Premier Inn Southampton Airport

The fan in the bathroom was extremely noisy and the noise from the neighbours was disturbing.

Great location a few min walk from airport with great transport links. The room was a good size and comfortable. There were extra pillows, a vending machine, parking, and luggage storage. Check in is at 3pm, and we were able to check in at 2:30, and check out is 12pm, leaving time for a lie in.

Chaotic check-in. One machine out of order, another would not process the reservation, leaving staff to handle a very long queue, while guests waited in a tatty reception area. On the plus side, the room was OK, and the breakfast excellent.

Our stay at the Premier Inn was great. The rooms were comfortable, and everything was well looked after. Tahmid gave solid service both in the restaurant and at reception friendly, quick, and helpful throughout our stay.

Raman at reception was very helpful - she went out of her way to help me on various occasions.
The restaurant manager was also very helpful when there were no tables available

We booked in 03/11/2025 and left 09/11/2025. The room was clean but dusty in some areas, the mattress was very stained.
The food has been very nice both for breakfast and evening meal. The downfall fall of the week was the process/service of how the evening meals have been.
On Monday the dessert order was lost so had to re order as well they didn’t have all the items on the menu
Tuesday we booked a table for 18:00 but nobody came to serve us until 19:15
Wednesday our mains order was lost so had to re order after a 45 minute delay
Thursday they forgot my kids order leaving us to wait for his to come and our food was cold
Friday my mains order was wrong (I wanted pizza with 3 toppings but when my order arrived I had different toppings that requested)

I think Saturday was the only day everything seemed to have gone as expected.

My only other complain was on the Sunday morning the fire alarm went off at 06:00, upon speaking to reception I was told it was a false alarm however it went on for 45 minutes.

I would like to mention that Jason our server for the majority of the days had good customer relations, remembered our faces after a couple of nights service. You can definitely tell he is trying to please everybody but possibly too much work for what seems like 1 server. I would recognise him to be an asset to the business.

I would like to compliment Karen I believe her name was (worked on the breakfast side of things), had conversations with us daily, remembered my sons name and played with him(he is 4 years old)

As always the staff in the restaurant especially Jason is so obliging and always goes above and beyond. New menu was a pleasant surprise. Southampton airport Premier Inn is always my go to place for a business trip and never disappoints.

Best Premier Inn we have stayed in. The staff were exceptionally helpful. Nothing was too much trouble. Very rare in my experience

Great service in the restaurant from Jason. Single female traveler and felt very much at ease and looked after.
Food was sufficient and tasty.
Would return again when in the area.

Great location. Easy walk to train station and right at airport's doorstep. Staff were friendly and helpful. Exceeded our expectations.

Quiet . Good showe

I frequently stay here on business and this stay was, as ever, excellent and comfortable. Raman was especially friendly and attentive, welcomed me on arrival and made me feel very much at home.

Jason was very helpful and allowed us to park for the evening as we were meeting family. He dealt with our request for information about our guests with sensitivity and followed gdpr guidelines.

Raman is always so helpful and brings a smile to our faces always makes us feel welcomed and appreciated all staff as well

We had a really great stay at the Premier Inn Southampton Airport. The room was comfortable, clean, and perfect for our trip. A special mention to Tahmid, who was a fantastic waiter friendly, attentive, and made our dining experience even better. Highly recommend!

Might be a great night sleep but watch they done rob you like we have been. Pre booked prosecco online with the booking didn't receive it as they had ran out. Told by the hotel we would be refunded and we haven't! Terrible service by the hotel I've chased them for over a week now to be told they can't do it speak to head office. The staff here should be ashamed!!!

Does what it says on the tin, comfy clean rooms, friendly helpful staff.
Only negative, they were short staffed so had to wait over an hour for our evening meal

I just wanted to say how wonderful Jason in the restaurant was. He single handedly ran the entire front of house for the restaurant including drinks. He was always there with a smile and made everyone feel relaxed and happy. He is a massive credit to this hotel. The food was good and quick for this style of hotel restaurant.

All the staff I met were also lovely and friendly but Jason was particularly impressive.

Chambres très agréables. Super coin spa ! Et petit dej très bien

7 of us on fire training JASON was amazing we had a great meal and a great price!! Would recommend anyone to come there and the staff were great.