar. Also, not sure how they thought they could pour the Best when all the draught taps were off due to no gas. At £63 for a meal for two it was also a bit expensive for what it was and making it almost £200 for a one night stay.

Enjoyed the newly renovated rooms. Clean and spacious

Wasn't sure where to stay as had come a long way. All the staff were exemplary, particularly the dynamic duo Paige and Kelly. They were born to go the extra mile. If yer gonna stay anywhere in Inverness, stay here, it's the best!

We booked a king room and received an accessible queen. Not the hotel’s fault at all but just know that when booking, you might not get what you expect so call ahead. Bed was comfy! Only rating 3 stars because it’s kind of in the middle of nowhere and we would’ve preferred to stay closer to town. Staff is VERY kind.

I’ve be here quite often and am blown away by the professionalism of a lady called Paige. She lights up the room with her friendly smile and approach. No issue is too small for her to sort. A true professional and ambassador to the company. I had also the pleasure of meeting two ladies called Kelly and Shaznee. Shaznee stated she was new and in training. Again a great lady with lots of potential and I hope to see her again at the Milburn Road location. Kelly I have met before and puts her heart and soul into her job. A great lady and all in all a great team. Well done and I look forward to my next stay.

You can hear in the room all the noices from the street.

The food from the restaurant is average and overpriced.

Another thing is that they have false advertising. They gave us a drink menu and we asked for the Fizz Weekend Bottle of Prosecco, which is promoted at the menu, only to be told that it doesn't apply in Scotland, but still, they keep advertising the special without specifying that it does not apply there.

The staff are welcoming and always remember me when I check in which is lovely.
Paige and Kelly are always smiling and nothing is to much trouble.

Now I’ve been coming here for over 5 years almost every month and I need to say tonight’s dinner was the best yet; a huge thank you to Elena for a fabulous meal.

Very nice hotel. Great location.

I’ll start off with the good points - all the staff I encountered were lovely and professional and my room was up to the usual Premier Inn standard. However, when I checked in the person on reception announced my room number to anyone in reception who happened to be listening which is a concern as I was a solo traveller; it was not possible to change rooms as they were fully booked. Also, on the second night I was told I couldn’t eat in the restaurant until much later as I hadn’t made a reservation, despite the restaurant looking pretty empty. I got food via Uber instead as the hotel, despite being badged as central is at least a 15 min walk down a dingy dual carriageway and I didn’t fancy walking back to the hotel in the dark from the restaurants in the city centre. Because the hotel is on the dual carriageway, the rooms on that side of the hotel are noisy both from road and rail traffic. I didn’t get very much sleep at all on this trip.

A great female team.
Poor ventilation in the bathroom leaving the room / clothes feeling damp on day 2 of 4.
Good location with easy access to the airport.

Understaffed! Poor waitress at breakfast was on her own. She was running around and trying her hardest but there was just too much to do for 1 person! She should not have been put in that position!

Well worth the money, bathroom was great. Very small room but it was just fine.

Good value for the money. The dining room staff was particularly good at breakfast, which was quite good for a hotel buffet.

As usual with Premier Inns, excellent rooms and well cleaned. As someone in their late 70's, staff at Premier Inn Milburn Road were very helpful and courteous to me, particularly Cristina and Magda. The other staff there were also very nice.

Staff organised, property seems well managed. Depending on room location it could be a little noisy. Food ok, not great

Pleasantly surprised. The room was very comfortable, clean and well appointed. The staff, from check inn to dining room were extremely friendly and helpful. The hotel offers direct phone to taxi service in lobby. It was 6.50GBP each way to Inverness city centre ... which was about 5 minute drive. The 10.99GBP breakfast was delicious and plentiful.