Premier Inn Southampton City Centre

Conveniently places for access to city centre. Staff were all very helpful, especially Sara. She could not do enough to ensure our stay was the best.

Hotel was okay but let down by it's facilities. TV didn't work for the 2 nights I was there despite reporting it. I was given a replacement remote control on 2nd night which still didn't turn on the TV.

Very friendly and helpful staff, always a pleasure to stay here , great proximity to the shopping centre and the stadium just nearby also would like to make special mention to Kasia and Denisa the chef superb service but all the staff were excellent

Excellent value for money. Very friendly and attentive staff especially James and Shelley in the restaurant. Great pre cruise location

I was pleased with this hotel. Excellent service by Kasia. She was professional and very friendly. Breakfast was delicious cooked by Denisa. Highly recommended.

Quality service and staff everything well set up. The staff were very delighted and very helpful. The room was also well organised

Amazing experience down at Premier Inn City centre.

Lovely staff and very clean room 😌

Great value for money and the dinner was excellent - Poppy our server was lovely & attentive.

City centre
Staff were great!
Food was amazing!
Charlene was my server and was spot on and so helpful!
Evertone was so freindly and warm it was a pleasure staying at this Premier inn

Great service by Malwina in the premier inn Everything was perfect lovely staff best experience definitely ill be back ❤️

Malwina was welcoming, efficient, and made the whole check-in experience smooth and pleasant.
Great service from start to finish

Malwina was very friendly, helpful and professional, great service at reception. The hotel was nice and clean, couldn’t ask for better stay

Great service by James and staff in the premier inn restaurant. Lovely meal and caring staff. Food was well cooked and presented and pudding was out of this world. Thank you

I have been visiting this Premier Inn for four years for work and I always receive such a warm welcome, whether that is from Sara on Reception to Shelley and Tammie in the restaurant. The restaurant has had a glow-up since my last visit and I love the decor. The menu has also changed and there are loads of delicious options. The staff are so friendly and take time to explain options to you. My bed is comfortable and I know I will feel rested and ready for the day ahead in the morning.

Staff are so friendly, always make me feel welcome and as a regular for weekly uni stays on my own its very comforting to feel like a part of the family. Food is lovely and beds Soo comfy. Highly recommend. Shelley and Tammy thank you for always making me feel at home, you make my stay warm and safe

The entire building needs a thorough deep clean , reception area floor, lifts and non carpetted areas were sticky underfoot, corridor as well as bedroom carpets need replacing to remove the stail smell...windows need regular cleaning to remove the bird muck stains..
The staff do not reflect the condition of the building as they are fab and did all they could to try accommodate as I made the mistake of booking in and pre paid my stay on a non flex system..
Restaurant staff Kasia and Denisa made our stay worthwhile. Well done to you all,

We were staying after a cruise, but managed to disembark hours earlier than expected so arrived to see if we could just drop our bags off as it was 0830. The gentleman at reception, whose name I've completely forgotten (sorry) was incredibly friendly, welcoming and helpful. Rather than just taking our bags, he offered to have our room made up early and offered us a drink in the breakfast bar while we waited. Literally 20 minutes later, he gave us our room keys.

We had booked the meal deal and, after a couple of misunderstandings over the menu had an ok meal with a nice glass of wine before retiring for an early night

The bed was comfortable, the room spacious, the shower was a good temperature and there was tea and coffee!

Breakfast in the morning was plentiful and tasty, as normal. Premier Inn breakfasts have always been good and I was pleased to see this site was no different.

After we checked out, the same gentleman on reception allowed us to check our baggage in while we went to an event.

Every member of staff was friendly, polite and helpful.

Thank you for a great stay!

A comfortable and convenient place to stay before embarking on a cruise. In fact we have already booked to stay again before our next cruise in 2026. The hotel is a bit tired in places and our room was very warm - 2 large fans were supplied to counteract this. Breakfast is served in the 5th floor restaurant which offers great views of Southampton. Nb the carpark is small, I would advise arriving early to get a space. The carpark charge is in addition to your room rate and is paid on departure. I think it is £13 for 24 hours.

This hotel is a hidden gem near the centre of Southampton. Deputy manager Martin was an absolute star… he could not have done more to facilitate our stay

Yesterday, I arrived at the Premier Inn City Centre Southampton and the reception staff was unfriendly and dismissive. No customer services training. I met three different reception staff yesterday with the same attitude! Use the self service machines and don’t disturb us! It was as if the guests were an inconvenience. Today Marcin (Polish) is on Reception duty and he is polite, professional, made guests feel as if they mattered. His customer service training is excellent. He is a real asset to this hotel and deserves recognition and a promotion. Great customer service! Keep it up!

I rarely leave negative reviews, but this hotel was genuinely unpleasant. The room was filthy: carpets were stained and littered with cigarette burns, and the entire space reeked of stale socks. There was no air circulation system, so I had to keep the window open, which meant constant street noise.

Under the bed was thick with dust and clearly hadn’t been cleaned in ages. The bathroom fan was deafening, and one of the ceiling lights kept flickering, making it hard to relax. Overall, the lack of basic cleanliness and maintenance made the stay feel more like a punishment than a getaway.

I wouldn’t recommend this place to anyone until it undergoes a serious deep clean and refurbishment.